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Random shut downs

GeorgeKellow
By GeorgeKellow
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Posted

Hi guys! 

 

Having an issue with my pc, whilst trying to play GTA 5 Online. (Single player works fine) 

 

Just tried starting it up for the first time today and every time I try to load into GTA 5 my pc restarts. At first, I was thinking we may have had a power cut/surge. I checked the event viewer and CPU/GPU temps are everything was fine. I'm starting to think its my PSU? 

 

Link to my build- 

PCPartPicker part list / Price breakdown by merchant
Type Item Price
CPU Intel - Core i7-6700K 4 GHz Quad-Core Processor £299.99 @ CCL Computers
CPU Cooler Corsair - H100i v2 70.69 CFM Liquid CPU Cooler £109.09 @ Amazon UK
Motherboard MSI - Z270 GAMING PRO ATX LGA1151 Motherboard £137.23 @ CCL Computers
Memory Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-2400 Memory £97.19 @ Amazon UK
Storage SanDisk - Ultra II 240 GB 2.5" Solid State Drive £77.78 @ CCL Computers
Storage Samsung - 850 EVO-Series 250 GB 2.5" Solid State Drive £79.84 @ Amazon UK
Video Card MSI - GeForce GTX 1080 Ti 11 GB GAMING X Video Card  
Case Phanteks - Enthoo Pro M Acrylic ATX Mid Tower Case £75.21 @ CCL Computers
Power Supply EVGA - SuperNOVA GS 550 W 80+ Gold Certified Fully-Modular ATX Power Supply  
Optical Drive Samsung - SH-224DB/RSBS DVD/CD Writer  
Operating System Microsoft - Windows 10 Home OEM 64-bit £82.97 @ Laptops Direct
Wireless Network Adapter TP-Link - TL-WN781ND PCI-Express x1 802.11b/g/n Wi-Fi Adapter £11.99 @ AWD-IT
Case Fan Corsair - Air Series SP120 Quiet Edition 37.85 CFM 120mm Fan £11.98 @ Amazon UK
Case Fan Corsair - Air Series SP120 PWM Quiet Edition 37.85 CFM 120mm Fans £34.68 @ Kustom PCs
Case Fan Noctua - NF-A14 PWM 82.5 CFM 140mm Fan £22.03 @ CCL Computers
Other Custom PSU Cables £100.00
  Prices include shipping, taxes, rebates, and discounts  
  Total £1139.98
  Generated by PCPartPicker 2018-11-10 11:45 GMT+0000  

 

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Posted

Are these shutdowns specific to GTA 5?

It may be worth running some stress tests to see if it's a stability issue somewhere else, or if it's exclusive to GTA.

~Remember to quote posts to continue support on your thread~
-Don't be this kind of person-

CPU:  AMD Ryzen 7 5800x | RAM: 2x16GB Crucial Ripjaws Z | Cooling: XSPC/EK/Bitspower loop | MOBO: Gigabyte x570 Aorus Master | PSU: Seasonic Prime 750 Titanium  

SSD: 250GB Samsung 980 PRO (OS) | 1TB Crucial MX500| 2TB Crucial P2 | Case: Phanteks Evolv X | GPU: EVGA GTX 1080 Ti FTW3 (with EK Block) | HDD: 1x Seagate Barracuda 2TB

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Just now, Semper said:

Are these shutdowns specific to GTA 5?

It may be worth running some stress tests to see if it's a stability issue somewhere else, or if it's exclusive to GTA.

Seems to be just GTA 5 yes, online only. Single player works fine, oddly enough 

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3 minutes ago, GeorgeKellow said:

Seems to be just GTA 5 yes, online only. Single player works fine, oddly enough 

It's entirely possible that it is a faulty PSU, however that doesn't explain why it would be exclusive to GTA 5, and moreover why even more exclusive to GTA Online. There's things that should be higher on my list of concerns, but I can't come up with a reasonable explanation for this one.

Like I said, try some stress testing, see if your PSU is able to handle a heavy load that isn't gaming.

~Remember to quote posts to continue support on your thread~
-Don't be this kind of person-

CPU:  AMD Ryzen 7 5800x | RAM: 2x16GB Crucial Ripjaws Z | Cooling: XSPC/EK/Bitspower loop | MOBO: Gigabyte x570 Aorus Master | PSU: Seasonic Prime 750 Titanium  

SSD: 250GB Samsung 980 PRO (OS) | 1TB Crucial MX500| 2TB Crucial P2 | Case: Phanteks Evolv X | GPU: EVGA GTX 1080 Ti FTW3 (with EK Block) | HDD: 1x Seagate Barracuda 2TB

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56 minutes ago, GeorgeKellow said:

Seems to be just GTA 5 yes, online only. Single player works fine, oddly enough 

try aida64 to stresstest it.

and if needed userbenchmark to test your system performence in general. both are free

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2 hours ago, GeorgeKellow said:

Seems to be just GTA 5 yes, online only. Single player works fine, oddly enough

While you are in story mode, lower all your in-game settings to normal/medium. Turn off any MSAA. Restart the game and try to play GTA Online with these new settings.

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Posted
4 hours ago, GeorgeKellow said:

Hi guys! 

 

Having an issue with my pc, whilst trying to play GTA 5 Online. (Single player works fine) 

 

Just tried starting it up for the first time today and every time I try to load into GTA 5 my pc restarts. At first, I was thinking we may have had a power cut/surge. I checked the event viewer and CPU/GPU temps are everything was fine. I'm starting to think its my PSU? 

 

Link to my build- 

PCPartPicker part list / Price breakdown by merchant
Type Item Price
CPU Intel - Core i7-6700K 4 GHz Quad-Core Processor £299.99 @ CCL Computers
CPU Cooler Corsair - H100i v2 70.69 CFM Liquid CPU Cooler £109.09 @ Amazon UK
Motherboard MSI - Z270 GAMING PRO ATX LGA1151 Motherboard £137.23 @ CCL Computers
Memory Corsair - Vengeance LPX 16 GB (2 x 8 GB) DDR4-2400 Memory £97.19 @ Amazon UK
Storage SanDisk - Ultra II 240 GB 2.5" Solid State Drive £77.78 @ CCL Computers
Storage Samsung - 850 EVO-Series 250 GB 2.5" Solid State Drive £79.84 @ Amazon UK
Video Card MSI - GeForce GTX 1080 Ti 11 GB GAMING X Video Card  
Case Phanteks - Enthoo Pro M Acrylic ATX Mid Tower Case £75.21 @ CCL Computers
Power Supply EVGA - SuperNOVA GS 550 W 80+ Gold Certified Fully-Modular ATX Power Supply  
Optical Drive Samsung - SH-224DB/RSBS DVD/CD Writer  
Operating System Microsoft - Windows 10 Home OEM 64-bit £82.97 @ Laptops Direct
Wireless Network Adapter TP-Link - TL-WN781ND PCI-Express x1 802.11b/g/n Wi-Fi Adapter £11.99 @ AWD-IT
Case Fan Corsair - Air Series SP120 Quiet Edition 37.85 CFM 120mm Fan £11.98 @ Amazon UK
Case Fan Corsair - Air Series SP120 PWM Quiet Edition 37.85 CFM 120mm Fans £34.68 @ Kustom PCs
Case Fan Noctua - NF-A14 PWM 82.5 CFM 140mm Fan £22.03 @ CCL Computers
Other Custom PSU Cables £100.00
  Prices include shipping, taxes, rebates, and discounts  
  Total £1139.98
  Generated by PCPartPicker 2018-11-10 11:45 GMT+0000  

 

Try other PSU.

That rather crappy EVGA GS 550 could be the issue...

"Hell is full of good meanings, but Heaven is full of good works"

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PSU isnt crappy at all. It could be a possible motherboard defect or some software. 

With Great Power, Comes a Great Electricity Bill

 

 

Main

Setup: Intel core i5-8400 (OC'd), MSI Z-370-A Pro, Crucial Ballistix 8GB, Be Quiet! Pure Slim, Cooler Master Masterbox Lite 5 RGB, TP-Link Wifi Adapter, ASRock RX580, Artic Silver 3.5g Thermal Paste, Logitech G105, Logitech M310, Razer Sphex V2 (Mat), EVGA 500W 80+ Silver, 1TB WD Blue, 240gb Kingston Digital

 

 

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12 hours ago, GeorgeKellow said:

The PSU isn't crappy. In the 'tier 2' listing. Good review from JonnyGuru...

 

 

If you could explain 

5 hours ago, 6thOntheLeft said:

PSU isnt crappy at all. It could be a possible motherboard defect or some software. 

PSU that died with Overload on Minor Rails is crappy.

And its rather loud...

Jonnyguru doesn't test overload...

Just because its made by certain manufacturers doesn't make it good, as every manufacturer has decent and less decent stuff in their lineup.. 

And there are alredy people saying that Focus doesn't work with certain 1080ti or VEGA GPUs. So why should it be different here?

 

So its probable that the PSU shuts off because of the Transients of the GPU.
Especially the MSI is awful.


So you have two choices:
a) keep the PSU and replace the GPU

b) Replace the PSU and keep the GPU

 

"Hell is full of good meanings, but Heaven is full of good works"

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