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Why is my monitor(?) stuck on 30Hz even though the advertised refresh rate is 60Hz

CardinalHunter
By CardinalHunter
in Displays
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Posted

^^^^

Why doesn't my bdm4350 run on 60 Hz? 30Hz is the highest I can go.  (A lil bit brain ded right now don't feel like correct grammaring)

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what's the resolution and your display connection? are you running 3840x2160 on HDMI by any chance?

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Because you are running HDMI 1.4 You have to use HDMI 2.0 or DP for 60hz

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6 minutes ago, Technicolors said:

what cables are you using? 

using a displayport cable

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13 minutes ago, DXMember said:

what's the resolution and your display connection? are you running 3840x2160 on HDMI by any chance?

 

13 minutes ago, Max_Settings said:

Because you are running HDMI 1.4 You have to use HDMI 2.0 or DP for 60hz

running a display port cabl

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2 minutes ago, CardinalHunter said:

 

running a display port cabl

What is your GPU and what resolution?

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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1 minute ago, CardinalHunter said:

 

running a display port cabl

Then you must have one of the earlier ones that are limited to 30hz

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Just now, Max_Settings said:

Then you must have one of the earlier ones that are limited to 30hz

feels bad I don't hink I can return it

 

1 minute ago, Abdul201588 said:

What is your GPU and what resolution?

a 1080 ti strix oc at 4k

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Just now, CardinalHunter said:

feels bad I don't hink I can return it

 

a 1080 ti strix oc at 4k

Sell it then. 30hz is unbearable 

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2 minutes ago, CardinalHunter said:

feels bad I don't hink I can return it

 

a 1080 ti strix oc at 4k

What version DP cable are you using?

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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2 minutes ago, Abdul201588 said:

What version DP cable are you using?

I mean I used the one that came with the monitor

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5 minutes ago, CardinalHunter said:

I mean I used the one that came with the monitor

There are different versions of the cable 

 

Scroll down and take a look. 

 

https://en.wikipedia.org/wiki/DisplayPort

 

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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Try to change the display settings in the Nvidia control panel to YCbCr 4:2:2 or 4:2:0 at 3840x2160 60hz. If it can do 60Hz it may be limited to those setting and not be able to do RBG or 4:4:4. Also many 4k TVs have only specific ports that can handle 4k/60 (on mine there's only 1 HDMI 2.0 port that can do 4k/60 in 4:2:0, the rest are limited to 4k/30), check your manual and make sure you are using the correct port.

 

The manual also says you have to change a setting in the OSM to switch DP1.1 to DP1.2, have you done that? Same thing for HDMI you have to change the setting from 1.4 to 2.0.

Primary PC-

CPU: Intel i7-6800k @ 4.2-4.4Ghz   CPU COOLER: Bequiet Dark Rock Pro 4   MOBO: MSI X99A SLI Plus   RAM: 32GB Corsair Vengeance LPX quad-channel DDR4-2800  GPU: EVGA GTX 1080 SC2 iCX   PSU: Corsair RM1000i   CASE: Corsair 750D Obsidian   SSDs: 500GB Samsung 960 Evo + 256GB Samsung 850 Pro   HDDs: Toshiba 3TB + Seagate 1TB   Monitors: Acer Predator XB271HUC 27" 2560x1440 (165Hz G-Sync)  +  LG 29UM57 29" 2560x1080   OS: Windows 10 Pro

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Other Systems:

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Home HTPC/NAS-

CPU: AMD FX-8320 @ 4.4Ghz  MOBO: Gigabyte 990FXA-UD3   RAM: 16GB dual-channel DDR3-1600  GPU: Gigabyte GTX 760 OC   PSU: Rosewill 750W   CASE: Antec Gaming One   SSD: 120GB PNY CS1311   HDDs: WD Red 3TB + WD 320GB   Monitor: Samsung SyncMaster 2693HM 26" 1920x1200 -or- Steam Link to Vizio M43C1 43" 4K TV  OS: Windows 10 Pro

 

Offsite NAS/VM Server-

CPU: 2x Xeon E5645 (12-core)  Model: Dell PowerEdge T610  RAM: 16GB DDR3-1333  PSUs: 2x 570W  SSDs: 8GB Kingston Boot FD + 32GB Sandisk Cache SSD   HDDs: WD Red 4TB + Seagate 2TB + Seagate 320GB   OS: FreeNAS 11+

 

Laptop-

CPU: Intel i7-3520M   Model: Dell Latitude E6530   RAM: 8GB dual-channel DDR3-1600  GPU: Nvidia NVS 5200M   SSD: 240GB TeamGroup L5   HDD: WD Black 320GB   Monitor: Samsung SyncMaster 2693HM 26" 1920x1200   OS: Windows 10 Pro

Having issues with a Corsair AIO? Possible fix here:

Spoiler

Are you getting weird fan behavior, speed fluctuations, and/or other issues with Link?

Are you running AIDA64, HWinfo, CAM, or HWmonitor? (ASUS suite & other monitoring software often have the same issue.)

Corsair Link has problems with some monitoring software so you may have to change some settings to get them to work smoothly.

-For AIDA64: First make sure you have the newest update installed, then, go to Preferences>Stability and make sure the "Corsair Link sensor support" box is checked and make sure the "Asetek LC sensor support" box is UNchecked.

-For HWinfo: manually disable all monitoring of the AIO sensors/components.

-For others: Disable any monitoring of Corsair AIO sensors.

That should fix the fan issue for some Corsair AIOs (H80i GT/v2, H110i GTX/H115i, H100i GTX and others made by Asetek). The problem is bad coding in Link that fights for AIO control with other programs. You can test if this worked by setting the fan speed in Link to 100%, if it doesn't fluctuate you are set and can change the curve to whatever. If that doesn't work or you're still having other issues then you probably still have a monitoring software interfering with the AIO/Link communications, find what it is and disable it.

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40 minutes ago, Abdul201588 said:

There are different versions of the cable 

 

Scroll down and take a look. 

 

https://en.wikipedia.org/wiki/DisplayPort

 

There are different versions of the DisplayPort video standard, but none of those versions uses a different cable.

 

There is no such thing as a "DisplayPort 1.1" or "DisplayPort 1.2" cable. All versions of DisplayPort use the same cable. See here: https://linustechtips.com/main/topic/729232-guide-to-display-cables-adapters-v2/?output=DP

 

Forum Rules   |   Guide to Display Cables / Adapters

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34 minutes ago, CardinalHunter said:

^^^^

Why doesn't my bdm4350 run on 60 Hz? 30Hz is the highest I can go.  (A lil bit brain ded right now don't feel like correct grammaring)

Check the monitor's onboard menu, many 4K monitors are set to DisplayPort 1.1 mode by default for compatibility and need to be changed to 1.2 to enable 60 Hz.

Forum Rules   |   Guide to Display Cables / Adapters

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3 minutes ago, pyrojoe34 said:

Try to change the display settings in the Nvidia control panel to YCbCr 4:2:2 or 4:2:0 at 3840x2160 60hz. If it can do 60Hz it may be limited to those setting and not be able to do RBG or 4:4:4. Also many 4k TVs have only specific ports that can handle 4k/60 (on mine there's only 1 HDMI 2.0 port that can do 4k/60 in 4:2:0, the rest are limited to 4k/30), check your manual and make sure you are using the correct port.

so in which section would that be?

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Just now, CardinalHunter said:

so in which section would that be?

I just edited the post, you have to change a setting on the TV to get 4k/60. Did you read the manual?

 

Untitled.png.f3441d83abba49aa5aeb7e3d32ef33ac.png

 

 

Primary PC-

CPU: Intel i7-6800k @ 4.2-4.4Ghz   CPU COOLER: Bequiet Dark Rock Pro 4   MOBO: MSI X99A SLI Plus   RAM: 32GB Corsair Vengeance LPX quad-channel DDR4-2800  GPU: EVGA GTX 1080 SC2 iCX   PSU: Corsair RM1000i   CASE: Corsair 750D Obsidian   SSDs: 500GB Samsung 960 Evo + 256GB Samsung 850 Pro   HDDs: Toshiba 3TB + Seagate 1TB   Monitors: Acer Predator XB271HUC 27" 2560x1440 (165Hz G-Sync)  +  LG 29UM57 29" 2560x1080   OS: Windows 10 Pro

Album

Other Systems:

Spoiler

Home HTPC/NAS-

CPU: AMD FX-8320 @ 4.4Ghz  MOBO: Gigabyte 990FXA-UD3   RAM: 16GB dual-channel DDR3-1600  GPU: Gigabyte GTX 760 OC   PSU: Rosewill 750W   CASE: Antec Gaming One   SSD: 120GB PNY CS1311   HDDs: WD Red 3TB + WD 320GB   Monitor: Samsung SyncMaster 2693HM 26" 1920x1200 -or- Steam Link to Vizio M43C1 43" 4K TV  OS: Windows 10 Pro

 

Offsite NAS/VM Server-

CPU: 2x Xeon E5645 (12-core)  Model: Dell PowerEdge T610  RAM: 16GB DDR3-1333  PSUs: 2x 570W  SSDs: 8GB Kingston Boot FD + 32GB Sandisk Cache SSD   HDDs: WD Red 4TB + Seagate 2TB + Seagate 320GB   OS: FreeNAS 11+

 

Laptop-

CPU: Intel i7-3520M   Model: Dell Latitude E6530   RAM: 8GB dual-channel DDR3-1600  GPU: Nvidia NVS 5200M   SSD: 240GB TeamGroup L5   HDD: WD Black 320GB   Monitor: Samsung SyncMaster 2693HM 26" 1920x1200   OS: Windows 10 Pro

Having issues with a Corsair AIO? Possible fix here:

Spoiler

Are you getting weird fan behavior, speed fluctuations, and/or other issues with Link?

Are you running AIDA64, HWinfo, CAM, or HWmonitor? (ASUS suite & other monitoring software often have the same issue.)

Corsair Link has problems with some monitoring software so you may have to change some settings to get them to work smoothly.

-For AIDA64: First make sure you have the newest update installed, then, go to Preferences>Stability and make sure the "Corsair Link sensor support" box is checked and make sure the "Asetek LC sensor support" box is UNchecked.

-For HWinfo: manually disable all monitoring of the AIO sensors/components.

-For others: Disable any monitoring of Corsair AIO sensors.

That should fix the fan issue for some Corsair AIOs (H80i GT/v2, H110i GTX/H115i, H100i GTX and others made by Asetek). The problem is bad coding in Link that fights for AIO control with other programs. You can test if this worked by setting the fan speed in Link to 100%, if it doesn't fluctuate you are set and can change the curve to whatever. If that doesn't work or you're still having other issues then you probably still have a monitoring software interfering with the AIO/Link communications, find what it is and disable it.

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1 minute ago, pyrojoe34 said:

I just edited the post, you have to change a setting on the TV to get 4k/60. Did you read the manual?

 

Untitled.png.f3441d83abba49aa5aeb7e3d32ef33ac.png

 

 

 

3 minutes ago, CardinalHunter said:

so in which section would that be?

lol ty I'm so dumb fixed it 

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30 minutes ago, Glenwing said:

There are different versions of the DisplayPort video standard, and none of those versions uses a different cable.

 

There is no such thing as a "DisplayPort 1.1" or "DisplayPort 1.2" cable. All versions of DisplayPort use the same cable. See here: https://linustechtips.com/main/topic/729232-guide-to-display-cables-adapters-v2/?output=DP

 

Oh. Fail. xD That's what I meant to say. xD 

CPU: AMD Ryzen 5 5600X | CPU Cooler: Stock AMD Cooler | Motherboard: Asus ROG STRIX B550-F GAMING (WI-FI) | RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4-3000 CL16 | GPU: Nvidia GTX 1060 6GB Zotac Mini | Case: K280 Case | PSU: Cooler Master B600 Power supply | SSD: 1TB  | HDDs: 1x 250GB & 1x 1TB WD Blue | Monitors: 24" Acer S240HLBID + 24" Samsung  | OS: Win 10 Pro

 

Audio: Behringer Q802USB Xenyx 8 Input Mixer |  U-PHORIA UMC204HD | Behringer XM8500 Dynamic Cardioid Vocal Microphone | Sound Blaster Audigy Fx PCI-E card.

 

Home Lab:  Lenovo ThinkCenter M82 ESXi 6.7 | Lenovo M93 Tiny Exchange 2019 | TP-LINK TL-SG1024D 24-Port Gigabit | Cisco ASA 5506 firewall  | Cisco Catalyst 3750 Gigabit Switch | Cisco 2960C-LL | HP MicroServer G8 NAS | Custom built SCCM Server.

 

 

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