Bluetooth Troubleshooting - Not Showing Anywhere

[Pringbulbs]

Hi everyone,

 

It has happened today, I was playing video-games and suddendly, while I was connecting my JBL Charge 3 to my laptop, bluetooth disappeared.

Windows Parameters says I've got no bluetooth on this PC.

Device Manager doesn't show my bluetooth card but started showing an 'Unknown USB Device (Device Descriptor Request Failed)'.

Services.msc still shows Blutooth Service Support.

I've already browse accross the net but nothing helped me.

 

What I've done :

- rebooting my computer ;

- uninstalling the mysterious unknown USB device ;

- scanning for hardware changes ;

- disabled the unknown device and enabled it back ;

- rebooting again my laptop...

 

I don't know what else I can do.

It has happened to me once and it came back enabled and working until now.

What can I do now ?

 

^{PC configuration in my bio.}

[LukeNukem9]

Is it enabled in the BIOS? What if that got reset somehow?

[Pringbulbs]

45 minutes ago, LukeTheCoder05 said:

Is it enabled in the BIOS? What if that got reset somehow?

I've just check the BIOS and I have no bluetooth enable/disable option.

However when I left the BIOS, bluetooth recovered miraculousely. I don't even know what the hell my computer was doing but it is solved.

Thanks for helping me anyway

[LukeNukem9]

6 hours ago, Pyzi said:

I've just check the BIOS and I have no bluetooth enable/disable option.

However when I left the BIOS, bluetooth recovered miraculousely. I don't even know what the hell my computer was doing but it is solved.

Thanks for helping me anyway

YEp