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Crashes while gaming

GM23
By GM23
in Troubleshooting
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While i am gaming the computer freezes/crashes where i can't do anything.The reset and power up buttons on the case do not work while this is happening.I have to hard reset from the psu to fix it. I don't think the reason is overheating as i have a brand new gpu (GB rx 5700 gaming oc) that doesn't have any dust and a i5-6500 with a hyperx 212 evo that is extremely overkill and never really passes 65C. The things i have tried to fix it are buying a new PSU (seasonic focus 750w) so i don't think it's a PSU issue.The freeze doesn't occur with lighter tasks like watching videos or browsing the web.I run windows 10 64bit. My full specs:

 

CPU: i5-6500

RAM: 16gb of ram (some cheap adata 2133 ram) *i have run a ram check and there were no errors*

PSU: Seasonic 750w focus plus

GPU: Gigabyte RX 5700 gaming oc

SSD: adata sp920ss

HDD:barracuda 2TB (brand new)

Mobo: Asus H110M-C

 

I guess it's also worth noting that my last GPU (sapphire R9 390) had the same issue so it probably is not from the GPU. It died recently and i got the new one.

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The things i have tried to fix it are buying a new PSU (seasonic focus 750w) so i don't think it's a PSU issue

Chances are you didn't fix anything with that, older Seasonic Focus revision (if it's FM\FX on the box) have problems with some GPUs but i don't think RX5700XT are in that list and i don't remember it causing freezing. What was your previous PSU for the reference ?

Did you try stress testing PC with CPU, GPU and CPU+GPU stress tests to see if it happens any faster ? Try OCCT for CPU stress test and Furmark for GPU one (OCCT has GPU stress test too but it's somewhat weird).

Tag or quote me so i see your reply

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26 minutes ago, Juular said:

Chances are you didn't fix anything with that, older Seasonic Focus revision (if it's FM\FX on the box) have problems with some GPUs but i don't think RX5700XT are in that list and i don't remember it causing freezing.

Did you try stress testing PC with CPU, GPU and CPU+GPU stress tests to see if it happens any faster ? Try OCCT for CPU stress test and Furmark for GPU one.

The freezes are quite unpredictable.. It can for example crash 2-3 times in the span of an hour or just not crash in a whole day. I will try stress testing for extensive periods of time as well just to verify. Also i dont think OCCT is not reporting GPU temperatures properly for me.It is stuck on -1C. My previous cpu was deepcool i think. It wasn't trustworthy so i changed it with the seasonic.

 

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19 minutes ago, GM23 said:

Also i dont think OCCT is not reporting GPU temperatures properly for me.It is stuck on -1C.

Just use HWiNFO for monitoring.

Tag or quote me so i see your reply

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So no window stop codes when it crashes (blue screen with error info)?

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1 minute ago, JM21 said:

So no window stop codes when it crashes (blue screen with error info)?

Nope none at all. It just freezes and i have to pull the plug. If i leave it it just stays frozen on the frame of the game.

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11 minutes ago, GM23 said:

Nope none at all. It just freezes and i have to pull the plug. If i leave it it just stays frozen on the frame of the game.

Next time try booting into safe mode and see what happens, And for the meantime run a hardware monitor, my first guess is a faulty SSD/HDD but that seems unlikely although not impossible. 

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21 minutes ago, Juular said:

Just use HWiNFO for monitoring.

Update: After 30mins of running furmark + OCCT 

-max Core temp: 64C

-max GPU temp: Memory junction = 92C max; hotspot = 90C max

Also VR VCC Temperature (SVID) seems suspiciously hot at 84C but might be normal (don't know). No crashes or freezes.

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8 hours ago, GM23 said:

Also VR VCC Temperature (SVID) seems suspiciously hot at 84C but might be normal (don't know). No crashes or freezes.

That's VRM temperature, it's nothing to worry about.

Ok, you didn't answer what were your previous PSU and if your current one are Seasonic Focus FX\FM, if that's the case and you can still return it - do it and get another one, if you'll say where are you shopping at i can pick one for you.

Tag or quote me so i see your reply

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2 hours ago, Juular said:

That's VRM temperature, it's nothing to worry about.

Ok, you didn't answer what were your previous PSU and if your current one are Seasonic Focus FX\FM, if that's the case and you can still return it - do it and get another one, if you'll say where are you shopping at i can pick one for you.

It's model number is SSR-750FX 80+ gold.Previous PSU was deepcool da600 i believe. I live in bulgaria so i cant really give you a site to shot as i pretty much have to search for what i am looking from across many stores. I don't know if i can return it and buy a new one as some time has passed. If that is the problem tho you can recommend a psu and i can look for it.

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Also might be unrelated but i blue screened when starting the pc. After restarting it was normal again.

20191211_100041.jpg

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1 hour ago, GM23 said:

Also might be unrelated but i blue screened when starting the pc. After restarting it was normal again.

Looks like faulty RAM, what software you did check it with ? Were there any other BSODs ?

Tag or quote me so i see your reply

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