Anyone Have Issues With CableMod Recently?

[FaultyWarrior]

Wondering what's up with CableMod lately.  Ordered some stuff from them over the summer (Late July/early August) - no problems.  Cables were made within a week and arrived a few days later.

 

The time around, I placed an order 3 weeks ago.  They had some weird thing with the order that didn't pick up my color choice.  They emailed me about it the day after I placed the order, I replied back, and they acknowledged it and updated my order to reflect the correct color choice.  Several days later, I got an email saying my order was complete, and gave me a DHL tracking number.

 

It's been more than a week since then, and DHL still indicates that the "shipment info was received" - i.e. it's not been shipped, its just had a tracking number issued.

 

I've tried emailing them and contacting them via their web form several times, all with no reply.  I hate to go and whack them via PayPal, but they're holding up a build, and they're not even trying when contact goes unanswered for days on-end.  Also mind you, the stuff I ordered wasn't even custom - it was just their standard cable set for a Corsair RM-series!

 

Anyone else had issues with them as of late?

[Crunchy Dragon]

@CableMod might know about this.

 

I've not personally bought from them.

[reniat]

Hopefully it's not something serious. I've had nothing but high praise for them in the past. I once had a cable start to fray within the first month of use, and they sent me a replacement no questions asked. They are one of my favorite enthusiast PC accessory companies, so I really hope this is just a fluke. 

[Fasauceome]

My one and only experience with them was positive, which was a while back. Ideally they aren't getting screwed by something economically.

[Tristerin]

I have used them once no issues - My experience with DHL however - ISSUES!  Slowest shipping company in the world.

 

I have had 2 builds held up by DHL.  Ordered all the 'ish from Newegg...Newegg places it all one Fed Ex sans the SSD every gosh darned time.  No they put the SSD on DHL.  So usually 3-5 days after I order the parts I stair at a pile of goodness waiting for the SSD to arrive...usually took a week or more.

 

Bought an SSD on Black Friday...they shipped it DHL...everything I got Black Friday from Newegg was on my doorstep by Tuesday the next week.  Got the SSD Monday this week.

[FaultyWarrior]

7 minutes ago, reniat said:

Hopefully it's not something serious. I've had nothing but high praise for them in the past. I once had a cable start to fray within the first month of use, and they sent me a replacement no questions asked. They are one of my favorite enthusiast PC accessory companies, so I really hope this is just a fluke. 

Same.  I've heard nothing but positives about them, and really like their stuff.

4 minutes ago, fasauceome said:

My one and only experience with them was positive, which was a while back. Ideally they aren't getting screwed by something economically.

Yup.  My first order was flawless.  Order to delivery was just under 2 weeks, cables were great.  No issues.

 

This time?  No clue what's going on.  I suppose it's possible they've been drowned in orders leading up to the holidays (which granted, I did place my order the weekend before Thanksgiving), but even still; I'd expect them to at least reply to an email or a message and let me know that they're behind on production.

[FaultyWarrior]

1 minute ago, Tristerin said:

I have used them once no issues - My experience with DHL however - ISSUES!  Slowest shipping company in the world.

 

I have had 2 builds held up by DHL.  Ordered all the 'ish from Newegg...Newegg places it all one Fed Ex sans the SSD every gosh darned time.  No they put the SSD on DHL.  So usually 3-5 days after I order the parts I stair at a pile of goodness waiting for the SSD to arrive...usually took a week or more.

 

Bought an SSD on Black Friday...they shipped it DHL...everything I got Black Friday from Newegg was on my doorstep by Tuesday the next week.  Got the SSD Monday this week.

Yes - THIS.  I ragequit like hell when I saw that my NAS got shipped via FedEx, yet NewEgg shipped the SSDs (FOR THE DAMN NAS!) via SmartPost or whatever...I've had the NAS for well over a week, and the stupid SSDs are just going out for delivery today!  Even worse-so, I ordered an SSD for my parents to replace a dying one for them over the holidays (yay for Chrismas-day IT work?!) - the got their drive within 3 days, and I used the free shipping option....

[Imbellis]

For the past week or two shipping (overall) seems to be slower than normal. My  "priority shipment" (Not the real name) was meant to take 3 days. It took 2 weeks.

I don't know if it's the same problem for you, but if it helps, I'm in the Houston(ish) area.

[FaultyWarrior]

1 minute ago, Imbellis said:

For the past week or two shipping (overall) seems to be slower than normal. My  "priority shipment" (Not the real name) was meant to take 3 days. It took 2 weeks.

I don't know if it's the same problem for you, but if it helps, I'm in the Houston(ish) area.

Could very well be.  I'm in the Dallas area, so not horribly far off.

 

I had some CNC tooling I ordered from a company in Austin that normally shows up the next day take 4 days this time; so it does seem that carriers are running behind.

[Imbellis]

1 minute ago, FaultyWarrior said:

Could very well be.  I'm in the Dallas area, so not horribly far off.

 

I had some CNC tooling I ordered from a company in Austin that normally shows up the next day take 4 days this time; so it does seem that carriers are running behind. 

USPS was closed yesterday, and after talking to some workers, they say they've got a backlog right now.

[FaultyWarrior]

Just now, Imbellis said:

USPS was closed yesterday, and after talking to some workers, they say they've got a backlog right now.

Ah.  That would explain things.  I was trying to figure out why it took over a full day for that tooling package to get from the regional distribution center in my town to the local post office, which is literally 2 miles down the street.  Being closed this time of year would definitely do that.

[CableMod]

@FaultyWarrior around this time of the year the couriers are usually pretty hammered with Black Friday, Cyber Monday, and upcoming Christmas shipments so there can be backlog and slower delivery times. Not really something we can help unfortunately, just depends on how many shipments they're processing each day on how quickly they're able to get to the next one. We have also had a lot of orders coming in though too so processing times on our end are a little longer than normal as well though but we're continually working to hammer orders out as quick as possible with a strong attention to quality being maintained of course.

[FaultyWarrior]

On 12/7/2018 at 4:18 PM, CableMod said:

@FaultyWarrior around this time of the year the couriers are usually pretty hammered with Black Friday, Cyber Monday, and upcoming Christmas shipments so there can be backlog and slower delivery times. Not really something we can help unfortunately, just depends on how many shipments they're processing each day on how quickly they're able to get to the next one. We have also had a lot of orders coming in though too so processing times on our end are a little longer than normal as well though but we're continually working to hammer orders out as quick as possible with a strong attention to quality being maintained of course.

OK.  I heard back from CableMod, and they confirmed that my order did indeed ship.  So this lies at DHL's feet.

 

If I don't see the tracking move by Tuesday, I'll call them and chew them out...there's no excuse for them to need more than TWO WEEKS just to acknowledge that they've taken possession of a package; especially when their site claims "normal delivery is usually within 2-3 days".

 

EDIT:

Woke up this morning to a text from DHL...seems something kicked their butts into gear...package processed and will be delivered Tuesday.