Issues with my synology/xpenology NAS

grimreeper132 · April 5, 2018

I can't access the web GUI of my Xpenology NAS (the Synology Disk Centre OS installed on a old toaster, sorry computer rather than one of synologies own solutions) it has an IP address but on trying to access it says "192.168.1.193 refused to connect" which is a new one for me. How do I access the NAS, it was working fine last time I used it (about 4 months ago (it's at my parents house and they don't use it, and I have stuff on it I want)), other question is could I just take one of the 1TB HDDs and read the data off it to get the data I want (it has 2 1TB HDDs in RAID 1 with a 16/32GB SSD chache (can't remember which one)) as I can't remember if I can remeber the password for it

BloodKnight7 · April 5, 2018

Try accessing it through ssh, follow this steps (/usr/syno/etc/rc.d/S97apache-sys.sh restart), might be solved by restarting the Web services with

/usr/syno/etc/rc.d/S97apache-sys.sh restart

Neville · April 6, 2018

2 hours ago, grimreeper132 said:

could I just take one of the 1TB HDDs and read the data off it to get the data I want (it has 2 1TB HDDs in RAID 1 with a 16/32GB SSD chache (can't remember which one))

Let me start by saying that I am not an expert when it comes to recovering data from a RAID 1 system. Furthermore, even though RAID 1 is designed for redundancy, I wouldn't take removing a disk from the system too lightly. A solution like the one proposed @BloodKnight7 should always be preferred.

Having said all of that, it is indeed possible to retrieve your data by removing one of the HDDs from the system. However, you can't just connect the HDD to a different system and magically read your files, as RAID 1 does slightly alter your HDD. Instead, your best chance is to connect your HDD to a system that runs on Ubuntu (or similar Linux style OS) and use "mdadm" (the Linux utility for managing software RAID devices) to regain access to your files on the HDD. Synology actually has a rather good tutorial on this, which should also work for your XPEnology NAS. You can find the tutorial at the following link:

https://www.synology.com/en-global/knowledgebase/DSM/tutorial/Storage/How_can_I_recover_data_from_my_DiskStation_using_a_PC

I personally tend to keep a spare Raspberry Pi 3 around that is fully configured for retrieving files from any of the RAID 1 disks I have in my (WD My Cloud EX2 Ultra) NAS systems (which work in a somewhat comparable manner to your XPEnology NAS). That's of little use to you now, but might be something worth considering for the future.