AMD Software killed my GPU

[michaisn]

Greetings,

 

Here is a short story: I gave my MSi GTX 1050ti Gaming X with 40€ for XFX RX 580 4gb. Because I wanted to play Far Cry 5 on over 60FPS and it worked perfectly. I heard bad stories about AMD GPU's that they can't last long and lack of quality but I still wanted to try one out beacuse I never used an AMD GPU before. AMD Software is very laggy and sometimes there are bugs but everything worked for a few months, but today I decided to use the recording Software from AMD to record a short CSGO frag movie and when I pressed the record button bouth of my monitors went black and I rebooted the PC manually and then when I started CSGO it went just black again and that was the end of my GPU. I tryed rebooting the system, pulled the GPU out a few times, changed PCI cables but nothing worked, the coolers are not spinning there is only a blue light on the GPU but no signal. I've tryed on bouth monitors with different cables but nothing worked. I have luck because the GPU has a guarantee but I will lose a couple days. The temperature in my Case was very optimal and I never had overheating problems with anything and I never overclocked the GPU. My PSU is Seasonic 520w, CPU i5 6400, MB ASUS h110m, RAM 8gb DDR4 2133Mhz, Case is a Fractal Design R5 offbrend replica it's really decent for the money and has 2front and 1 back fan always spinning.

 

Has anyone expirienced any simular issue with AMD Software and Hardware? I still can't belive that the record button killed my GPU. This really changed my opinion on AMD Software and Hardware.

 

I will appreciate any ideas on How to fix the GPU from home.

[sazrocks]

Did you try reinstalling drivers?

[2SidedPolygon]

Does your CPU have integrated graphics so you can at least boot into the computer? I've never heard about anything like this happening with AMD hardware, so I think you're the exception to the rule here. Very weird issue.

[michaisn]

Just now, sazrocks said:

Did you try reinstalling drivers?

I will try now with DDU. Thank you for the suggestion.

 

Just now, 2SidedPolygon said:

Does your CPU have integrated graphics so you can at least boot into the computer? I've never heard about anything like this happening with AMD hardware, so I think you're the exception to the rule here. Very weird issue.

Yes the issue is really wierd, I hope reinstalling drivers with DDU will help me.

[Origami Cactus]

Where did you get that XFX 580? Did you get it for very cheap on the used market?

It probably was very hardly mined on if that was the case.

[fluxdeity]

6 minutes ago, michaisn said:

I will try now with DDU. Thank you for the suggestion.

 

Yes the issue is really wierd, I hope reinstalling drivers with DDU will help me.

So are you able to boot it back on? You just can't record? If you can't even get back into Windows try booting into safemode with networking and download and run DDU for nvidia AND amd. Then install new AMD drivers.

[2SidedPolygon]

15 minutes ago, Origami Cactus said:

Where did you get that XFX 580? Did you get it for very cheap on the used market?

It probably was very hardly mined on if that was the case.

Yeah, might've had a hacked BIOS which could break the software?

[michaisn]

14 minutes ago, Origami Cactus said:

Where did you get that XFX 580? Did you get it for very cheap on the used market?

It probably was very hardly mined on if that was the case.

I bought it in a store in my Country and it has guarantee, it wasn't used for minning. 

13 minutes ago, fluxdeity said:

So are you able to boot it back on? You just can't record? If you can't even get back into Windows try booting into safemode with networking and download and run DDU for nvidia AND amd. Then install new AMD drivers.

Can't boot with GPU at all, there is no signal on the monitor. I've just tryed with Internal GPU to reinstall drivers using DDU but when I start AMD Software Installer it won't detect my GPU. Screenshot

[Stefan Payne]

39 minutes ago, michaisn said:

I heard bad stories about AMD GPU's that they can't last long and lack of quality 

Urgh, Why do people come up with such nonsense?!

There is just nothing to prove this.

Especially since there are statements from the other side that say that some of their CHips won't last more than 1 Year at "100% Voltage", whatever that means.

 

39 minutes ago, michaisn said:

AMD Software is very laggy

Nope, not really. At least with a decent System, there is no lag and shouldn't.

Do you have an SSD or HDD?

39 minutes ago, michaisn said:

and sometimes there are bugs

...as are on every software made by man. Because man sometimes don't think right and make mistakes...

 

39 minutes ago, michaisn said:

and when I pressed the record button bouth of my monitors went black and I rebooted the PC manually and then when I started CSGO it went just black again and that was the end of my GPU.

How old was the GPU? Was it new??

 

Because sometimes stuff just dies for no reason - that is what the Warranty is for...

It can be various things.

 

Also the thing you said here can also point towards the PSU. 

PSU can have Problems with certain loads and certain sitautions but that usually causes a reboot...

39 minutes ago, michaisn said:

I tryed rebooting the system, pulled the GPU out a few times, changed PCI cables but nothing worked, the coolers are not spinning there is only a blue light on the GPU but no signal. I've tryed on bouth monitors with different cables but nothing worked. I have luck because the GPU has a guarantee but I will lose a couple days.

Now I'd ask you:
If that would have happened with an nVIdia Card, what would you have done then?

You know about the dying GDDR-6 memory of some Pascal Cards? And there seem to be many cards dying...

 

Thing is: That happens. If it is a general problem or not, nobody except the Manufacturer knows...

39 minutes ago, michaisn said:

My PSU is Seasonic 520w

well, no UVP on 12V...

When for example your HDD was just switched off and it began to run while pressing the button, that might have been not good for the PSU but thanks to lack of protection, it didn't switch off...

 

Here more Infos on that thing:

 

39 minutes ago, michaisn said:

Has anyone expirienced any simular issue with AMD Software and Hardware? I still can't belive that the record button killed my GPU.

Nope, because it makes no sense.

There are only 2 possibilitys:

a) the PSU killed the GPU

b) the GPU just happened to die at that point in time for no reason.

The reason stuff dies is mostly a result of the very soft handling of the Packages...

39 minutes ago, michaisn said:

This really changed my opinion on AMD Software and Hardware.

Why? Think about it the other way:
Replace anything AMD with nVidia in that posting. You still think the same?

If not, why? its not AMDs Fault, its nobodys fault (well, except the Transportation company) that the Card died...

 

39 minutes ago, michaisn said:

I will appreciate any ideas on How to fix the GPU from home.

RMA? Warranty Replacement?

Might as well grab a good quality PSU in the mean time as well...

Something that has working protection and "DC-DC"...

[fluxdeity]

25 minutes ago, michaisn said:

I bought it in a store in my Country and it has guarantee, it wasn't used for minning. 

Can't boot with GPU at all, there is no signal on the monitor. I've just tryed with Internal GPU to reinstall drivers using DDU but when I start AMD Software Installer it won't detect my GPU. Screenshot

Have you taken the card out completely and firmly re-seated it? As well as the PCIe power cable, on both ends(GPU and PSU if modular)

[fluxdeity]

31 minutes ago, michaisn said:

I bought it in a store in my Country and it has guarantee, it wasn't used for minning. 

Can't boot with GPU at all, there is no signal on the monitor. I've just tryed with Internal GPU to reinstall drivers using DDU but when I start AMD Software Installer it won't detect my GPU. Screenshot

Also visually inspect the pins on the card that plug into the PCIe slot.

[SpaceGhostC2C]

32 minutes ago, michaisn said:

I bought it in a store in my Country and it has guarantee

Time to use it.

[michaisn]

27 minutes ago, Stefan Payne said:

Urgh, Why do people come up with such nonsense?!

There is just nothing to prove this.

Especially since there are statements from the other side that say that some of their CHips won't last more than 1 Year at "100% Voltage", whatever that means.

 

Nope, not really. At least with a decent System, there is no lag and shouldn't.

Do you have an SSD or HDD?

...as are on every software made by man. Because man sometimes don't think right and make mistakes...

 

How old was the GPU? Was it new??

 

Because sometimes stuff just dies for no reason - that is what the Warranty is for...

It can be various things.

 

Also the thing you said here can also point towards the PSU. 

PSU can have Problems with certain loads and certain sitautions but that usually causes a reboot...

Now I'd ask you:
If that would have happened with an nVIdia Card, what would you have done then?

You know about the dying GDDR-6 memory of some Pascal Cards? And there seem to be many cards dying...

 

Thing is: That happens. If it is a general problem or not, nobody except the Manufacturer knows...

well, no UVP on 12V...

When for example your HDD was just switched off and it began to run while pressing the button, that might have been not good for the PSU but thanks to lack of protection, it didn't switch off...

 

Here more Infos on that thing:

 

Nope, because it makes no sense.

There are only 2 possibilitys:

a) the PSU killed the GPU

b) the GPU just happened to die at that point in time for no reason.

The reason stuff dies is mostly a result of the very soft handling of the Packages...

Why? Think about it the other way:
Replace anything AMD with nVidia in that posting. You still think the same?

If not, why? its not AMDs Fault, its nobodys fault (well, except the Transportation company) that the Card died...

 

RMA? Warranty Replacement?

Might as well grab a good quality PSU in the mean time as well...

Something that has working protection and "DC-DC"...

Thank you for answering I really appriciate.

 

More than 5 of my friends had bad experience with AMD GPU's, all of their GPU's died and they all changed to Nvidia. They have used older and new AMD models. I gave AMD a chance and it disappointed me. I builded this PC in 2016 and a Nvidia GPU worked for 3years with no problems and when I changed to AMD it died after only 4 months. This PSU was the only one with decent quality that I could find in my Country at that time, payed it for around 50€ and it's still silent literally I can't hear it but that doesn't mean that the PSU couldn't fried the GPU. I will try to check it but his guarantee is already expired.  

 

AMD Software works alot slower than Gforce expiriance on my PC, when I press for example Recording tab it takes a longer second than it did with Gforce Software which was instant and bouth were installed on my sata SSD. AMD's Software could maby work faster on other PC's but I'm comparing bouth Softwares on my PC.

 

I will try to save some money for PC upgrades but it's really hard because my Country has bad economy and everything costs twice as mutch for our standards.

 

AMD became the "Made in China" for me, even if alot of good stuff is made in China it's still something wierd in Brain that thinks it's bad quality. 

[michaisn]

45 minutes ago, fluxdeity said:

Also visually inspect the pins on the card that plug into the PCIe slot.

Tried all of that but nothing worked.

[Stefan Payne]

7 minutes ago, michaisn said:

More than 5 of my friends had bad experience with AMD GPU's, all of their GPU's died and they all changed to Nvidia. They have used older and new AMD models.

Right now I have:
2x Gigabyte 7970GHz/280X. One of them was pretty badly abused (saw over 90°C a couple of times), bought back in 2013 or 2014 somewhere around that. Still working.

HIS 7870(GHz).

Powercolor RX480

And Sapphire Nitro+ Vega64.

 

I had a couple of ATi/AMD Cards die on me, one of them was just crap (also an XFX Card by the way! Was an HD4870 though), and a couple of other. But also a couple of nVidia Cards died on me as well...

 

So can happen to other things as well.

 

BUT: I have to accuse you of the usual "AMD Problem": You gotten the cheapest of the AMD Cards, while getting mid range/higher end AMD Cards, didn't you??

That cheaper products might not be as good as more expensive stuff is not uncommon. Even on Graphics Cards...

 

7 minutes ago, michaisn said:

I gave AMD a chance and it disappointed me.

no it didn't!
You got an XFX Card and the XFX Card died. AMD only happen to deliver the Chip that got soldered on the Card.

Your issues have nothing to do with AMD.

 

It sounds to me like a self fullfilling prophecy...

 

7 minutes ago, michaisn said:

I builded this PC in 2016 and a Nvidia GPU worked for 3years with no problems and when I changed to AMD it died after only 4 months.

Yeah, no. Irrelvant...

As said, there are issues with nVidia as well. Look for Wildlands Turing. There was a Crash on Inventory issue with Turing Cards that only got fixed recently. But now the game just randomly crashes (for some people).

 

That it died after 4 Months is not uncommon. If it dies it dies in about that timeframe or it runs forever.

 

The last AMD Card that died on me was a HIS 7970GHz, before I got the Gigabyte. And the replacement had awful coilwhine. So I returned that as well and switched to Gigabyte.

 

And here is the Issue: If that happened to you with an nVidia Card, you wouldn't be angry and have made this Post, you would just have replaced the GPU...

 

Here something from the nVidia side, where the manufacturer (EVGA) really messed something up:

 

 

In another Forum I've seen an Inno3D Graphics Card die after 6 Months and the Dealer refuced to replace the GPU. At the time I couldn't find any Warranty Information on the Inno 3D Site. So well, that is a reason to be very unhappy...

 

It shows you that neither is better and both only cook with water and have access to the same Components to build a Card (VRM, VRAM and so on, only the Chip and the VRM Controllers are different, well and the choice of Components and so on. But if you'd look at other PCB analysis stuff, it seems that AMD is a lot more conservative with their VRMs. Meaning they can do a lot more Amperage than necessary).

 

7 minutes ago, michaisn said:

This PSU was the only one with decent quality that I could find in my Country at that time, payed it for around 50€ and it's still silent literally I can't hear it but that doesn't mean that the PSU couldn't fried the GPU. I will try to check it but his guarantee is already expired.  

Its still not a good one. Its on the Market for almost 10 years. And can have Problems with modern components.

 

Its totally possible that the recording caused a spike in amperage, wich caused the voltage to drop, the Voltage regulators of the Card regulated and went a bit over the spec and they died because of the Problems with the PSU.

 

7 minutes ago, michaisn said:

AMD Software works alot slower than Gforce expiriance on my PC, when I press for example Recording tab it takes a longer second than it did with Gforce Software which was instant and bouth were installed on my sata SSD. AMD's Software could maby work faster on other PC's but I'm comparing bouth Softwares on my PC.

You already have a reasonable fast PC, but I don't record, so no idea.

 

But another nice thing that AMD has Implemented is the AMD App in the Android and iOS Store.

Here a Link to the Android App:

https://play.google.com/store/apps/details?id=com.amd.link&hl=en

 

And also there is an Overlay for the GPU that shows you the Temperature, Usage, VRAM Amount obviously FPS and some other nice things.

 

7 minutes ago, michaisn said:

AMD became the "Made in China" for me, even if alot of good stuff is made in China it's still something wierd in Brain that thinks it's bad quality. 

Yeah, not like other Companys don't make things in China...

 

 

Everything can or will fail.

 

Just Send your card in for Warranty Repair, get a new Card and it will be fine....

There is no reason to bash AMD for a failed card. That stuff just happens, sadly.

 

[xg32]

it's not just AMD GPUs, i've had both amd and nvidia gpus flame out on me, consumer electronics quality control is just crap, make sure you have warranty.

RTX space invaders and Gigabyte vega 56 are both recent examples.

[ch3w2oy]

Ya, I gotta agree with Stefan Payne. I specifically use AMD cards over Nvidias because the software is WAY better.. I also have better experiences with AMD cards, better than Nvidia.. For some reason, the 5 friend thing sounds like 5 friends that don't have a clue about how a PC works and decided to blame their GPUs because they read some stupid post like you just made online.. Your post will now make someone else with a similar problem think its their GPU and that it's all AMDs fault which is misleading at best.. 

 

You should ask for help or advice before calling a company out like that without any proof or evidence.. The only thing I see that was done wrong was your method of solving a problem.. 

 

I've owned.. 

RX 580 GTS BLACK EDITION 

VEGA 56 STRIX 

VEGA 64 LIQUID COOLED 

RADEON VII

and.. 

1080 ti AORUS EXTREME

2080 FTW3 ULTRA

 

Guess what? If the performance and price is close enough, I'll choose AMD all day every day.. After using both companies high end graphics cards, AMD offers a better experience that most AMD users will agree with.. 

 

Good luck with your problem and I truly hope you find a solution to get your card running! Seriously.. Good luck! Try what everyone mentioned and you might end up with a great GPU.. 

[Gohardgrandpa]

The software didn’t kill your gpu, that’s nonsense. I used a rx580 8gb for a long time and went thru numerous driver updates without any issue