uh need help with removing virus or whatever it is?

[CaptainChaos025]

so Chrome apparently randomly opens weird websites and my antivirus keeps on finding this file:

name: f_00010e

virus name: HEUR:Trojan-PSW.Script.Generic

Location: C:\Users\keesw\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00010e

 

ive got absolutely no idea how it got there and for as far as i know i didnt install anything bad, but like is there anythign i can do or am i essentially f*cked?

[kelvinhall05]

Well, your antivirus should automatically remove it or at least give you an option to do so.

 

 

If you can't get rid of it, reinstall Windows.

[The Torrent]

Answering from generic antivirus point of view idk what that file is

https://www.malwarebytes.com/adwcleaner/

run that

https://www.malwarebytes.com/

if you dont have an antivirus that has a free trial and is solid.

[Oshino Shinobu]

Have you told your Anti-Virus to take any action? 

 

I'd check for extensions in Chrome that you don't recognise and clear Chrome's cache. (and obv delete/quarantine the virus in question)

[The Torrent]

1 minute ago, kelvinhall05 said:

Well, your antivirus should automatically remove it or at least give you an option to do so.

 

 

If you can't get rid of it, reinstall Windows.

im guessing its a crappy av and a lot of them dont do adware as it looks like an adware file so have recommended adwcleaner.

 

But yea if that doesnt rid it do as this guy says reinstall windows.

[Jimkirk363]

If its in your browser cache wouldn't just emptying the cache solve the issue?

[CaptainChaos025]

11 minutes ago, The Torrent said:

Answering from generic antivirus point of view idk what that file is

https://www.malwarebytes.com/adwcleaner/

run that

https://www.malwarebytes.com/

if you dont have an antivirus that has a free trial and is solid.

I use malwarebytes and zonealarm

[CaptainChaos025]

11 minutes ago, Oshino Shinobu said:

Have you told your Anti-Virus to take any action? 

 

I'd check for extensions in Chrome that you don't recognise and clear Chrome's cache. (and obv delete/quarantine the virus in question)

Yeah, ZoneAlarm automatically treats it. Yeah ive only had a few things and i immidiatly went to uninstall all of them

[CaptainChaos025]

11 minutes ago, The Torrent said:

im guessing its a crappy av and a lot of them dont do adware as it looks like an adware file so have recommended adwcleaner.

 

But yea if that doesnt rid it do as this guy says reinstall windows.

Well i can try that, but ive got the exact same issue on my laptop AND my PC. Havent seen anything weird with my phone though

[The Torrent]

8 minutes ago, CaptainChaos025 said:

Well i can try that, but ive got the exact same issue on my laptop AND my PC. Havent seen anything weird with my phone though

think about what sketchy website you visited on both your laptop and pc

[Stormseeker9]

28 minutes ago, CaptainChaos025 said:

so Chrome apparently randomly opens weird websites and my antivirus keeps on finding this file:

name: f_00010e

virus name: HEUR:Trojan-PSW.Script.Generic

Location: C:\Users\keesw\AppData\Local\Google\Chrome\User Data\Default\Cache\f_00010e

 

ive got absolutely no idea how it got there and for as far as i know i didnt install anything bad, but like is there anythign i can do or am i essentially f*cked?

Well.. somehow you got a Trojan on your PC. Not good. Some keep downloading other stuff like spyware, keylogger etc (sometimes not all).

 

Tell your antivirus to ‘clean’ - remove it. 

13 minutes ago, CaptainChaos025 said:

I use malwarebytes and zonealarm

And malwarebytes can’t find it and delete it?

[CaptainChaos025]

12 minutes ago, Stormseeker9 said:

Well.. somehow you got a Trojan on your PC. Not good. Some keep downloading other stuff like spyware, keylogger etc (sometimes not all).

 

Tell your antivirus to ‘clean’ - remove it. 

And malwarebytes can’t find it and delete it?

well yeah i got it soemhow but i cannot remmber at all :') and both malwarebytes and zonealarm are able to find and delete them. ive jsut cleared the cache and all seems good for now...

[CaptainChaos025]

16 minutes ago, The Torrent said:

think about what sketchy website you visited on both your laptop and pc

uh well i literally cannot remember at all :')