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Friends games keep crashing to desktop

Hi long story short my friends graphics card keeps crashing to desktop it started off doing it occasionally now it does it every single game he plays, we've reset the whole pc, removed drivers with ddu still nothing seems to work. Also it crashes to a bluescreen sometimes as well

 

His specs

CPU: AMD Ryzen 5 1600

GPU: AMD R7 360

MOBO: SOME MSI ONE

RAM: 16GB DDR4

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are you sure it's a gpu issue and not something like the ram or anything else?

She/Her

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1 minute ago, firelighter487 said:

are you sure it's a gpu issue and not something like the ram or anything else?

shall i get him to try like 1 stick for now or something? it worked fine for a while just recently started doing it

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Just now, Gmessi said:

shall i get him to try like 1 stick for now or something?

first try reseating the ram and things like power connectors. 

 

also, do you happen to know the error code you get when it blue-screens?

She/Her

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Just now, firelighter487 said:

first try reseating the ram and things like power connectors. 

 

also, do you happen to know the error code you get when it blue-screens?

i dont know the error code no, but hes playing black ops 4 right now and its working fine but in about 2 minutes it will crash thanks for reply!

 

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Just now, Gmessi said:

i dont know the error code no, but hes playing black ops 4 right now and its working fine but in about 2 minutes it will crash thanks for reply!

 

no problem. tell me if reseating those things worked or not. 

 

also check thermals. crashing after a few minutes of heavy use could also be related to overeating. 

She/Her

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