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Need your 2 cents about this issue.

Predator50
By Predator50
in PC Gaming
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I got and email from Ubisoft stating that they ban my account for breaching their COC and it takes almost 2 weeks for them to reply and from that reply they told me that i was cheat but due to company policy they could not discuss anymore. Is this correct? i paid for that game and i did not cheat. I often sing praise of that game because it was fun but got ban for cheating that they themselves could not send me proof? Is that even legal. So I demanded a proof because i paid for that game but i think i will not hear any response from them. What do i do next? 

 

thanks

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call customer service

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which game?

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Legal?  Probably.  Fucked up?  Defiantly.

Call customer service, be polite, but make it clear that if the issue isn't resolved that you will never buy a game from them again.

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Just like in GTA Online where you can get perma ban from just being in a lobby with a cheater and R* wont lift a finger to help you.

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  • Author

 

36 minutes ago, shadowbyte said:

--

I was playing The Division

 

of all the online games that i played this is the first time i got ban. i will just uninstall this game and be done with it. I feel like they just want money which i will tell all my friends not to buy any ubisoft games anymore. I did play gta online it was fun but i got to a point that if i go to a certain part of the map i get error message and i submitted this error but i only get an automated reply which did not help at all so i just quit.

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Its legal, believe it or not. They have in ToS part about you accepting any decision they make about your account. You'd have to read it through to see if there's something about them having to provide proof of breaching from your side or not. If they are required as per ToS to provide evidence, then you should get good reasons and their proof. If they aren't giving that info, you could sue them for breaching contract. But in the end doing that for $60 game is waste of your time and money.

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