Motherboard Memory Confusion

[Mike Soda]

I've decided on the MSI B350M Gaming Pro Motherboard for the R5 1500X & G.Skill Flare X DDR4 2x8GB F4-3200C14D-16GFX I want to buy. However, upon visiting MSI's support page to verify that the memory "designed for AMD" is compatible with that board I'm left baffled. On the first main page it says "Supports DDR4-3200+(OC) Memory", yet in the support section it has a note stating "DDR4 2400 MHz and higher memory module will only run at maximum of DDR4 2400Mhz due to AMD® chipset limitation when using 7 th Gen A series CPU". In addition to this it also claims that my specific kit's model number isn't supported, although very close matches are found I'm not sure if that's good enough.

 

1: Should I just call MSI & try to get a hold of some tech support to ask if that specific kit is supported?

2: Would that be a waste of time & is it safe to assume that if it's not supported, it will be in the very near future?

 

Main Motherboard Page: https://www.msi.com/Motherboard/B350M-GAMING-PRO.html#productFeature-section

 

Motherboard's Memory Support Page: https://www.msi.com/Motherboard/support/B350M-GAMING-PRO.html#support-mem

[ARikozuM]

I would call. Ryzen had an issue at the start where RAM would only run at a slower speed thanks to an error in the chipset or BIOS (I can't recall which). 

[airdeano]

since they are the 'amd supported' kit, being samsung b-die still doesn't make it supported via the motherboard.

submit a support ticket with msi to see if they will have a UEFI update soon support those DIMMS.

asus and asrock already have support for them.

[Mike Soda]

2 hours ago, ARikozuM said:

I would call. Ryzen had an issue at the start where RAM would only run at a slower speed thanks to an error in the chipset or BIOS (I can't recall which). 

 

1 hour ago, airdeano said:

since they are the 'amd supported' kit, being samsung b-die still doesn't make it supported via the motherboard.

submit a support ticket with msi to see if they will have a UEFI update soon support those DIMMS.

asus and asrock already have support for them.

Thank you both I'll call tomorrow, hopefully just because it's not one of their top of the line boards won't mean that it get's left behind.

[Mike Soda]

18 hours ago, ARikozuM said:

I would call. Ryzen had an issue at the start where RAM would only run at a slower speed thanks to an error in the chipset or BIOS (I can't recall which). 

 

18 hours ago, airdeano said:

since they are the 'amd supported' kit, being samsung b-die still doesn't make it supported via the motherboard.

submit a support ticket with msi to see if they will have a UEFI update soon support those DIMMS.

asus and asrock already have support for them.

Well according to the technical support rep I talked to, the motherboard should run any of the listed supported RAM @ 3200Mhz. Although it doesn't currently support the Flare X model number I first listed. He said they're working on getting it to for that & other models but couldn't give me an exact date. So I guess I'll just go with 2x8 G.Skill Ripjaws V F4-3200C14D-16GVK for now unless by the time I'm ready to buy in 2 weeks the Flare X is then supported.