Gigabyte Support are great...

[Master Disaster]

So everyone is quick to post about negative experiences but rarely do we hear positive ones.

 

A few weeks back I purchased an Auros AX370-Gaming 7 board from eBay used and when it arrived it was literally a board in a bag, no box, no cables, no drivers (none of these I cared about) and no I/O Shield.

 

I messaged the seller and asked if he had it, he responded by saying he didn't and it wasn't advertised. I pointed out that its pretty much implied a board would come with an I/O shield and that the board was for a build I intended to sell on. He ignored me so I raised an issue with eBay and after 2 days they took his side saying the listing was for the board, any accessories are optional.

 

Googling the part turned up one seller in the US who wanted $20 for a replacement. Yeah, no, that's not happening.

 

As a last resort I created a ticket on Gigabyte support asking if they could help offering to pay for the part. They responded instantly and told me they'd give me one, all I had to do was send a self addressed envelope to them with pre paid postage and a note saying which part I needed.

 

I sent it on Monday (the 9th) and the replacement arrived 3 days later (Thurs 12th).

 

I've dealt with loads of customer support departments withs varying levels of success but I have to say I've never had anything thats moved anywhere near this quickly. I created the ticket on a Friday and I had the replacement by the following Thursday, thats 4 working days and that includes postage both ways.

 

Good job Gigabyte, now I can finally finish this build and get it sold.

[Artherion]

You were lucky man .... my Board goes to RMA for the 4. time now without replacement

[Reytime]

That's quite disgusting of the seller to ship you just a board. Unless it is noted that nothing else but the board is up for sale.

 

If you purchase a used monitor you kind of expect the default stand to come with it.

[Master Disaster]

19 minutes ago, Reytime said:

That's quite disgusting of the seller to ship you just a board. Unless it is noted that nothing else but the board is up for sale.

 

If you purchase a used monitor you kind of expect the default stand to come with it.

I agree, unfortunately eBay didn't. Even worse there was 3 standoffs stuck in the wrong sized screws which I had to remove and the socket was covered in heat paste. Guy clearly didn't know what he was doing.

 

Luckily though it works great and it was a good price so swings and roundabouts I guess.

[Anomnomnomaly]

21 minutes ago, Reytime said:

That's quite disgusting of the seller to ship you just a board. Unless it is noted that nothing else but the board is up for sale.

 

If you purchase a used monitor you kind of expect the default stand to come with it.

You'd expect to get one with a brand new monitor too... unless your company name rhymes with crapple.