Aftermarket Router Not Working

[BatchTheBrit]

Hi guys,
 

I am currently living in the UK and i'm currently with Sky Broadband using old ADSL broadband. Due to poor connection and slower speeds we decided that we needed to replace the router.

 

So I recently bought a new router (TP-Link Archer D50) but after plugging the thing in, it hasn't worked. I know that you need to configure it with the same username and password as the original router, but I have either been unable to find the correct information for it, or i'm inputting it wrong. I tried to find the password using Wireshark, but i couldn't find it in the Order 61 threads. I tried plugging the info from a calculator into the router, but it isn't allowing me to connect to the internet still. The TP-Link settings service keeps telling me to manually set the DNS server, but i've tried everything and it hasn't worked.
I know that Sky Broadband are a pain when it comes to using your own hardware but we really need the router to be changed.

If anyone has any experience replacing the Sky Netgear V2 router, I would appreciate any help you can give me!

[Sir Asvald]

Can't you call up Sky and ask them for your details? Or check your email account, I'm sure they've sent it via email.. 

[Lurick]

Have you checked the FAQ in the quick install guide?

http://static.tp-link.com/Archer_D50(EU)_V2_Quick_Installation_Guide_1480751020653g.pdf

[BatchTheBrit]

3 minutes ago, Abdul201588 said:

Can't you call up Sky and ask them for your details? Or check your email account, I'm sure they've sent it via email.. 

I can call them, but they're notorious for not wanting people to use their own hardware. So they're not likely to give it to me

[BatchTheBrit]

2 minutes ago, Lurick said:

Have you checked the FAQ in the quick install guide?

http://static.tp-link.com/Archer_D50(EU)_V2_Quick_Installation_Guide_1480751020653g.pdf

I've gone through all that, i'll call TP-LINK tomorrow if I can't get the information from sky

[Lurick]

Just now, BatchTheBrit said:

I've gone through all that, i'll call TP-LINK tomorrow if I can't get the information from sky

Yah, see if Sky will give you anything first and hopefully that gets you on the right track  

[BatchTheBrit]

Just now, Lurick said:

Yah, see if Sky will give you anything first and hopefully that gets you on the right track  

I hope so, but unfortunately Sky are a bit of a pain when it comes to that sort of thing

[paddy-stone]

Have a look on here http://helpforum.sky.com/t5/Broadband/Using-a-Netgear-Router/td-p/2300182

 

Yes it's for netgear router, but seeing as you pretty much just need the settings it might be helpful.

[BatchTheBrit]

2 hours ago, paddy-stone said:

Have a look on here http://helpforum.sky.com/t5/Broadband/Using-a-Netgear-Router/td-p/2300182

 

Yes it's for netgear router, but seeing as you pretty much just need the settings it might be helpful.

I've tried those before but i'll try again