Razer Wireless Mouse Shuttering/Freezing, Software Or Hardware?

[hihihi8]

Hi peeps, I've recently bought a Razer Mamba Chroma 5G Wireless/Wired Mouse because my old Taipan's cord was damaged. Upon receiving and testing the mouse, the first thing I noticed was that it locked up (Stopped responding to all inputs) when I used the side scroll for the first time, and the same happened sometime later when I accidentally hit the MB3/4 side buttons (though not first time). Each time it froze, a restart of the mouse itself was required. In game (LoL mostly), the mouse stutters and blinks around occasionally when hovering over items in the store, and when I change speeds (as in move quickly/slowly/quickly/slowly) rapidly during gameplay, the mouse often stutters (small movements backwards/forewards/up/down) before continuing to track correctly. I noticed this happens significantly more when in wireless mode compared to wired, and reinstalling Razer Synapse has not helped much (No more locking up, but still unreliable). I have polling rates set at 1000Hz, but it happens regardless of 500/1000Hz polling. The seller offers 7 days return/replacement, and I'd like to know if this is software or hardware related before doing so and receiving another mouse with the same problem. Thanks!

[RazerCS]

You can try connecting the Mamba to another computer to see if the issue persists. Usually, if the issue persists, it could be a hardware issue. I would suggest that you contact your reseller for an exchange and if need be, contact our Support team at rzr.to/help for further troubleshooting.