Floatplane Issues

[gibbsy81]

Hi all,

I purchased a floatplane subscription on floatplane.com then canceled my forum subscription now i have lost access to both even though my floatplane.com subscription should still be current.

I have tried emailing Floatplane support and haven't got a reply idk what to do.

@LinusTech @Slick

[colonel_mortis]

I've passed it on to the Floatplane team, but you'll probably have to wait until you get a response from your support ticket. I believe Luke is working through them, so it shouldn't be too long before you get a response.

[gibbsy81]

6 minutes ago, Sierra Fox said:

floatplane.com sub doesnt give you access to the forum FPC.

 

Yeah I'm aware of this i don't get access on either and i have been billed for it.

 

7 minutes ago, Sierra Fox said:

did you get the confirmation that the new sub was completed?

Yes, i did,

 

I had it then it went away.

 

5 minutes ago, colonel_mortis said:

I've passed it on to the Floatplane team, but you'll probably have to wait until you get a response from your support ticket. I believe Luke is working through them, so it shouldn't be too long before you get a response.

Thanks

 

 

[gibbsy81]

Ended up just buying another subscription was getting frustrating waiting for a response

[gibbsy81]

Now when i login it says my subscription has been canceled.

Really hope @Slick can sort this out.

[gibbsy81]

Still no reply now been 5 days since initial contact @colonel_mortis could you potentially poke the Float Plane team getting frustrating that im not even getting a reply I understand they are small but still. 

The issues so far,  I have been charged but I lost access part way through the cycle then my current subscription was showing as canceled. 

 

[Marvin123]

hey, how did you cancel your forum subsciption if i may ask?

[colonel_mortis]

3 hours ago, Marvin123 said:

hey, how did you cancel your forum subsciption if i may ask?

You can cancel subscriptions at https://linustechtips.com/main/clients/billing-agreements/