[SOLVED] New CPU not functioning - Any Help Appreciated

[Adamt212]

SOLVED- I replaced my motherboard to a x470 aorus gaming 7 which did not solve. I then just ended up going back to the store and replacing the 2700x for a new one as a last ditch effort in case it was faulty right out of the box and that was the cure. Even though it had no bent pins was brand new and absolutely no sign of damage I guess it was DOA. Thanks everyone for the help!

 

Quick Summary:

Issue: Switched my Ryzen 7 1800 to the Ryzen 7 2700x. My computer won’t start up and if it does the screen flickers black and after 30sec to a minute either the display goes black or shows blue screen error: “Stop Code: VIDEO_SCHEDULER_INTERNAL_ERROR”. Fans and RGB in case all still function past display shutting down or error screen showing.

 

Long Explanation:

The other day I was given a Ryzen 7 2700x as a gift. I was previously running a Ryzen 7 1800 on my Gigabyte AB350 Gaming 3 AM4. I removed my old processor cleaned my EVGA CLC 120 Liquid CPU Cooler put it in with new thermal paste. I pressed my power button it came on then immediately shut down with no display at any point coming on. It would not even attempt to start up after that. After waiting a short while I tried again and the same result fans RGB everything lights up looks like it is coming on but no display and immediately shuts off.

 

I did some research and realized my BIOS might be outdated. I threw back in my old 1800 cpu went on my MB website downloaded the correct version listed for the 2700x, updated through AMD @BIOS, restarted my computer. I then was hopeful, reinstalled my 2700x went to power on and there was a glimpse of hope.

The fans turned on, RGB on and then it shut down and restarted on its own. Upon the restart it did the display actually came up, but my screen was flickering black every few seconds. I logged in seemed somewhat functional then I got a blue screen with the error “Stop Code: VIDEO_SCHEDULER_INTERNAL_ERROR”. From this point on one of two things happen. After its on for a few seconds I either get the blue screen error or the display just goes black. During this all my fans and everything still run.

 

One time during this after I logged in, I was able to get Speccy up before it crashed, and I noticed it said my CPU was running at 110 degrees Celsius. I immediately removed the cooler and felt the CPU it was cold to the touch but the metal thing* next to it (sorry my computer knowledge isn’t strong enough to name the piece I’ll attach a photo) was extremely hot.

 

As a last ditch effort after a long two days of trying solutions I updated my chipset thinking maybe it was that but no it had the same results also made sure all my other drivers were up to date which they were. At this point I’m getting extremely frustrated and feel like I’ve run out of options. Maybe someone else has had this experience and has some tips? I’m thinking it has to be something I’ve not updated or forgot to install since my Ryzen 7 1800 is not too far away from the 2700x and runs perfectly fine with no hiccups.

 

 

Things I’ve tried:

-Updating Bios

-Updating Chipset

-Removing unnecessary things from my comp only monitor and keyboard and mouse

-Updating graphics driver (All were up to date already)

-Cleaned all dust out of everything in my case (there was barley any)

-Checked Temps of other parts which were all stable and fine (Gpu, SSDs)

-Checked pins on 2700x which all seemed to have absolutely no damage or paste on them or anything

 

Computer Specs:

AMD Ryzen 7 2700X

EVGA CLC 120 Liquid CPU Cooler

32gb DDR4 3200 Gskill

Gigabyte GA-AB350-Gaming 3 AM4 ATX

ASUS Dual GeForce RTX 2080 8GB GDDR6

Samsung 860 EVO 1TB & Samsung 970 EVO 1TB

EVGA 1000 GQ, 80+ Gold 1000W

Windows 10 x64

 

 

This is the area of my MB that gets EXTREMELY hot when my 2700x is in compared to my 1800

[Majestic]

Sounds like a shitty gift. If it doesn't even boot after a CMOS reset, it's a turd. It could be that the thermal interface between the chip and the LID went bad. Did someone do some extreme overclocking on it, and didn't realise that solder would crack under LN2?

[SpookyCitrus]

Some B350 boards can't handle the 2700x from what your issues are I'd say the VRMs aren't good enough for it, it's a first gen ryzen board and not an X370 either, and you're trying to use it with a high tier 2nd gen processor, you should definitely upgrade to a better motherboard, either X470 or a high teir B450. The part you circled that's overheating is the VRM heatsink, so I think that motherboard is having an issue feeding the correct amount of power to the 2700x. 

[Adamt212]

4 minutes ago, Majestic said:

Sounds like a shitty gift. If it doesn't even boot after a CMOS reset, it's a turd. It could be that the thermal interface between the chip and the LID went bad. Did someone do some extreme overclocking on it, and didn't realise that solder would crack under LN2?

No Sorry I should of clarified that the 2700x was brand new not used at all I had helped them out with a few things covering at work and they asked what my pc could use as an upgrade and they ran over to Micro Center and got it for me I'll throw that in there just to make it clear

[Oalei]

IDK what is wrong with gigabyte @aisle9 have the same problem but with different mobo. 

[Adamt212]

5 minutes ago, SpookyCitrus said:

Some B350 boards can't handle the 2700x from what your issues are I'd say the VRMs aren't good enough for it, it's a first gen ryzen board and not an X370 either, and you're trying to use it with a high tier 2nd gen processor, you should definitely upgrade to a better motherboard, either X470 or a high teir B450. The part you circled that's overheating is the VRM heatsink, so I think that motherboard is having an issue feeding the correct amount of power to the 2700x. 

From other people I have asked they had similar thoughts. Either the board was too old or far fetched but maybe my power supply was going. If that is the case I'd gladly run out and get a new MB. That just surprises me that my 1800 really uses that much less power than the 2700

[Majestic]

Well the VRM's can be underpowered, sure. But a no-boot? That seems highly unlikely that they'd heat up so fast. 

Maybe if you can get into the BIOS, quickly turn off all the performance enhancing features like PBO and other MCE-like features.

 

That having been said, the 1800X isn't that much less power hungry. So if that runs flawlessly, i'd look somewhere else than VRM.

Maybe return it, and get a replacement.

[Adamt212]

13 minutes ago, Majestic said:

Well the VRM's can be underpowered, sure. But a no-boot? That seems highly unlikely that they'd heat up so fast. 

Maybe if you can get into the BIOS, quickly turn off all the performance enhancing features like PBO and other MCE-like features.

 

That having been said, the 1800X isn't that much less power hungry. So if that runs flawlessly, i'd look somewhere else than VRM.

Maybe return it, and get a replacement.

As of right now I can mostly boot up every time, I can get to logging in click around for a few moments and then thats when the display shuts down or blue screens. I just let it cool down for a while powered it up and kept the tip my finger on the edge of the VRM which went from cold to boiling in I'd say about 30 seconds. I did the same thing with my 1800 and it gets decently hot but not as hot at the 2700  

[aisle9]

19 minutes ago, Oalei said:

IDK what is wrong with gigabyte @aisle9 have the same problem but with different mobo. 

Nope, very different boards.

[SpookyCitrus]

2 minutes ago, Adamt212 said:

As of right now I can mostly boot up every time, I can get to logging in click around for a few moments and then thats when the display shuts down or blue screens. I just let it cool down for a while powered it up and kept the tip my finger on the edge of the VRM which went from cold to boiling in I'd say about 30 seconds. I did the same thing with my 1800 and it gets decently hot but not as hot at the 2700  

If you can return or RMA it, you can try that but honestly the safest bet is to just get an X470 or B450 motherboard that way you know for sure it's compatible.

[Adamt212]

Well unfortunately I went out bought the X470 Aorus Gaming 7 rebuilt everything put the 2700 in started it up and had the same exact problem. Only upside now is it boots every single time but once I login screen still flickers and then I get blue screen with same error “Stop Code: VIDEO_SCHEDULER_INTERNAL_ERROR”

 

on a a positive note it does not get hot anymore 

 

could it possibly be something to do with my graphics card it seems that could be the only thing unless I’m wrong 

[Adamt212]

Just as a quick update I deleted my partitions of both my SSDs and reinstalled a version of windows through usb which ended up not working either.

 

I decided at this time after running test after test and not coming up with anything concrete to go on that I will exchange my CPU. PROBLEM SOLVED! The second I plugged in the new 2700x it ran flawlessly.

 

Thanks everyone for pitching in ideas and trying to help, I probably needed to replace my motherboard anyway I feel like I might have been bottle-necking.