Define R4 USB problems

[TeamTactical]

Bought a define R4, installed my system, loving it to bits.

Only problem is...

 

Only one of the USB 2.0 ports works. I tried unplugging the USB cable and putting it in another USB mobo header and strangely, the one working USB 2.0 port stopped working and the other started working.

So only one of my USB ports works (My motherboard doesn't have any USB3.0 headers).

There is only one USB 2.0 header required, and only one cable to plug in, right? Is this a case issue? Or is my motherboard playing tricks on me? What's up with this?

[Guest]

Rma

[Bluejay0]

Contact them. They won't hesitate to send you a new one.

[TeamTactical]

Contact them. They won't hesitate to send you a new one.

Problem is, I don't exactly want them to send me a new one. It took me ages to set up my computer in this case and I'm really not in the mood to take it all out, not have a computer for up to a week or two, and then have to put it all back together again. Reckon this is something I can fix myself?

[Bluejay0]

Problem is, I don't exactly want them to send me a new one. It took me ages to set up my computer in this case and I'm really not in the mood to take it all out, not have a computer for up to a week or two, and then have to put it all back together again. Reckon this is something I can fix myself?

 

It's possible to fix yourself but that's more work than getting a new unit. Go ahead and contact them. I'm sure you won't need to take everything out just to replace a USB header.

[TeamTactical]

It's possible to fix yourself but that's more work than getting a new unit. Go ahead and contact them. I'm sure you won't need to take everything out just to replace a USB header.

I bought it through PCCaseGear in Australia, and last time I bought a case from them I had to send the whole case back, I'm assuming it will be the same this time as well...

I'll ask them if they can just send me a replacement front panel though?

[Mooshi]

Contact them. They won't hesitate to send you a new one.

 

 

Fractal has yet to respond to my ticket on a new PSU that has a noticeable coil wine on some applications (thankfully it's only on login/loading sections on some games and not constantly, but still)..it's been days, actually. That doesn't speak well for customer service.

[TeamTactical]

Fractal has yet to respond to my ticket on a new PSU that has a noticeable coil wine on some applications (thankfully it's only on login/loading sections on some games and not constantly, but still)..it's been days, actually. That doesn't speak well for customer service.

That doesn't sound promising.

 

Luckily I bought mine in Australia through a computer retailer who, under Australian Consumer Law, has to replace the product if it's faulty, so hopefully they'll be faster than Fractal themselves.

[Matsy]

Contact them with your cases serial number + a purchase invoice.

They will send out a replacement IO panel, you don't need to RMA anything.

I already got my Midi R2 a new IO panel since the headphone/mic port are misaligned.  Now I have a extra fan controller I can mod somewhere for extra fan control

[Bluejay0]

Fractal has yet to respond to my ticket on a new PSU that has a noticeable coil wine on some applications (thankfully it's only on login/loading sections on some games and not constantly, but still)..it's been days, actually. That doesn't speak well for customer service.

 

there has been some users of Fractal products who are very pleased with their customer service and RMA department.

 

 

I bought it through PCCaseGear in Australia, and last time I bought a case from them I had to send the whole case back, I'm assuming it will be the same this time as well...

I'll ask them if they can just send me a replacement front panel though?

 

They could send you a front panel or just the USB header. Contact them and ask yourself to see what options you have.

[TeamTactical]

They could send you a front panel or just the USB header. Contact them and ask yourself to see what options you have.

So I may be able to contact Fractal directly instead, eh? I'll give this a shot, worst case scenario is they tell me to contact PCCaseGear instead.

[Mooshi]

there has been some users of Fractal products who are very pleased with their customer service and RMA department.

 

 

 

They could send you a front panel or just the USB header. Contact them and ask yourself to see what options you have.

 

 

Yep, almost a week and not a response.

[Bluejay0]

So I may be able to contact Fractal directly instead, eh? I'll give this a shot, worst case scenario is they tell me to contact PCCaseGear instead.

 

Well with the Australian law by your side, the exchange with PCCG should be fine.

[Bluejay0]

 

Yep, almost a week and not a response.

 

Can't see image current, I'll have a look later. Sorry

[Butterfish]

Fractal has yet to respond to my ticket on a new PSU that has a noticeable coil wine on some applications (thankfully it's only on login/loading sections on some games and not constantly, but still)..it's been days, actually. That doesn't speak well for customer service.

I think they have higher priorities with replacing malfunctioning hardware and DOA's than a bit of coilwhine.

But they will hopefully get back to you eventually. It took me 1-2 day before they responded to my case fans rma. 2 days later i received two brand new case fans. Happy customer ^^

 

Edit: Woaw, it's been a week now i see. Try posting it again?

[Lauen]

Swapped the USB's myself in the Define R4, no problem at all. only thing you need is a philips head screwdriver. I just told Fractal that I broke one of the USB's by accident, and gave them a copy of the recite and the service tag from underneath the case, and they sendt me the entire USB thingy. Popped off the front panel, took out the screws, unplugged it from the motherboard, took it out, and then just reversed the process when putting in the new one.