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Need help with 4k tv screen refresh rate.

lyon811
By lyon811
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Ok after doing some other stuff, I managed to make it 60hz. Now sure how, messing around where I plugged it in. Thanks for all the help anyways!

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So I recently bought a 4k tv (VIZIO 50" Class V-Series 4K Ultra HD (2160p) Smart LED TV (V505-G9) (2019 Model) and I am using it as a 2nd "monitor" for my computer for movies, tv shows, ect...

Fast forward a couple hours ago, I notice that the refresh rate is for some reason locked at 30. So I tried a couple of things. I firstly plugged directly into my GPU (1x GeForce GTX 1060 6GB (VR Ready) with the HDMI cable I bought just for it,(4K HDMI Cable / HDMI Cord (25 feet / 25 ft, HDMI to HDMI, TOP Series) supports (4K@60HZ,1080p FullHD, UHD / Ultra HD, 3D, High Speed with Ethernet, ARC, PS4, XBOX, HDTV) by KabelDirekt).  No dice. Tried using it as a singular monitor, no dice. Not sure what else to do. Been looking at forms online trying to figure it out. 

Suggestions on how to make it 60hz would be nice, unless for what ever reason it's just locked at 30. 

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in Nvidia control panel, set refresh rate to 60Hz?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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4 minutes ago, Jurrunio said:

in Nvidia control panel, set refresh rate to 60Hz?

tried that, doesn't even give me a option, just 30 down to 23. Also just reinstalled nvida drivers, still the same. 

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1 minute ago, lyon811 said:

tried that, doesn't even give me a option, just 30 down to 23. Also just reinstalled nvida drivers, still the same. 

overclock it there then, use custom resolution and it will let you change refresh rate at the same time

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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5 minutes ago, Jurrunio said:

overclock it there then, use custom resolution and it will let you change refresh rate at the same time

just tried that, the screen then goes to "no signal."

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Try a different/better or shorter cable, 25 ft is quite long.

Crystal: CPU: i7 7700K | Motherboard: Asus ROG Strix Z270F | RAM: GSkill 16 GB@3200MHz | GPU: Nvidia GTX 1080 Ti FE | Case: Corsair Crystal 570X (black) | PSU: EVGA Supernova G2 1000W | Monitor: Asus VG248QE 24"

Laptop: Dell XPS 13 9370 | CPU: i5 10510U | RAM: 16 GB

Server: CPU: i5 4690k | RAM: 16 GB | Case: Corsair Graphite 760T White | Storage: 19 TB

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1 minute ago, tikker said:

Try a different/better or shorter cable, 25 ft is quite long.

I need 25 ft because of the distance. I don't think that's the issue though. 

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16 minutes ago, lyon811 said:

I need 25 ft because of the distance. I don't think that's the issue though. 

it could be due to signal integrity. Maybe try a short one for once and see if that helps?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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Just looked at the manual for the TV, and you should look at the one it came with and check you have set it up correctly.

 

The short answer is that HDMI ports 1-4 only support 4K at 30hz, HDMI port 5 is the one that supports 60hz, it's the yellow port just incase it's a different model we were looking at.

 

According to the manual I found it should even be written on the port that it is the 60hz one. 

 

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38 minutes ago, lyon811 said:

I need 25 ft because of the distance. I don't think that's the issue though. 

The longer the cable, the better quality it needs to be. It's not uncommon for longer cables to show issues with UHD 60Hz signals.

A simple test with a short cable will tell you if it's the cable, and also (as said above) check if you're using the right port.

Crystal: CPU: i7 7700K | Motherboard: Asus ROG Strix Z270F | RAM: GSkill 16 GB@3200MHz | GPU: Nvidia GTX 1080 Ti FE | Case: Corsair Crystal 570X (black) | PSU: EVGA Supernova G2 1000W | Monitor: Asus VG248QE 24"

Laptop: Dell XPS 13 9370 | CPU: i5 10510U | RAM: 16 GB

Server: CPU: i5 4690k | RAM: 16 GB | Case: Corsair Graphite 760T White | Storage: 19 TB

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11 hours ago, tikker said:

The longer the cable, the better quality it needs to be. It's not uncommon for longer cables to show issues with UHD 60Hz signals.

A simple test with a short cable will tell you if it's the cable, and also (as said above) check if you're using the right port.

 

11 hours ago, Jurrunio said:

it could be due to signal integrity. Maybe try a short one for once and see if that helps?

Just checked that cable on my 2nd monitor, (1080, 60hz,) and it was 60 hz. diffidently not the cable

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11 hours ago, FlappyBoobs said:

Just looked at the manual for the TV, and you should look at the one it came with and check you have set it up correctly.

 

The short answer is that HDMI ports 1-4 only support 4K at 30hz, HDMI port 5 is the one that supports 60hz, it's the yellow port just incase it's a different model we were looking at.

 

According to the manual I found it should even be written on the port that it is the 60hz one. 

 

The TV only has 3 HDMI ports. 

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Ok after doing some other stuff, I managed to make it 60hz. Now sure how, messing around where I plugged it in. Thanks for all the help anyways!

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