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Problem with my laptop! Pls help!

FranciscoGuarda
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So, today my brother was on this pc on a online class and suddenly the pc showed an error message (he couldn't tell me what was the message) and quickly turned off. Then, when he tried to turn it in again, the pc started showing these lines on the monitor. Also I couldn't use it without putting windows on safe mode. I thought that maybe it could be the grapichs card, but I'm not an expert and I really need your help asap because I need this pc for classes. Thanks! 

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Can you see those lines outside of windows? Like in the BIOS screen or while windows is booting up?

If so, GPU is fried. RIP.

CPU: AMD Ryzen 3700x / GPU: Asus Radeon RX 6750XT OC 12GB / RAM: Corsair Vengeance LPX 2x8GB DDR4-3200
MOBO: MSI B450m Gaming Plus / NVME: Corsair MP510 240GB / Case: TT Core v21 / PSU: Seasonic 750W / OS: Win 10 Pro

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Yeah do the artifacts show up outside of windows? Definitely looks like a GPU issue. I'd suggest to DDU the display drivers in safe mode, then reinstalling the latest version.

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Not able to use it without safe mode is also a sign of dead GPU, as safe mode doesnt load in the specific drivers used by the graphics card. Drivers will kick the GPU to 3D clocks momentarily which could be way too high for a dying card to be stable.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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23 hours ago, Jurrunio said:

Not able to use it without safe mode is also a sign of dead GPU, as safe mode doesnt load in the specific drivers used by the graphics card. Drivers will kick the GPU to 3D clocks momentarily which could be way too high for a dying card to be stable.

That's what I though. I haven't tried going to the bios yet, but I think it must be the gpu. Thanks! 

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On 5/25/2020 at 10:02 PM, AdvilLobotomite said:

Yeah do the artifacts show up outside of windows? Definitely looks like a GPU issue. I'd suggest to DDU the display drivers in safe mode, then reinstalling the latest version.

I don't know if it's going to solve but I'll try. Like, I haven't installed a driver update in a long long time so I don't think that would be the problem since it it has been working greatly lately. But I don't know, I'll try it anyway. Thanks! 

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1 hour ago, FranciscoGuarda said:

I don't know if it's going to solve but I'll try. Like, I haven't installed a driver update in a long long time so I don't think that would be the problem since it it has been working greatly lately. But I don't know, I'll try it anyway. Thanks! 

Tell us how it goes.

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On 5/26/2020 at 11:23 PM, AdvilLobotomite said:

Tell us how it goes.

So, aparently the gpu's dead... Thanks for your help!

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On 5/28/2020 at 8:23 AM, FranciscoGuarda said:

So, aparently the gpu's dead... Thanks for your help!

That's too bad. Do you know if it's a modular GPU?

Also, how did you come to that conclusion?

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