DDR4 Ram orientation on 1st and 2nd DIMM slot?

[BLanX24]

Is it normal for my pc to be in this configuration? If I put the ram on the 1st and 3rd (or 2nd and 4th) slot it won't boot. I did a clean install of Windows 10 and updated my bios today and it still didn't fixed it.

The ram I used is a G.Skill Ripjaws V 2400 CL15 2x8gb on a MSI Z170A Gaming M7.

[Zando_]

That's not normal. Can you RMA the mobo? 

[typographie]

Dual-channel mode usually requires RAM modules to be installed in alternating slots. Installing them into 1+2, 2+3, or 3+4 is probably going to force it into single-channel or Flex mode. The fact that it's not booting like that suggests that the board or the RAM kit are having trouble running in dual-channel, and that shouldn't be the case.

 

I'd first try resetting your BIOS, and maybe the CMOS as well. If those don't work, then you may want to look into an RMA.

[BLanX24]

7 minutes ago, Zando Bob said:

That's not normal. Can you RMA the mobo? 

I will check if I can. I'll ask MSI too regarding this.

[BLanX24]

6 minutes ago, typographie said:

Dual-channel mode usually requires RAM modules to be installed in alternating slots. Installing them into 1+2, 2+3, or 3+4 is probably going to force it into single-channel or Flex mode. The fact that it's not booting like that suggests that the board or the RAM kit are having trouble running in dual-channel, and that shouldn't be the case.

 

I'd first try resetting your BIOS, and maybe the CMOS as well. If those don't work, then you may want to look into an RMA.

I tried resetting the BIOS and clearing CMOS, still no luck.

[TheRandomness]

-Thread moved to CPUs, Motherboards, and Memory.

 

I know this'll sound strange, but have you tried loosening the cooler's screws just a little?

[BLanX24]

14 minutes ago, TheRandomness said:

-Thread moved to CPUs, Motherboards, and Memory.

 

I know this'll sound strange, but have you tried loosening the cooler's screws just a little?

I'll disassemble today and apply a new layer of thermal paste, I'll check if it works.

[TheRandomness]

1 hour ago, BLanX24 said:

I'll disassemble today and apply a new layer of thermal paste, I'll check if it works.

No, I literally mean just loosen the screws. It can help with RAM issues due to the pressure on the traces of the motherboard.

[BLanX24]

11 hours ago, TheRandomness said:

No, I literally mean just loosen the screws. It can help with RAM issues due to the pressure on the traces of the motherboard.

Tried it and still no luck.