New pc has been trying to boot for more than 10 minutes. Is the motherboard defective?

[SeaBass2819]

https://pcpartpicker.com/list/vcXPkT

 

I built a new pc and it has been booting for more than 10 minutes. It keeps turning on for about 28 seconds, then off for a second, then on for another 28 seconds and it keeps doing this. It’s been doing this for about 18 minutes and it hasn’t gotten to BIOS. I cleared the CMOS but nothing has changed. Could the motherboard be defective?

[Crunchy Dragon]

I've heard Ryzen does that to help memory timings, although I'm not sure if it should go on that long....perhaps someone can confirm this for me?

[Aidanlockett1]

clear cmos and leave it for 30 minutes not really but if it does not boot until 20 then somethings wrong

[Zmax]

Do you have different brand of memory. Just wild guest

[Simon771]

Try to only use one RAM stick.

[RedSector]

4 hours ago, Simon771 said:

Try to only use one RAM stick.

 

This until you upgrade the bios.

[johndms]

7 hours ago, SeaBass2819 said:

https://pcpartpicker.com/list/vcXPkT

 

I built a new pc and it has been booting for more than 10 minutes. It keeps turning on for about 28 seconds, then off for a second, then on for another 28 seconds and it keeps doing this. It’s been doing this for about 18 minutes and it hasn’t gotten to BIOS. I cleared the CMOS but nothing has changed. Could the motherboard be defective?

You have one stick of ram? Make sure it's in slot A2 on your board. Double check because it does seem to matter. Also, when you clear CMOS, make sure you've unplugged the PC and hit the power button a few times. I prefer the jumper method, seems easier and quicker than leaving the battery out for 5 minutes.

[SeaBass2819]

https://pcpartpicker.com/list/vcXPkT

 

I only have one stick of RAM

 

On 11/24/2017 at 12:11 AM, Simon771 said:

Try to only use one RAM stick.

https://pcpartpicker.com/list/vcXPkT

 

I only have one stick

 

On 11/24/2017 at 6:47 AM, johndms said:

You have one stick of ram? Make sure it's in slot A2 on your board. Double check because it does seem to matter. Also, when you clear CMOS, make sure you've unplugged the PC and hit the power button a few times. I prefer the jumper method, seems easier and quicker than leaving the battery out for 5 minutes.

I’ll try this, but my motherboard doesn’t have an A2 slot. It only has A1 and B1

[Simon771]

1 hour ago, SeaBass2819 said:

https://pcpartpicker.com/list/vcXPkT

 

I only have one stick

Is there any LED turned on your motherboard? Usually they are located near motherboard 24pin connector.

If any of those are turned on, let us know.

 

If there is LED on for CPU, then it could be your CPU problem.

[johndms]

2 hours ago, SeaBass2819 said:

I’ll try this, but my motherboard doesn’t have an A2 slot. It only has A1 and B1

Dang, I've seen that board several dozen times and never realized it only had two slots for ram. I guess my budget ATX board has a budget sibling. 

[SeaBass2819]

18 hours ago, Simon771 said:

Is there any LED turned on your motherboard? Usually they are located near motherboard 24pin connector.

If any of those are turned on, let us know.

 

If there is LED on for CPU, then it could be your CPU problem.

No LEDs are on on the motherboard.

 

18 hours ago, Simon771 said:

Is there any LED turned on your motherboard? Usually they are located near motherboard 24pin connector.

If any of those are turned on, let us know.

 

If there is LED on for CPU, then it could be your CPU problem.

I tried a few troubleshooting suggestions and none of them worked. I called the motherboard’s tech support and they said that it’s probably defective and to send it back so it can be replaced. That’s what I did. What would be wrong with the CPU if it was the problem?

[Simon771]

6 hours ago, SeaBass2819 said:

I tried a few troubleshooting suggestions and none of them worked. I called the motherboard’s tech support and they said that it’s probably defective and to send it back so it can be replaced. That’s what I did. What would be wrong with the CPU if it was the problem?

A million things could be wrong with CPU, but it's not exactly likely that CPU wouldn't be working.

In most cases the problem is motherboard, but you will see once you get new one back. If that won't solve your problems, I would try to RMA CPU aswell.