New PC won't connect to the internet. I've tried everything

[icewizard64]

Hey guys,

 

So my PC is a custom build with a Broadcom 802.11 network card. I had it at my last house and it connected to the NBN internet fine but now i've moved we have ADSL2 and it won't connect.

I've tried everything. Turned the router off and on, checked that the firewall and antivirus weren't interfering,  command prompt to the clear the dns and reset everything and nothing. There's no reason it shouldn't be working. My laptop connects just fine, it's just my towers that won't.

 

Any ideas?

 

[Master Disaster]

Check your IPV4 Configuration to make sure it doesn't have any manual addresses saved.

 

Failing that take it to a friends house (or even a public hotspot) and test to see if it connects.

[PineyCreek]

Does your DSL connection require a software login application or does it just rely on the login saved in the DSL modem or modem/router?

[icewizard64]

16 minutes ago, Master Disaster said:

Check your IPV4 Configuration to make sure it doesn't have any manual addresses saved.

 

Failing that take it to a friends house (or even a public hotspot) and test to see if it connects.

I just checked and those settings don't have anything saved. I only just moved and it was working fine at my last address. I don't think i changed any settings after i moved

[icewizard64]

4 minutes ago, PineyCreek said:

Does your DSL connection require a software login application or does it just rely on the login saved in the DSL modem or modem/router?

I've never had to use any software to connect. I normally just click on the network i want to join and type the password and it works. I don't know why it's stopped working.

[PineyCreek]

Ah...not a DSL problem then, pure wireless-related or software.  Does it behave if you run an ethernet cable to the router?

[icewizard64]

1 minute ago, PineyCreek said:

Ah...not a DSL problem then, pure wireless-related or software.  Does it behave if you run an ethernet cable to the router?

I haven't tried ethernet yet because i'd have to dismantle two setups to get to the router. I might see if i can do that now though since i've already tried everything else. Would re-installing the operating system help? Last time i did that i only had to re-install the NVIDIA software and win 10 seemed to pick up all the other drivers

[PineyCreek]

I doubt it's the OS.  You might try installing the specific driver for the wireless card from the card manufacturer's site.

 

What's the error message you actually get when you try to connect?

[icewizard64]

6 minutes ago, PineyCreek said:

I doubt it's the OS.  You might try installing the specific driver for the wireless card from the card manufacturer's site.

 

What's the error message you actually get when you try to connect?

On chrome is says err_network_changed. when i tried to connect before it just said can't connect to this network and i seem to have disable my bluetooth adapter playing with settings somehow.

 

running the troubleshooter it says, problem with wireless adapter or access point and a network cable is not properly plugged in or may be broken

[icewizard64]

23 minutes ago, icewizard64 said:

I haven't tried ethernet yet because i'd have to dismantle two setups to get to the router. I might see if i can do that now though since i've already tried everything else. Would re-installing the operating system help? Last time i did that i only had to re-install the NVIDIA software and win 10 seemed to pick up all the other drivers

Just plugged it in via ethernet and it works so it must be the wifi card?

[lukesterboy]

12 hours ago, icewizard64 said:

Just plugged it in via ethernet and it works so it must be the wifi card?

Drivers? Are they up to date or even installed?

[icewizard64]

15 hours ago, lukesterboy said:

Drivers? Are they up to date or even installed?

drivers are all up to date and installed. The pc was working at my last house and i haven't changed anything on it since then

[lukesterboy]

2 minutes ago, icewizard64 said:

drivers are all up to date and installed. The pc was working at my last house and i haven't changed anything on it since then

Can you even get connected to the network and it's just the internet not working? Or you can't even get connected to the network itself?

[icewizard64]

1 minute ago, lukesterboy said:

Can you even get connected to the network and it's just the internet not working? Or you can't even get connected to the network itself?

The network shows up on my list and i can click on it. Sometimes it connects but has no internet and sometimes it says "can't connect to this network"

[lukesterboy]

4 minutes ago, icewizard64 said:

The network shows up on my list and i can click on it. Sometimes it connects but has no internet and sometimes it says "can't connect to this network"

How far are you from the router, do you have a weak signal? (How many bars)

[icewizard64]

Just now, lukesterboy said:

How far are you from the router, do you have a weak signal? (How many bars)

I'm in a two story house and the router's downstairs. The bars change between half and full but i'm using my laptop in the same room upstairs with full bars and no problem.

[lukesterboy]

1 minute ago, icewizard64 said:

I'm in a two story house and the router's downstairs. The bars change between half and full but i'm using my laptop in the same room upstairs with full bars and no problem.

Hmm. So Ethernet works fine, so you must be right in saying it is the wireless card. You've updated drivers (to the latest i assume). Have you tried deleting the saved network and then try reconnecting?

[icewizard64]

Just now, lukesterboy said:

Hmm. So Ethernet works fine, so you must be right in saying it is the wireless card. You've updated drivers (to the latest i assume). Have you tried deleting the saved network and then try reconnecting?

yes, i followed an article that did command prompts to forget the network, reset it, flush dns and all that. I managed to delete my computers ability to detect my blue tooth adapter plugged in the back though so i have to find a way to get that back but otherwise i've really tried everything i can think of.

 

My brother offered a solution in the form of an ethernet adapter kit which i've ordered so hopefully that will work but i still want to know why it stopped working and what the problem is. Thanks for the help by the way, i appreciate it

[lukesterboy]

3 minutes ago, icewizard64 said:

yes, i followed an article that did command prompts to forget the network, reset it, flush dns and all that. I managed to delete my computers ability to detect my blue tooth adapter plugged in the back though so i have to find a way to get that back but otherwise i've really tried everything i can think of.

 

My brother offered a solution in the form of an ethernet adapter kit which i've ordered so hopefully that will work but i still want to know why it stopped working and what the problem is. Thanks for the help by the way, i appreciate it

Oh ok. Props to you for trying all of that already. I'm really confused as well. You mention that you now have ADSL, does this mean the router has changed since your last house? It might just be the router being funny with that wifi network adapter (or vice versa)

[icewizard64]

1 minute ago, lukesterboy said:

Oh ok. Props to you for trying all of that already. I'm really confused as well. You mention that you now have ADSL, does this mean the router has changed since your last house? It might just be the router being funny with that wifi network adapter (or vice versa)

yea, my last house had NBN (Australian edition?) so the phone relied on the internet staying connected and they had to set up a new optus router to connect to that system and the pc worked fine there. The house i'm at now still has the older style ADSL2 so the phone is separate from the router and we're using a belkin one we've had for years. The only other thing i can think of is that i took it in to a computer shop to get something repaired before i tried to connect it here and they would've connected it to their ethernet but i don't think that would make a difference?

[lukesterboy]

29 minutes ago, icewizard64 said:

yea, my last house had NBN (Australian edition?) so the phone relied on the internet staying connected and they had to set up a new optus router to connect to that system and the pc worked fine there. The house i'm at now still has the older style ADSL2 so the phone is separate from the router and we're using a belkin one we've had for years. The only other thing i can think of is that i took it in to a computer shop to get something repaired before i tried to connect it here and they would've connected it to their ethernet but i don't think that would make a difference?

I see. I suppose its possible the computer shop automatically installed updates for you etc, possibly breaking the wifi card.

[icewizard64]

7 minutes ago, lukesterboy said:

I see. I suppose its possible the computer shop automatically installed updates for you etc, possibly breaking the wifi card.

They installed a whole bunch of stuff to try and sort out the problem i had. How would i know if the card is broken and if it is, does that change the approach to fix it or would i need a new card?

[lukesterboy]

49 minutes ago, icewizard64 said:

They installed a whole bunch of stuff to try and sort out the problem i had. How would i know if the card is broken and if it is, does that change the approach to fix it or would i need a new card?

Yeh this could be the problem, you could try rolling back, restore point or something like that. The only way i can think to test if the card is broken is in another pc. Or you could just try another drive with a different copy of windows on if you have one lying around.

[paddy-stone]

You could try disabling the wifi adaptor in network and sharing center, then create a new adaptor and go through the setup, see if that works. If it doesn't, no problem as you can just re-enable the one you disabled.

[paddy-stone]

Can you show us a screen shot by the way of your IPV4 settings?