CPU At Fault, Motherboard At Fault, or BOTH!?!

[UnboundGodz]

Parts That Appear To Have An Issue:

- CPU: Ryzen 7 1700X

- MOBO: MSI X370 Gaming Pro Carbon

 

The motherboard is indicating that the CPU is not being detected or is at fault. Ive reset it multiple times with CPU cooler on and off and still no luck in the "EZ Debug LED" staying off. Due to this being a factor in this new build, I can not get a proper boot nor display on screen. PSU appears to be in 100% working order, GPU appears to be in 100% working order, and RAM has yet to indicate any fault so appears to be in 100% working order. I tried different CPU power cable, same issue. I tried removing CMOS battery and placing back in, same issue. I currently however dont have any spare MOBO's or CPU's lying around to test which is at fault. So my question is, does anyone have a suggestion on what I can try next? Other then getting some cheap CPU and MOBO to test it? Because if not that then someplace local, but that probably would be out of the question. So next would be RMA for both! :/

 

Thanks for your time.

[UnboundGodz]

Bump, sorry to bump. Just curious if I should indeed get a side cheap test CPU/MOBO or just RMA? Really rather get this build completed sooner then later.

[vjizzle2384]

Have tried to resit you CPU and maybe use a aircan to clean the socket and check the CPU pins 

[UnboundGodz]

4 hours ago, vjizzle2384 said:

Have tried to resit you CPU and maybe use a aircan to clean the socket and check the CPU pins 

Ive tried resitting the CPU multiple times, installs with ease. Ive checked the socket and CPU pins and all is well, sadly no air can atm used it on last build and lost it . Ive tested with and without CPU cooler on it but now have to look forward to a local IT giving it a good ole diagnose.

[vjizzle2384]

Get a refund or send them back and if I don’t warranty you have to buy new system

[UnboundGodz]

6 hours ago, vjizzle2384 said:

Get a refund or send them back and if I don’t warranty you have to buy new system

Just used a compressed air can, sadly it didnt work.  My luck. Sucky thing is if its the MOBO i have no choice but to get a refund since it was an "Open Box" listing, guess ill find out tomorrow from the IT what the issue is. I guess fingers crossed they can resolve it, or tell me atleast that its the CPU. 

[-rascal-]

20 minutes ago, UnboundGodz said:

Just used a compressed air can, sadly it didnt work.  My luck. Sucky thing is if its the MOBO i have no choice but to get a refund since it was an "Open Box" listing, guess ill find out tomorrow from the IT what the issue is. I guess fingers crossed they can resolve it, or tell me atleast that its the CPU. 

 

If it is 'Open Box' the motherboard *might* be faulty before you even bought it.

[UnboundGodz]

1 minute ago, -rascal- said:

 

If it is 'Open Box' the motherboard *might* be faulty before you even bought it.

That would be a shame if Newegg just straight up sold it without actually making sure it functioned  everything else appears to work fine. But of course the CPU part  Might just have to cree if thats the case, really wanted a proper board with x2 m.2 slots when I get them. ;O

[pstarlord]

That's the exact CPU/Mobo combination I've got, and I had a few bugs on initial boot up as well.  I had the RAM and CPU lights come on.  The RAM fault didn't go away until I populated all for slots with RAM.  (luckily I had 4 of the same type) and for some reason that also made the CPU fault go away.  Try reseating your RAM.  Hopefully it's something that simple.  

 

Luckily, Newegg doesn't really care if you RA an item that isn't actually broken because its not really worth their time.  They'll just send you a fresh one.  As for the open box, I bet you could get them to send you a new one for your trouble if you RA it. 

 

For what it's worth, once I got mine all running it's been great.   

[UnboundGodz]

44 minutes ago, pstarlord said:

That's the exact CPU/Mobo combination I've got, and I had a few bugs on initial boot up as well.  I had the RAM and CPU lights come on.  The RAM fault didn't go away until I populated all for slots with RAM.  (luckily I had 4 of the same type) and for some reason that also made the CPU fault go away.  Try reseating your RAM.  Hopefully it's something that simple.  

 

Luckily, Newegg doesn't really care if you RA an item that isn't actually broken because its not really worth their time.  They'll just send you a fresh one.  As for the open box, I bet you could get them to send you a new one for your trouble if you RA it. 

 

For what it's worth, once I got mine all running it's been great.   

Yea i spoke with them and checked updated listing, apparently there is no open box stock so they would only consider a refund, im like okay great not what i want but its something I guess. I did reseat 1 8GB stick of RAM in all slots just to see if it would make a difference and sadly it didnt. Guess my last choice at this point is to head to IT guy later today and hope for the best, atleast hoping he will have a AM4 MOBO or CPU to test both, and if the MOBO is the issue maybe it just needs an update although this CPU should support it by default. Fingers crossed that I wont need to RMA and he will find out whats going on. Really wanted this board and for the refund of the price range id get, no board would be worth. But then again, a board is better then none so well see.

[pstarlord]

48 minutes ago, UnboundGodz said:

Yea i spoke with them and checked updated listing, apparently there is no open box stock so they would only consider a refund, im like okay great not what i want but its something I guess. I did reseat 1 8GB stick of RAM in all slots just to see if it would make a difference and sadly it didnt. Guess my last choice at this point is to head to IT guy later today and hope for the best, atleast hoping he will have a AM4 MOBO or CPU to test both, and if the MOBO is the issue maybe it just needs an update although this CPU should support it by default. Fingers crossed that I wont need to RMA and he will find out whats going on. Really wanted this board and for the refund of the price range id get, no board would be worth. But then again, a board is better then none so well see.

Best of luck.  I know it seems like a pain in the butt now, but it'll be okay.  I've done two builds now and each time there is some part that is either late or has something wrong with it.  My first build, the Corsair AIO I ordered, didn't have the intel mounting bracket in it, so I had everything ready to go, but I couldn't put the CPU cooler on for 2 weeks while OutletPC figured their shit out. haha.  Oddly enough, each build I've done, the messed up component has been from OutletPC...hmmmm.  They've made it right each time, but either way.  Pretty annoying. 

[UnboundGodz]

9 hours ago, pstarlord said:

Best of luck.  I know it seems like a pain in the butt now, but it'll be okay.  I've done two builds now and each time there is some part that is either late or has something wrong with it.  My first build, the Corsair AIO I ordered, didn't have the intel mounting bracket in it, so I had everything ready to go, but I couldn't put the CPU cooler on for 2 weeks while OutletPC figured their shit out. haha.  Oddly enough, each build I've done, the messed up component has been from OutletPC...hmmmm.  They've made it right each time, but either way.  Pretty annoying. 

FeelsBadMan they just now told me they cant even look at the hardware for at least 2weeks or more. Who runs a IT store with 1 IT, js. Guess ima RMA for that refund and get a cheap board from newegg. damn shame if it turns out to be the CPU. But honestly I've never had CPU fault only motherboards, was mostly RAM dim but still.

[pstarlord]

3 hours ago, UnboundGodz said:

FeelsBadMan they just now told me they cant even look at the hardware for at least 2weeks or more. Who runs a IT store with 1 IT, js. Guess ima RMA for that refund and get a cheap board from newegg. damn shame if it turns out to be the CPU. But honestly I've never had CPU fault only motherboards, was mostly RAM dim but still.

Can you RMA the CPU?  That way, in the off chance, that the mobo is fine, you'd still have the one you want. 

[Slayerking92]

The motherboard could need a bios update for your CPU.  I thought i heard something about needing to be updated for some versions of Ryzen.

[UnboundGodz]

15 minutes ago, pstarlord said:

Can you RMA the CPU?  That way, in the off chance, that the mobo is fine, you'd still have the one you want. 

Appears they are willing to replace the MOBO (fingers crossed).  My CPU can be RMA'd, it appears ill have to wait a week at best to get the replacement. But if anything and it still doesnt work and the CPU was the issue then of course will get that taken care of aswell. Man im like alright np I can wait another week, but if I have to wait 2 weeks if CPU needs RMA to ima neck lol.

Just now, Slayerking92 said:

The motherboard could need a bios update for your CPU.  I thought i heard something about needing to be updated for some versions of Ryzen.

I thought this originally but since mine is first gen it should be compatible off the bat. The 2nd gen ones however do require bios updates for any MOBO's that arent X450 I think.

Luckily it appears they are willing to help me out and replace the motherboard, idk on that tbh since a new board would be twice as much as I paid so lets see what they do.