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Need Help Deciphering What Razer Repair Says They Replaced in My Laptop

Shadowsenses
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Go to solution Solved by PineyCreek,
2 minutes ago, Shadowsenses said:

I sent it in because the left click button on my trackpad wouldn't work and my screen would tear like crazy but it would tear purple.

They probably replaced the top piece where the trackpad is housed then.  Those usually come as one assembled piece when they're spare parts.

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Hello LTT Forums!

 

So, I sent my Razer Blade 2016 in for repair and I got a rather cryptic email back. I have no idea what they replaced, I was wondering if you guys know was a "C cover" and a "LCD assy" is? 

 

Find the email below,

 

Shadowsenses

Hi ---,

 

Greetings from Razer Blade Support, this is an update from our service team.

 

They would like to inform you that repairs has been completed. The C cover and the LCD assy have been replaced. Please also be informed that your laptop has been shipped back to you via ----. You can refer to the link below to track your package. Please allow up to 24 hours for the tracking information to reflect in the website.

 

 

CouriersPlease Tracking number: -----

 

Please get back to me if the issue has been fixed or not. If you have further queries, please do not hesitate to contact us.

 

 

Have a great day ahead!

 

 

Sincerely,

----

Razer - Tier 1

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I would bet "assy" is short for assembly, so they might have just swapped out your entire screen from the hinges up, and that might be a very time efficient way to fix a laptop screen if it has a problem. C Cover, idk what that would be, but if you were more specific about what you've sent the laptop in for, I might have an idea...

MOBO: MSI Krait Gaming X370 | CPU: AMD Ryzen 5 1500X [4GHz @1.43V] | RAM: Kingston HyperX Fury 2x8GB 2133MHz [2933MHz CAS 16]

GPU: ASUS GTX1060 6GB DUAL Series | SSD: HyperX Fury 120GB | HDD: WD Blue 1TB

CASE: Thermaltake Suppressor F51 | PSU: Corsair VS550 | COOLING: Corsair H60 [70°C Max @1400rpm] | DISPLAY: LG 29" Ultra Wide, BenQ 1080p Projector

MOUSE: Trust GXT31 | MOUSE MAT: HyperX Fury | KEYBOARD: Logitech G510s | UNDERWEAR: HyperX

SOUND: Creative Sound Blaster Omni 5.1 | HEADSET: HyperX Core Cloud | SPEAKERS: Behringer MS16, SONY HT-RT3

CPU-Z Validator: DUCKPC

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C cover could be interpret as "C", i.e. cover, has been replaced. It can also mean that cover C , out of multiple cover pieces, is replaced

 

Why did you send it back?

CPU: i7-2600K 4751MHz 1.44V (software) --> 1.47V at the back of the socket Motherboard: Asrock Z77 Extreme4 (BCLK: 103.3MHz) CPU Cooler: Noctua NH-D15 RAM: Adata XPG 2x8GB DDR3 (XMP: 2133MHz 10-11-11-30 CR2, custom: 2203MHz 10-11-10-26 CR1 tRFC:230 tREFI:14000) GPU: Asus GTX 1070 Dual (Super Jetstream vbios, +70(2025-2088MHz)/+400(8.8Gbps)) SSD: Samsung 840 Pro 256GB (main boot drive), Transcend SSD370 128GB PSU: Seasonic X-660 80+ Gold Case: Antec P110 Silent, 5 intakes 1 exhaust Monitor: AOC G2460PF 1080p 144Hz (150Hz max w/ DP, 121Hz max w/ HDMI) TN panel Keyboard: Logitech G610 Orion (Cherry MX Blue) with SteelSeries Apex M260 keycaps Mouse: BenQ Zowie FK1

 

Model: HP Omen 17 17-an110ca CPU: i7-8750H (0.125V core & cache, 50mV SA undervolt) GPU: GTX 1060 6GB Mobile (+80/+450, 1650MHz~1750MHz 0.78V~0.85V) RAM: 8+8GB DDR4-2400 18-17-17-39 2T Storage: HP EX920 1TB PCIe x4 M.2 SSD + Crucial MX500 1TB 2.5" SATA SSD, 128GB Toshiba PCIe x2 M.2 SSD (KBG30ZMV128G) gone cooking externally, 1TB Seagate 7200RPM 2.5" HDD (ST1000LM049-2GH172) left outside Monitor: 1080p 126Hz IPS G-sync

 

Desktop benching:

Cinebench R15 Single thread:168 Multi-thread: 833 

SuperPi (v1.5 from Techpowerup, PI value output) 16K: 0.100s 1M: 8.255s 32M: 7m 45.93s

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I sent it in because the left click button on my trackpad wouldn't work and my screen would tear like crazy but it would tear purple.

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2 minutes ago, Shadowsenses said:

I sent it in because the left click button on my trackpad wouldn't work and my screen would tear like crazy but it would tear purple.

They probably replaced the top piece where the trackpad is housed then.  Those usually come as one assembled piece when they're spare parts.

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With custom laptop builders (think Sager and Xotic PC), they refer to the plastic chassis around the keyboard as the C surface so my guess would be that the C cover is the keyboard assembly.

~~~SnapDragon~~~

| CPU: AMD Ryzen 7 3700X @ PBO & -0.06v offset | CPU Cooler: Scythe Ninja 5 |RAM: 32GB G.Skill Flare X 3200MHz @ 3600MHz 1.45V| Mobo: Gigabyte X570 Aorus Elite  | Storage: Crucial MX300 500GB + Western Digital Blue M.2 250GB + Seagate Barracuda 2TB + Western Digital 1TB Blue | Graphics Card: Asus ROG Strix RTX 2070 Super Advanced 8G | Case: Cooler Master HAF X | PSU: Superflower Leadex Silver 650W |

 

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1 minute ago, Geralt said:

With custom laptop builders (think Sager and Xotic PC), they refer to the plastic chassis around the keyboard as the C surface so my guess would be that the C cover is the keyboard assembly.

Ah right. That would make sense, do you think it would have to be replaced to repair the trackpad?

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Just now, Shadowsenses said:

Ah right. That would make sense, do you think it would have to be replaced to repair the trackpad?

Probably not. But they probably just want to finish the repair quickly and get it over with so they just replaced the whole C assembly.

~~~SnapDragon~~~

| CPU: AMD Ryzen 7 3700X @ PBO & -0.06v offset | CPU Cooler: Scythe Ninja 5 |RAM: 32GB G.Skill Flare X 3200MHz @ 3600MHz 1.45V| Mobo: Gigabyte X570 Aorus Elite  | Storage: Crucial MX300 500GB + Western Digital Blue M.2 250GB + Seagate Barracuda 2TB + Western Digital 1TB Blue | Graphics Card: Asus ROG Strix RTX 2070 Super Advanced 8G | Case: Cooler Master HAF X | PSU: Superflower Leadex Silver 650W |

 

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