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I think I may have killed my laptop's GPU - GTX 870m not detected

bobbydarin
By bobbydarin
in Graphics Cards
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Hey,

Yesterday, I unfortunately spilled some cold water on my laptop, near the front grille. There was barely any water left in the cup so I wasn't worried, but I unplugged my laptop just in case and as I did that the display died instantly while my laptop remained on.

I restarted into BIOS to check everything, and lo and behold, my GPU wasn't being detected anymore and the display was running on integrated graphics.

I'm guessing some of the water slipped through the cracks and must've gotten onto the graphics card. Again, nothing happened until I unplugged the thing, so I removed the battery when everything was dry but still had no success. I tried to reinstall drivers just in case but NVIDIA couldn't detect the hardware.

What should I do? I don't really know much about hardware, and to have a look at the actual motherboard I need to remove a bunch of stuff first. Am I best taking it to a repair store to get it looked at?

The laptop in question is an MSI Ghost GS60, and the graphics card is an NVIDIA GTX 870m. The laptop is nearly 4 years old, so my warranty has expired.

many thanks :)

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See if you can select it to be used at all in the Nvidia control panel. If not, it may be toast.

Quote or tag me( @Crunchy Dragon) if you want me to see your reply

If a post solved your problem/answered your question, please consider marking it as "solved"

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The control panel completely refuses to open, and when I try to reinstall drivers I get this message (see attached photo)

 

I have tried removing the gpu from Device Manager and reinstalling again, but it hasn't changed anything.

 

At one point after restarting I checked Device Manager and the GPU was detected, and it allowed me to reinstall drivers. Once I restarted again after installing the drivers successfully, the graphics card wasn't detected anymore. I haven't had any luck since then.

 

Any BIOS settings I could look at or anything else I can do from my end?

 

Thanks

nvidia.png

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Not sure how the dGPU is connected to the main board. If it's a card rather than soldered then it's possible that the connector for the card/on the card got loose. Try open it up.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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4 minutes ago, Jurrunio said:

Not sure how the dGPU is connected to the main board. If it's a card rather than soldered then it's possible that the connector for the card/on the card got loose. Try open it up.

The chip is soldered to the motherboard

 

Pic from a disassembly manual:

mobo.jpg

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3 minutes ago, bobbydarin said:

The chip is soldered to the motherboard

 

Pic from a disassembly manual:

mobo.jpg

There seems to be a white plug next to the GPU. Probably check on that?

 

But really, the chance of getting it going again is slim. I'm surprised that the bit of water didnt kill the other parts next to it.

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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17 minutes ago, Jurrunio said:

There seems to be a white plug next to the GPU. Probably check on that?

 

But really, the chance of getting it going again is slim. I'm surprised that the bit of water didnt kill the other parts next to it.

Yeah, everything else and the rest of the motherboard seems to be working fine. I'm guessing the power cable must've somehow got into contact with the water and shit hit the fan when I pulled out the power cable and switched to battery.

 

I'll see if I can have a look at some point. It looks like I have to remove a few things to actually see the motherboard and I'm not too confident in my ability to not screw things up further at this point.

 

I think claiming insurance is an option if it turns out to be toast, but I would rather not wave goodbye to an otherwise perfectly good laptop which I still plan to use for school/travel. I'll see how much the buggers might offer because I can always get a cheap ChromeBook. I've been planning to buy a desktop before this happened, so hopefully I'll have that within a few months and then I won't need something that powerful for my school/travel purposes.

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3 minutes ago, Gyuwona said:

Did you try turning it on, and off?

This is Microsoft here, we'd like to hire you for our quantum computing department.

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