My PC is stuck at this screen

[SirScrubLord]

Ok so I bought this PC off of amazon and it came to my house on Wednesday. It started not to work on firday when it got stuck at this screen. So if anyone knows how I can fix this can u please tell me by either replaying to this or emailing me at joelreindersj@gmail.com

[Treedubz]

Is that a microsoft logo or just a white cube?

[Sors]

Looks like the Win 10 start up logo.

[SirScrubLord]

1 minute ago, Treedubz said:

Is that a microsoft logo or just a white cube?

a Microsoft logo and somethings underneath it it will say preparing automatic repair. But it never repairs.

[suchamoneypit]

1 minute ago, SirScrubLord said:

a Microsoft logo and somethings underneath it it will say preparing automatic repair. But it never repairs.

how long are you waiting?

[SirScrubLord]

2 minutes ago, Sors said:

Looks like the Win 10 start up logo.

It is

[SirScrubLord]

1 minute ago, suchamoneypit said:

how long are you waiting?

I waited about 8-9 hours 

 

[manikyath]

if thats a second hand pc, someone just sold you a pc with either a bad hard drive/ssd, or they did something more sinister. (like baking a GPU to make it work again)

[BingoFishy]

Corrupt windows install probably. Try reinstalling or contacting iBuyPower or CyberPowerPC or whatever.

[SirScrubLord]

1 minute ago, BingoFishy said:

Corrupt windows install probably. Try reinstalling or contacting iBuyPower or CyberPowerPC or whatever.

Is there a way that I could factory reset the pc externally?

 

[BingoFishy]

2 minutes ago, SirScrubLord said:

Is there a way that I could factory reset the pc externally?

 

You can format the drive with another computer and a sata usb adapter

[EunSoo]

Contact the company you bought it from and get some new windows installation media from them, get a replacement PC. I wouldn't mess with it too much because you might be better off using your warranty or their customer service since you might void the warranty even though you might need it

[SirScrubLord]

1 minute ago, BingoFishy said:

You can format the drive with another computer and a sata usb adapter

ok thanks I will try that then

 

[BingoFishy]

3 minutes ago, SirScrubLord said:

ok thanks I will try that then

 

To install windows onto the new drive, just find the key (should be somewhere on the computer) and put it into the microsoft website where you can download it.

[Guest]

Unplugging the monitor will get rid of that screen...

 

Could also be that a piece of hardware is trying to load, while the hardware is broken. (had a scimilar thing with windows XP, and a crisped onboard sound card on my current pc)