RX 580 Seriously Underperforming

[rj16184]

Tearing my hair out over this problem with my new Ryzen RX 580 Graphics card. It is seriously underperforming, hitting around 30-40 FPS where it should be hitting 60+. Metro Last Light dipping below 20 just walking around. Monitor running at 1080p. Fresh install of windows, latest BIOS (Got a performance bump of maybe 10 FPS by doing this, it was previously hitting around 20-30 FPS). Latest AMD drivers. 450W PSU. Ryzen 5 1500X. 
Any tips? The rest of the PC is a couple months old, been running fine. Things i've noticed is a high pitch squeal coming from the card when under load, sometimes, changes with whats displayed on the screen. (Checked it is seated properly) and there is a fair old bit of screen tearing. Temperatures seem normal pretty stable, idling around room temperature, getting in to the 60's under load. 
Thank you!
Rhys

[stefanDB]

sounds like a software issue to me, did you replace an old graphics card? if so, did you remove the old drivers properly? there is a tool for that I believe but I dont know how it is called

[asus killer]

DDU i think

[rj16184]

Thanks, but it was a fully refreshed version of windows, new ISO, drivers pulled right from AMD. All this set up has ever known is the new Graphics card. 

[asus killer]

21 minutes ago, rj16184 said:

Thanks, but it was a fully refreshed version of windows, new ISO, drivers pulled right from AMD. All this set up has ever known is the new Graphics card. 

do a stress test just of the GPU, something like 3D Mark.

[rj16184]

Just now, asus killer said:

do a stress test just of the GPU, something like 3D Mark.

See, i did do this with Ungines Heaven. 2250 with settings on Ultra, AA x2. I think this was fine, about right, not sure. I was expecting 2350 maybe but it just isnt brought over in to other games, Metro, Atilla, Rome II, they live around 30FPS bar metro which lives around 20. 

[asus killer]

11 minutes ago, rj16184 said:

See, i did do this with Ungines Heaven. 2250 with settings on Ultra, AA x2. I think this was fine, about right, not sure. I was expecting 2350 maybe but it just isnt brought over in to other games, Metro, Atilla, Rome II, they live around 30FPS bar metro which lives around 20. 

compare with the results for the same GPU. If it looks fine there the problem on the games probably are not the GPU, could be a CPU bottleneck for example.

[TorqueS]

1 hour ago, rj16184 said:

Tearing my hair out over this problem with my new Ryzen RX 580 Graphics card. It is seriously underperforming, hitting around 30-40 FPS where it should be hitting 60+. Metro Last Light dipping below 20 just walking around. Monitor running at 1080p. Fresh install of windows, latest BIOS (Got a performance bump of maybe 10 FPS by doing this, it was previously hitting around 20-30 FPS). Latest AMD drivers. 450W PSU. Ryzen 5 1500X. 
Any tips? The rest of the PC is a couple months old, been running fine. Things i've noticed is a high pitch squeal coming from the card when under load, sometimes, changes with whats displayed on the screen. (Checked it is seated properly) and there is a fair old bit of screen tearing. Temperatures seem normal pretty stable, idling around room temperature, getting in to the 60's under load. 
Thank you!
Rhys

What PSU brand are you using? Although 450W should be plenty, if it's a cheapo PSU that might be the culprit. RX 580 is quite a power hungry card, not over the top, but still.

[rj16184]

Just now, TorqueS said:

What PSU brand are you using? Although 450W should be plenty, if it's a cheapo PSU that might be the culprit. RX 580 is quite a power hungry card, not over the top, but still.

Corsair CP-9020049-UK VS Series ATX/EPS 80 Plus Power Supply Unit, 450w

[rj16184]

17 minutes ago, asus killer said:

compare with the results for the same GPU. If it looks fine there the problem on the games probably are not the GPU, could be a CPU bottleneck for example.

just checked, its in the right ballpark on Ungine for other tests of seen, the Saphhire Nitro + version got 2350, mine is Powercolour, but the CPU is not anywhere near 100% load

[asus killer]

16 minutes ago, rj16184 said:

just checked, its in the right ballpark on Ungine for other tests of seen, the Saphhire Nitro + version got 2350, mine is Powercolour, but the CPU is not anywhere near 100% load

try other games, does it happen on all games of just Metro? could be that specific amd driver does not like metro, try older version. It happens sometimes.

[rj16184]

Just now, asus killer said:

try other games, does it happen on all games of just Metro? could be that specific amd driver does not like metro, try older version. It happens sometimes.

its pretty universal across all games, just booted up battlefield and its not performing much better. 

[asus killer]

22 minutes ago, rj16184 said:

its pretty universal across all games, just booted up battlefield and its not performing much better. 

 i'm out of ideas. i would bet it's driver problem somewhere. 

[rj16184]

Just now, asus killer said:

 i'm out of ideas. i would bet it's driver problem somewhere. 

Cheers, have a happy new year. Thanks for the help, will continue bashing it with a hammer a bit more. 

[System Error Message]

its not a driver problem. A benchmark tends to GPU biased so a better GPU influences results more. Your score was lower than other 580s which is caused by CPU/RAM.

 

What CPU do you have and how much ram? Also ram speed can be an issue in some cases. Many games are CPU bottlenecked at 1080p. However 20 fps indicates either a slow CPU (metro last light with physx on CPU?) or a ram issue or both.

 

Check your temperatures when you game. If CPU/GPU throttles it'll affect performance significantly.

[rj16184]

1 hour ago, System Error Message said:

its not a driver problem. A benchmark tends to GPU biased so a better GPU influences results more. Your score was lower than other 580s which is caused by CPU/RAM.

 

What CPU do you have and how much ram? Also ram speed can be an issue in some cases. Many games are CPU bottlenecked at 1080p. However 20 fps indicates either a slow CPU (metro last light with physx on CPU?) or a ram issue or both.

 

Check your temperatures when you game. If CPU/GPU throttles it'll affect performance significantly.

I have a Ryzen 5 1500X with 8GB of HyperX Fury 2400MHz memory. 

[Jon Jon]

Radeon Chill can cause this.

 

I had a similar problem where Rise of the Tomb Raider would not go above 39-40fps. It turned out to be Radeon Chill, which is what it is DESIGNED to do, but it caused animations to be less fluid.

 

Make sure you turn that off and report back. It is on by default.

 

It doesn't help that in AMD Adrenaline, Radeon Chill is now supported for all 3D applications, not just a white list that Crimson had previously.

 

 

[rj16184]

15 minutes ago, Jon Jon said:

Radeon Chill can cause this.

 

I had a similar problem where Rise of the Tomb Raider would not go above 39-40fps. It turned out to be Radeon Chill, which is what it is DESIGNED to do, but it caused animations to be less fluid.

 

Make sure you turn that off and report back. It is on by default.

 

It doesn't help that in AMD Adrenaline, Radeon Chill is now supported for all 3D applications, not just a white list that Crimson had previously.

 

 

Thanks for the tip, radeon chill was off by default on mine. 

 

2 hours ago, System Error Message said:

its not a driver problem. A benchmark tends to GPU biased so a better GPU influences results more. Your score was lower than other 580s which is caused by CPU/RAM.

 

What CPU do you have and how much ram? Also ram speed can be an issue in some cases. Many games are CPU bottlenecked at 1080p. However 20 fps indicates either a slow CPU (metro last light with physx on CPU?) or a ram issue or both.

 

Check your temperatures when you game. If CPU/GPU throttles it'll affect performance significantly.

CPU utilisation doesn't go anywhere near maxed out and its geekbench scores are around what i'd expect

Thanks guys for the help

[rj16184]

I should add, GPU is maximised out like 100% utilisation when on the game. I've used DDU in safe mode and properly redone the drivers

 

[asand1]

Ryzen +2500mhz RAM doesnt sound very good. IDK though.

[Husky]

2 minutes ago, rj16184 said:

I should add, GPU is maximised out like 100% utilisation when on the game. I've used DDU in safe mode and properly redone the drivers

 

Check your resolution settings in Windows under "Settings" > "System", make sure it is at "1920x1080" and check under "Display adapter properties" > "Monitor" tab that your refresh rate is at your monitor's native (usually 60hz).

 

Also go into "Radeon Settings" > "Display" and set color to 4:4:4 Full RGB.

 

Check your game settings and make sure that they are also set to 1080p 60hz in fullscreen mode (not windowed or borderless). Make sure that resolution scale is set to 100% in Battlefield and other games that have it.

 

Hope this helps! ?

[rj16184]

10 minutes ago, Husky said:

Check your resolution settings in Windows under "Settings" > "System", make sure it is at "1920x1080" and check under "Display adapter properties" > "Monitor" tab that your refresh rate is at your monitor's native (usually 60hz).

 

Also go into "Radeon Settings" > "Display" and set color to 4:4:4 Full RGB.

 

Check your game settings and make sure that they are also set to 1080p 60hz in fullscreen mode (not windowed or borderless). Make sure that resolution scale is set to 100% in Battlefield and other games that have it.

 

Hope this helps! ?

Hi, all done still nothing, also just checking the actual framerate its 18fps. Thanks

[Husky]

9 minutes ago, rj16184 said:

Hi, all done still nothing, also just checking the actual framerate its 18fps. Thanks

This is very strange, have you installed all of your drives? Chipset etc...? Try uninstalling the AMD Driver and reinstalling it. Make sure you are using 64-bit Windows and that you are also using 64-bit drivers. If all of this still doesn't work, try resetting CMOS and reinstalling Windows, then install Chipset drivers first, then SATA, USB, audio, LAN, etc and finally your RX 580 graphics last.

[Jon Jon]

12 minutes ago, Husky said:

This is very strange, have you installed all of your drives? Chipset etc...? Try uninstalling the AMD Driver and reinstalling it. Make sure you are using 64-bit Windows and that you are also using 64-bit drivers. If all of this still doesn't work, try resetting CMOS and reinstalling Windows, then install Chipset drivers first, then SATA, USB, audio, LAN, etc and finally your RX 580 graphics last.

I would recommend opening a case with the video card manufacturer.

 

He could also have a dud card.

[rj16184]

The GPU looks like its collapsing in game, it goes from 100% utilisation at 150w to 0% utilisation at 20w when it goes to ~15FPS