help [Help] Win10 BSOD when running high processor load (?)

[Darthagnon]

Greetings.

I was wondering if anyone could please help me with my Windows PC bluescreening (or, in this case, orange-screening) on me.

It has occurred most often when playing Monster Hunter World. The game freezes, the sound turns to electrical-type buzz, and then the computer screen goes orange with a sad smily and Windows says it's collecting error data (it ain't, it just sits at 0% forever).

Looking at Event Viewer afterwards, there are a string of WHEA-Logger warnings, more or less one every minute for the time I was playing Monster Hunter, saying:

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Translation Lookaside Buffer Error
Processor APIC ID: 4

The details view of this entry contains further information.

I uploaded the event log

When it crashed before, the screen used to get green/purple lines all over it, like a graphics card problem, but after I updated all my drivers, that no longer happens. The green/purple lines also previously appeared rarely, when playing AC: Odyssey, or watching YouTube videos.

My computer specs:

• Dell Inspiron 7577 Gaming, latest BIOS, OEM drivers, etc.

• GTX 1060 MaxQ 6GB, v431.70 Nvidia drivers (latest provided by OEM)

• 16GB RAM

• Intel Core i7 7700HQ, running Throttlestop undervolt (-0.1553V) (tbh I've wondered if this is the problem, too low voltage, but switching to my failsafe voltage profiles did nothing when I last tried).

Any help or suggestions would be appreciated!

[Darthagnon]

I also posted about this on Reddit

[HanZie82]

Can you shed a bit more light in the type of RAM you use? like type and such?
(You can use the program Speccy to check it or others if you prefer those)

Also make sure your pagefile is managed by windows or at least same size as actual RAM.

 

Also just in case try removing all but 1 RAM sticks and try if it might be a certain RAM module. Cus it does look like a memory error. But those can also be cause by motherboard or CPU.

 

edit, i would try this all on stock voltages tho. just to be sure.

[Mark Kaine]

33 minutes ago, Darthagnon said:

Greetings.

I was wondering if anyone could please help me with my Windows PC bluescreening (or, in this case, orange-screening) on me.

It has occurred most often when playing Monster Hunter World. The game freezes, the sound turns to electrical-type buzz, and then the computer screen goes orange with a sad smily and Windows says it's collecting error data (it ain't, it just sits at 0% forever).

Looking at Event Viewer afterwards, there are a string of WHEA-Logger warnings, more or less one every minute for the time I was playing Monster Hunter, saying:

A corrected hardware error has occurred.

Reported by component: Processor Core
Error Source: Corrected Machine Check
Error Type: Translation Lookaside Buffer Error
Processor APIC ID: 4

The details view of this entry contains further information.

I uploaded the event log

When it crashed before, the screen used to get green/purple lines all over it, like a graphics card problem, but after I updated all my drivers, that no longer happens. The green/purple lines also previously appeared rarely, when playing AC: Odyssey, or watching YouTube videos.

My computer specs:

• Dell Inspiron 7577 Gaming, latest BIOS, OEM drivers, etc.

• GTX 1060 MaxQ 6GB, v431.70 Nvidia drivers (latest provided by OEM)

• 16GB RAM

• Intel Core i7 7700HQ, running Throttlestop undervolt (-0.1553V) (tbh I've wondered if this is the problem, too low voltage, but switching to my failsafe voltage profiles did nothing when I last tried).

Any help or suggestions would be appreciated!

... Stop under volting and don't use any OCs... 

 

Might solve your issue.  MHW for one is super fickle about stuff like that... 

[Mark Kaine]

6 minutes ago, HanZie82 said:

Also just in case try removing all but 1 RAM sticks and try if it might be a certain RAM module. Cus it does look like a memory error

It does?  Looks like CPU error to me 

 

Quote

Reported by component: Processor Core Error Source: Corrected Machine Check

 

I'm unfamiliar with throttlestop but I'd try removing it completely, any traces and make sure all components run at default settings. 

[HanZie82]

3 minutes ago, Mark Kaine said:

It does?  Looks like CPU error to me 

 

 

I'm unfamiliar with throttlestop but I'd try removing it completely, any traces and make sure all components run at default settings. 

Translation lookaside buffers stores memory locations and such, if i remember correctly. But im not that sure.

But yeah agreed on the throttlestop. Revert settings and remove completely. Even just for testing.

[Mark Kaine]

7 minutes ago, HanZie82 said:

Translation lookaside buffers stores memory locations and such, if i remember correctly. But im not that sure.

But yeah agreed on the throttlestop. Revert settings and remove completely. Even just for testing.

Ah, I see,  maybe it's the CPU first and that trips the memory then and -> crash 

 

Yeah,  I'd definitely start with the CPU tho. 

 

I mean I tried undervolting my i5u with XTU,  it works fine, in tests,  supposedly... But any games I tried crash within 5 minutes, removed the undervolt, made sure XTU doesn't run at all = no crashes.

 

Might be something similar here (hopefully), I didn't get any blue or orange screens tho, as I remember the games would just... crash. 

[Darthagnon]

Thank you so much for the replies! 

 

Speccy identifies my RAM as:

16.0GB Single-Channel Unknown @ 1196MHz (17-17-17-39)

 

That "Unknown is slightly worrying.

 

I'll try again with Throttlestop disabled.

[Darthagnon]

Reviving this topic, as I've still got the same problems expressed in earlier posts, and my tests since then haven't had any luck.

 

Hardware reminder: Dell Inspiron 7577, 16GB RAM, GTX 1060 MaxQ 6GB (driver v442.50), Intel Core i7-7700HQ, Win10 v1709

 

The problem: I've narrowed it down to some sort of DPC latency: audio buzzes/tears, the mouse/computer freezes, and DPC latency checker software shows a latency spike up to 6000 uS. I figure the bluescreens while playing MH World may have been related to the game's anticheat kicking in, when the latency spikes.

 

What I've tried, without success:

•  disabling my undervolt with Throttlestop - no change
• updating my drivers and BIOS, all latest versions, from the manufacturer's website
• uninstalling certain known problematic drivers: Dell's "SmartByte" network prioritisation stuff - others have reported fixed "audio buzzes"
• disabling sound drivers (Realtek Waves MaxxAudioPro), and using vanilla Windows drivers (caused awful periodic deafening popping on the speakers, so switched back in a hurry)
• checking the Event Log - Only errors are DistributedCOM LocalActivation permissions (which I've tried to fix without avail)
• disabling Nvidia Optimus drivers (with ByeOptimus)

Anyone have any ideas what could be the problem?

[Darthagnon]

I've also posted about the problem here:

 

and here:

 

https://cs.rin.ru/forum/viewtopic.php?f=14&t=102953

 

[Darthagnon]

Here's my Speccy profile, and DPC latency test screenshots: https://drive.google.com/open?id=1IfCAIXbf-NVaolKIK7YhxJJzDlA9-WbY

 

I tried disabling all Dell (OEM) bloatware services, and putting the laptop in "high performance" mode, and so far, DPC Latency Checker shows latency consistently in the green (before it was always in the yellow), though it still is inconsistent and has high latency spikes.