Invisible mouse cursos

[zindan]

Hello, so when I turned on my computer today I noticed that the mouse was invisible. It works in the bios but not in windows I have no idea why. I am using chrome remote to use my computer, I have tried to uninstall the device in the device manager and I have re  installed it. I tried to find the Elan tab in the additinal options in mouse and touchpad setings but its not there. How do I get my mouse back ? I tried the mouse on a diffrent computer and it worked perfectly fine, I tried a diffrent mouse on this pc and it didn't work.

 

[Elerek]

well the hardware you are using for your mouse will have 0 impact on it's visibility in the operating system. Something is wrong with Windows. Do you have a backup you can roll back to?

[BeastGaming231]

What windows OS are you using, 7,8,81.,10,Vista,XP?

[zindan]

1 minute ago, Elerek said:

well the hardware you are using for your mouse will have 0 impact on it's visibility in the operating system. Something is wrong with Windows. Do you have a backup you can roll back to?

Windows 10, I don't think I have a rollback, I'm not sure.

 

[zindan]

1 minute ago, BeastGaming231 said:

What windows OS are you using, 7,8,81.,10,Vista,XP?

 

1 minute ago, BeastGaming231 said:

What windows OS are you using, 7,8,81.,10,Vista,XP?

windows 10

 

[BeastGaming231]

Hit function and f8 and make sure extend isn't on,

or

Hit windows, type in control center, hit enter, tab to mouse settings, hit enter, tab to cursors, and tab to what you need to fix.

[zindan]

2 hours ago, BeastGaming231 said:

Hit function and f8 and make sure extend isn't on,

or

Hit windows, type in control center, hit enter, tab to mouse settings, hit enter, tab to cursors, and tab to what you need to fix.

didn't work

[BeastGaming231]

1 minute ago, zindan said:

didn't work

sorry

[zindan]

Hello, so when I turned on my computer today I noticed that the mouse was invisible. It works in the bios but not in windows I have no idea why. I am using chrome remote to use my computer.

WINDOWS 10 pro 64 bit. I am using a chrome remote control from smartphone app on my pc/phone to use the cursor and it works. 

AND I am using my pc through teamviewer with another pc. Works fine.

I do not have a laptop, I have a custom built pc with i5 cpu and gtx 1060 gpu
 

THINGS I HAVE TRIED
* Updating and reinstalling the driver in the device manager
* Plugging in a diffrent mouse
*The mouse works perfectly on a diffrent computer
* Mouse options -> Additional mouse options -> (Most guides says that there is a Elan tab where you can enable the device) This tab does not exist on my computer.
*Booted in to safe mode - this didn't enable the mouse.

Please is there anyone who can help me?

[samcool55]

Are you maybe using an AMD graphics card with relatively new drivers?

[Technomancer__]

When powering, do not swipe the wallpaper up with a finger. Instead, click it with your mouse or touch pad (either will do). Then use the mouse again by clicking in the password field. (Do not simply begin to type the unlock code. Use the mouse first!).
Windows will launch into the desktop with a visible cursor.

[zindan]

3 minutes ago, samcool55 said:

Are you maybe using an AMD graphics card with relatively new drivers?

My gpu is nvidia gtx 1060, Could this be because of the gpu ? I will make sure to update it.

3 minutes ago, Ethocreeper said:

When powering, do not swipe the wallpaper up with a finger. Instead, click it with your mouse or touch pad (either will do). Then use the mouse again by clicking in the password field. (Do not simply begin to type the unlock code. Use the mouse first!).
Windows will launch into the desktop with a visible cursor.

I don't have a laptop mate. Custom built pc.

[mykay]

Have you tried booting into safe mode?

[zindan]

Just now, mykay said:

Have you tried booting into safe mode?

Yes, it didn't work.

[mykay]

And you say you can control the mouse with the chrome remote thingy? I'm thinking the computer might think that is a touch enabled device and disable the cursor. Maybe try disabling that? And see if something happens?

[zindan]

1 minute ago, mykay said:

And you say you can control the mouse with the chrome remote thingy? I'm thinking the computer might think that is a touch enabled device and disable the cursor. Maybe try disabling that? And see if something happens?

Umm okay. I will.

[zindan]

1 minute ago, mykay said:

And you say you can control the mouse with the chrome remote thingy? I'm thinking the computer might think that is a touch enabled device and disable the cursor. Maybe try disabling that? And see if something happens?

I am using my pc on teamviewer without any problem so that cant be it btw.

 

[mykay]

Also a screenshot of where you should find the enable device setting.

[zindan]

4 minutes ago, mykay said:

Also a screenshot of where you should find the enable device setting.

Looks exactly the same for me 

[zindan]

Hello, so when I turned on my computer today I noticed that the mouse was invisible. It works in the bios but not in windows I have no idea why. I am using chrome remote to use my computer.

WINDOWS 10 pro 64 bit. I am using a chrome remote control from smartphone app on my pc/phone to use the cursor and it works. 

AND I am using my pc through teamviewer with another pc. Works fine.

I do not have a laptop, I have a custom built pc with i5 cpu and gtx 1060 gpu
 

THINGS I HAVE TRIED
* Updating and reinstalling the driver in the device manager
* Plugging in a diffrent mouse
*The mouse works perfectly on a diffrent computer
* Mouse options -> Additional mouse options -> (Most guides says that there is a Elan tab where you can enable the device) This tab does not exist on my computer.
*Booted in to safe mode - this didn't enable the mouse.

* CLEAN BOOT

Please is there anyone who can help me?

[zindan]

Hello, so when I turned on my computer today I noticed that the mouse was invisible. It works in the bios but not in windows I have no idea why. I am using chrome remote to use my computer.

WINDOWS 10 pro 64 bit. I am using a chrome remote control from smartphone app on my pc/phone to use the cursor and it works. 

AND I am using my pc through teamviewer with another pc. Works fine.

I do not have a laptop, I have a custom built pc with i5 cpu and gtx 1060 gpu
 

THINGS I HAVE TRIED
* Updating and reinstalling the driver in the device manager
* Plugging in a diffrent mouse
*The mouse works perfectly on a diffrent computer
* Mouse options -> Additional mouse options -> (Most guides says that there is a Elan tab where you can enable the device) This tab does not exist on my computer.
*Booted in to safe mode - this didn't enable the mouse.

Please is there anyone who can help me?

[vaiwalker]

sounds like its getting disabled in the device manager. checked that?

[zindan]

5 minutes ago, vaiwalker said:

sounds like its getting disabled in the device manager. checked that?

Yeah, it says enabled in device manager

[vaiwalker]

are you able to SEE the mouse when youre remoting the pc? 

[zindan]

2 minutes ago, vaiwalker said:

are you able to SEE the mouse when youre remoting the pc? 

Nope, I can only see what happens on screen but no mouse.