NZXT Kraken X63 LED Never Worked and RMA Experience

[Reaper0n3]

 

So, I bought 2 of them for 2 computers from Microcenter. One works, one does not. The one that doesn't work, the LEDs never worked on the pump, they never turned on. The pump however seems fine and the Cam Software works (somehow).

They wanted me to RMA it and it was going to take a couple of weeks before I would have gotten it back. So I'm just returning it to Microcenter. Their customer service sends some emails with words that make me feel like I'm trying to screw them, even though it's their QA that failed.

 

Quote from email:

- NZXT will go through individual inspections for each product to ensure the products are genuine NZXT products and match the item assigned to the RMA#
- Packages with damage or that do not have a valid RMA# clearly marked on the exterior of their package will be returned to sender at the sender’s expense.

 

I don't really appreciate them acting like that and also taking 2 weeks of back and forth for them to accept the RMA.

[Constantin]

4 minutes ago, Reaper0n3 said:

 

So, I bought 2 of them for 2 computers from Microcenter. One works, one does not. The one that doesn't work, the LEDs never worked on the pump, they never turned on. The pump however seems fine and the Cam Software works (somehow).

They wanted me to RMA it and it was going to take a couple of weeks before I would have gotten it back. So I'm just returning it to Microcenter. Their customer service sends some emails with words that make me feel like I'm trying to screw them, even though it's their QA that failed.

 

Quote from email:

- NZXT will go through individual inspections for each product to ensure the products are genuine NZXT products and match the item assigned to the RMA#
- Packages with damage or that do not have a valid RMA# clearly marked on the exterior of their package will be returned to sender at the sender’s expense.

 

I don't really appreciate them acting like that and also taking 2 weeks of back and forth for them to accept the RMA.

No worries, those are standard procedures for all.

[DailyProcrastinator]

I've never had an enjoyable, fast, or easy RMA experience in my life, so all things considered this is normal. Good luck!

[GDRRiley]

its just about making sure you didn't try and send in something other than what you claimed.

[Reaper0n3]

8 hours ago, JM21 said:

I've never had an enjoyable, fast, or easy RMA experience in my life, so all things considered this is normal. Good luck!

I have. I had full motherboards sent to me before I RMA'd the defective one. CyberpowerPC did that. So it is possible.

Also in the corporate world you're never going to send a defective part out before you receive the replacement. All I'm saying is that they could have done better. I scanned the receipt so they could see that I literally just bought it.

[AngryBeaver]

11 hours ago, Reaper0n3 said:

I have. I had full motherboards sent to me before I RMA'd the defective one. CyberpowerPC did that. So it is possible.

Also in the corporate world you're never going to send a defective part out before you receive the replacement. All I'm saying is that they could have done better. I scanned the receipt so they could see that I literally just bought it.

I wouldn't have bothered with them. If under 14 days I would always just take it to microcenter. They have top notch customer service.

 

I don't need warranty support often, but the quickest way to lose my future business is to offer bad customer service or fail to honor your warranty. All companies seem great until you have a problem, but how a company handles that problem is where you see their true colors.

 

That is why I spend more on EVGA products. I have found that in the event something goes wrong they will exceed my expectations.

 

On the flip side I got burned by PNY on a warranty and I have not purchased another product from them... not even a flash drive. I also make sure to steer people away from them every chance I get. So to continue that tradition. PNY use to offer a "limited lifetime" warranty. The problem was (and they never spelled this out in their terms) that they considered a "lifetime" warranty to mean the lifetime of the card (as in in production) so once they no longer produced the card or had any stock of it to offer as a replacement... you were pretty much screwed (like I was). So just shady practices.