google Is this a Google scam?

[NEOgeek]

So for the last few days I noticed I haven't received any emails I didn't think too much about it figured the senders were messing up. After making some big purchases and not receiving the emails I was contacted by a client who sent me the link that they got. Which takes you to Google one. Let me clarify there was Zero notification to me in any way to understand why I wasn't getting emails or why any of my other Google based products didn't work. Anyway after realizing that I can't even manage my storage through Google one I contacted Google and they just repeatedly send me the link to Google one. And if you look at the photos I provided you literally have zero options other than paying to upgrade. Also for the inconvenience the lady I spoke to which also might I add you have to do through chat because phone calls are now save for premium members. They added a hundred gigs to my account for 14 days which is still not at all helpful because you can't manage anything through Google one to me this sounds like a typical third world countries scam but coming from a major company. Google has always been my number one tech company but now I'm thinking about switching over and not even using Android anymore because this is absolutely ridiculous big business practices

[Rohith_Kumar_Sp]

need the forwarding address. post the address you got that from.