Unable to port forward with new shaw router

[Jacob Canale]

SO here in Canada we have a company called shaw as one of our main internet service providers, and they just installed this new "Arris XB6 Advanced WiFi modem" in my house. The problem I'm having is when I try port forwarding. Everything is all good there except for the fact that it now asks me for my ipv6, and no matter what I put in the blank spaces, I can never port forward. I check it with https://www.yougetsignal.com/tools/open-ports/ 

 

here is a screenshot of what my interface looks like:

[Hiitchy]

I'd suggest going to http://ipv6-test.com/ and checking what IPv6 addresses you're receiving. I'm guessing there's an alternate IPv6 address that is intended to be added there. Give it a try and see what happens.

[Jacob Canale]

5 minutes ago, Hiitchy said:

I'd suggest going to http://ipv6-test.com/ and checking what IPv6 addresses you're receiving. I'm guessing there's an alternate IPv6 address that is intended to be added there. Give it a try and see what happens.

It says "Not Supported"

 

Edit: NVM it just refreshed

[Jacob Canale]

 

4 minutes ago, Hiitchy said:

I'd suggest going to http://ipv6-test.com/ and checking what IPv6 addresses you're receiving. I'm guessing there's an alternate IPv6 address that is intended to be added there. Give it a try and see what happens.

Just tried the ipv6 it gave me and the port is still closed

[Hiitchy]

8 hours ago, Jacob Canale said:

 

Just tried the ipv6 it gave me and the port is still closed

The best thing I'd suggest is probably contacting Shaw, or getting a router and setting your ISP modem to bridged mode. I never attempt to port forward on a ISP modem because of the headaches.

[Alex Atkin UK]

This is a really weird router, the whole point of IPv6 is you should never NEED to port forward on it as all your clients already have public IP addresses.  In which case allowing ports would be done at the firewall level, not a port forward.

[kirashi]

On 7/28/2018 at 7:00 PM, Jacob Canale said:

SO here in Canada we have a company called shaw as one of our main internet service providers, and they just installed this new "Arris XB6 Advanced WiFi modem" in my house. The problem I'm having is when I try port forwarding. Everything is all good there except for the fact that it now asks me for my ipv6, and no matter what I put in the blank spaces, I can never port forward. I check it with https://www.yougetsignal.com/tools/open-ports/ 

On 7/29/2018 at 3:46 AM, Hiitchy said:

The best thing I'd suggest is probably contacting Shaw, or getting a router and setting your ISP modem to bridged mode. I never attempt to port forward on a ISP modem because of the headaches.

Speaking from experience, although Canadian ISP's seem to be better in servicing the lines from the head end all the way to the DMARC point on our homes, they do not support any advanced configuration of their hardware. It's a liability thing, since if they provide help setting up port forwarding or parental controls then the (l)users will blame the ISP whenever these advanced networking options don't work for whatever reason, so training is not even provided to the technical support agents on these features in most cases.

 

The agents who do seem knowledgeable on advanced networking features are usually doing so out of the kindness of their own hearts from their own personal knowledge, and are really just trying to point users in the right direction so they can research how complicated setting up advanced networking features can be, so be thankful if you ever have a chance to talk to a knowledgeable tech support agent about port forwarding.

 

The actual best option is to purchase your own dedicated router, learn how to configure it properly, and reap the rewards of having less restrictions than your ISP believes you should have with your connection. (As long as you're not violating the Acceptable Use Policy, of course.) It looks like Shaw has a community guide on setting up bridge mode yourself too, so you don't even need to contact them to bridge the modem for your own router.  

 

How to set up bridge mode on the XB6 Advanced WiFi Modem - https://community.shaw.ca/docs/DOC-15056

 

[mynameisjuan]

NAT is a ipv4 protocol, ipv6 doesnt do NAT. Im not sure why that is even there. 

[Alex Atkin UK]

On 31/07/2018 at 6:11 PM, mynameisjuan said:

NAT is a ipv4 protocol, ipv6 doesnt do NAT. Im not sure why that is even there. 

I believe you CAN do NAT on IPv6, but there is really no reason you should ever need to do so.  Requiring it on the port forwarding rule is absolutely bizarre.

 

I would honestly do as suggested above, get a decent router that actually makes sense.