Issue with Office 2013 Installer

[Adamz946]

Hi there,

 

Got a strange issue i'm struggling to resolve on a laptop running Office Professional Plus 2013.

 

It currently has most office programs installed and I wanted to add Lync onto the laptop, when going into "Change" on the installer, it shows Lync as Installed - But it's not?

 

When I go through the install/repair/uninstall process on the installer, it gets stuck on "Configuring Microsoft Office Professional Plus 2013", "Repairing Microsoft Office Professional Plus 2013" and "Uninstalling Microsoft Office Professional Plus 2013" Respectively and does not make ANY progress.

 

The progress bar stays blank and there is no activity from the installer or signs of it progressing and I have to kill it with task manager.

 

My question is, how do I "fix" the installer? So I can properly re-install/repair Office so I can add Lync to the installed products. Thanks!

[Enderman]

7 minutes ago, Adamz946 said:

The progress bar stays blank and there is no activity from the installer or signs of it progressing and I have to kill it with task manager.

how long have you waited

[Adamz946]

Around 30 minutes today, tried it at the weekend and left it for a few hours.

 

Only took around 5 minutes to install when I got the laptop originally.

[obsidian1200]

There's an office 2013 fix it tool from microsoft, it'll completely remove Office and you can try to reinstall it from scratch after that. Once you run the tool, there's no way to undo it aside from using a restore point, so make sure you can reinstall office from scratch before you attempt to remove it.

 

Link: https://support.office.com/en-us/article/Uninstall-Office-2013-Office-2016-or-Office-365-from-a-PC-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8?ui=en-US&rs=en-US&ad=US

 

If that doesn't work, there may be something else wrong on your computer, possible malware or operating system corruption.

[Adamz946]

Thanks!

 

I got as far as trying the uninstaller tool that you linked, but before trying the "lengthy" manual uninstall steps, I decided to try the "reset my pc" option in windows 10 restore options. Both the keep my files and erase and restore to defaults failed and when booting back into windows, everything was "acting up".

 

Luckily I still had the recovery partition on the laptop and one I created on an external hard drive (thankfully not deleted) so managed to restore to that as I had no restore points.

 

Then uninstalled office, and re-installed with the software I needed and now working fine, after many windows updates etc....