Problem found?

firestronk · March 22, 2016

Lately I have been having a problem where something causes my pc tower to stay on after shutdown. I was going through my event logs and found this -

The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Sometimes I am able to shut down my pc all the way. The times when I had to flip the power switch on my pc to turn it off as the tower stayed on; the error above, I found almost always right before a bad shutdown. I am wondering if this is the program that is stopping my pc from shutting down completely. Anyone have any ideas?

Murasaki · March 22, 2016

8 minutes ago, PhoenixArising said:

Lately I have been having a problem where something causes my pc tower to stay on after shutdown. I was going through my event logs and found this -

The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Sometimes I am able to shut down my pc all the way. The times when I had to flip the power switch on my pc to turn it off as the tower stayed on; the error above, I found almost always right before a bad shutdown. I am wondering if this is the program that is stopping my pc from shutting down completely. Anyone have any ideas?

I think this service is related to OneDrive, if you are not using it, disable it.

firestronk · March 22, 2016

I searched for it but was unable to find it.

Murasaki · March 22, 2016

Just now, PhoenixArising said:

I searched for it but was unable to find it.

https://techjourney.net/disable-or-uninstall-onedrive-completely-in-windows-10/

firestronk · March 22, 2016

17 minutes ago, ModuleLFS said:

https://techjourney.net/disable-or-uninstall-onedrive-completely-in-windows-10/

Thanks

firestronk · March 23, 2016

It did not fix the problem sadly enough. Could it be that there is an extra power supply cable hanging around as I only needed another 2 pin for the graphics and the only cable that I could find was a 6+2 pin cable

Murasaki · March 23, 2016

1 minute ago, PhoenixArising said:

It did not fix the problem sadly enough. Could it be that there is an extra power supply cable hanging around as I only needed another 2 pin for the graphics and the only cable that I could find was a 6+2 pin cable

Highly doubt its even hardware related..

firestronk · March 23, 2016

12 minutes ago, ModuleLFS said:

Highly doubt its even hardware related..

Sometime ago I got a Driver_power_state_failure bsod if that means anything

Murasaki · March 23, 2016

8 minutes ago, PhoenixArising said:

Sometime ago I got a Drive_power_state_failure bsod if that means anything

that makes things more confusing to be honest..

firestronk · March 23, 2016

4 minutes ago, ModuleLFS said:

that makes things more confusing to be honest..

What do you mean?

Murasaki · March 23, 2016

Just now, PhoenixArising said:

What do you mean?

that bsod can occur from faulty drivers to BIOS problems.

firestronk · March 23, 2016

1 minute ago, ModuleLFS said:

that bsod can occur from faulty drivers to BIOS problems.

There was a new bios update for my motherboard. I downloaded it, but do not know how to install it.

firestronk · March 23, 2016

15 minutes ago, ModuleLFS said:

that bsod can occur from faulty drivers to BIOS problems.

Just checked my drivers in safe mode and there was a yellow triangle next to system firmware and my monitor.

Murasaki · March 23, 2016

31 minutes ago, PhoenixArising said:

Just checked my drivers in safe mode and there was a yellow triangle next to system firmware and my monitor.

So at the end it might be actually the BIOS?

firestronk · March 23, 2016

47 minutes ago, ModuleLFS said:

So at the end it might be actually the BIOS?

Could it?

Murasaki · March 24, 2016

17 hours ago, PhoenixArising said:

Could it?

Only way to find out is to update your BIOS. Usually done via flashing with USB. I suggest you look up on how to do it as if something goes wrong your mobo can be rendered useless.

firestronk · March 26, 2016

On 3/24/2016 at 11:08 AM, ModuleLFS said:

Only way to find out is to update your BIOS. Usually done via flashing with USB. I suggest you look up on how to do it as if something goes wrong your mobo can be rendered useless.

Tried that... No luck... PC tower still hangs after shutdown

firestronk · March 28, 2016

@ModuleLFS

Still getting that sync host error and this error has also started showing up during shutdown - The server CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca did not register with DCOM within the required timeout.

Murasaki · March 29, 2016

19 hours ago, PhoenixArising said:

@ModuleLFS

Still getting that sync host error and this error has also started showing up during shutdown - The server CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca did not register with DCOM within the required timeout.

I'd like to actually see the detailed event viewer entries on those.

firestronk · March 29, 2016

41 minutes ago, ModuleLFS said:

I'd like to actually see the detailed event viewer entries on those.

How do I get the detailed events?

Murasaki · March 29, 2016

6 minutes ago, PhoenixArising said:

How do I get the detailed events?

firestronk · March 29, 2016

@ModuleLFS

Log Name: System
Source: Service Control Manager
Date: 3/27/2016 9:01:46 PM
Event ID: 7031
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: DESKTOP-
Description:
The Sync Host_Session1 service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7031</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-03-28T01:01:46.956467100Z" />
<EventRecordID>10379</EventRecordID>
<Correlation />
<Execution ProcessID="720" ThreadID="6728" />
<Channel>System</Channel>
<Computer>DESKTOP-33S5UVJ</Computer>
<Security />
</System>
<EventData>
<Data Name="param1">Sync Host_Session1</Data>
<Data Name="param2">1</Data>
<Data Name="param3">10000</Data>
<Data Name="param4">1</Data>
<Data Name="param5">Restart the service</Data>
<Binary>4F006E006500530079006E0063005300760063005F00530065007300730069006F006E0031000000</Binary>
</EventData>
</Event>

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 3/27/2016 9:01:50 PM
Event ID: 10010
Task Category: None
Level: Error
Keywords: Classic
User: DESKTOP
Computer: DESKTOP
Description:
The server CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca did not register with DCOM within the required timeout.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10010</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2016-03-28T01:01:50.915151400Z" />
<EventRecordID>10380</EventRecordID>
<Correlation />
<Execution ProcessID="940" ThreadID="1780" />
<Channel>System</Channel>
<Computer>DESKTOP-33S5UVJ</Computer>
<Security UserID="S-1-5-21-557467918-1737020828-2909610138-1001" />
</System>
<EventData>
<Data Name="param1">CortanaUI.AppXd4tad4d57t4wtdbnnmb8v2xtzym8c1n8.mca</Data>
</EventData>
</Event>

Murasaki · March 30, 2016

@PhoenixArising I did some research and turns out these Session services belong to the Store app.

Do you use it? I can't think of any other method except attempting to disable these services through command prompt.

As for Cortana, ignore that one, I get it too.

firestronk · March 30, 2016

I have never used the store app and do not plan on using it anytime soon. How can I disable it through the command prompt?

Murasaki · March 30, 2016

1 hour ago, PhoenixArising said:

I have never used the store app and do not plan on using it anytime soon. How can I disable it through the command prompt?

sc config "OneSyncSvc_Session1" start= disabled 
sc stop "OneSyncSvc_Session1"

Also make sure your command prompt is elevated (administrator) else it will just yell with access denied.

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