Newegg item replacement experience?

[Kobathor]

I recently bought an AMD Radeon R7 240GB SSD (by OCZ) from Newegg for $70 on sale.

 

When I received the drive, it was defective. The drive could not be written to and it was not recognized in the Windows Disk Format Tool.

 

I'm filing for a replacement, but I'd like to ask- do any of you guys have experience with Newegg's RMA process? It's ludicrous that I have to file an RMA in the first place, this is a distributor after all, not a manufacturer. How long does it take? Will I have any issues?
 

Thanks for reading. I just needed to know because I JUST BOUGHT A NEW SSD AND YOU WOULD THINK IT WOULD WORK SINCE THE FAIL RATE IS LESS THAN 4% BUT NOOOOO, IT'S DEFECTIVE. AND NOW I HAVE TO WAIT FREAKING WEEKS FOR MY COMPUTER TO BOOT FASTER BECAUSE NEWEGG SUCKS. Why can't they be like Amazon that just ships you a new item when you tell them yours is broken?

 

Screw Newegg.

[AresKrieger]

This is why I pick amazon if the price is less than 5 bucks different for most things, amazon sends UPS to pick up the defective one up often and doesn't dick around for weeks

 

 

[desertcomputer]

What a AMD Radeon SSD??>???

[Br3tt96]

I had to get a replacement 4790k from Newegg. I sent the item back, and less than a week later I had a brand new one. 

[AresKrieger]

What a AMD Radeon SSD??>???

Yeah apparently those are a thing, I'd rather get samsungs 850 evo which is around the same price when on sale but to each their own.

[LabRat]

are the sata ports enabled in the BIOS?

does another machine recognize it?

did you try a hot swap and reboot?  ( old drive as boot drive and at desktop )

[Kobathor]

are the sata ports enabled in the BIOS?

does another machine recognize it?

did you try a hot swap and reboot?  ( old drive as boot drive and at desktop )

No machines recognize it, all SATA ports are enabled in BIOS (hotswap enabled).

 

 

This is why I pick amazon if the price is less than 5 bucks different for most things, amazon sends UPS to pick up the defective one up often and doesn't dick around for weeks

 

 

Yeah, I do the same. Though, the sale was for 40% off so I jumped on it. Those don't happen on Amazon. Also, I watched that video when it came out, I was kinda disappointed.

 

I should have just bought it at Frys, they price match sales. Sucks that I didn't. I'M DUMB!

[LabRat]

hot swap......... plug the ssd in when you are at the desktop. then do a restart. see if windows recognizes the drive ( might take a good minute ) if it does, reformat the ssd where it sits. and then try to use it as your boot drive ( install opsys on it ) ( ahci enabled ) (unplug any other drives )

[Kobathor]

hot swap......... plug the ssd in when you are at the desktop. then do a restart. see if windows recognizes the drive ( might take a good minute ) if it does, reformat the ssd where it sits. and then try to use it as your boot drive ( install opsys on it ) ( ahci enabled ) (unplug any other drives )

Did that, and Windows never recognized the drive as usable. 

[LabRat]

Did that, and Windows never recognized the drive as usable. 

was this in a W7 machine? an ssd will not be recognozed in an XP machine until it's formatted.

[Kobathor]

was this in a W7 machine? an ssd will not be recognozed in an XP machine until it's formatted.

Windows 10.

[LabRat]

without being able to do anything with it myself, and probably never going to W10 to see if anything changed, I would say to ship it back. As far where purchased or what brand, or what price...... just luck of the draw getting a presumably bad one. I have yet to get a bad ssd from anywhere. And I do most of my shopping at the egg. I got a new one about a month ago....gskill 240 for abouit the same price............ I wonder ( and I think ) that the "ocz" drive you have was made prior to the Toshiba buyout. If we remember history a little bit......... ocz had the worst drives on the market.

[NumLock21]

Shouldn't be that much of a hassle, just go to your history and do a rma on the defective item. They should send your a mailing label where, you'll pack it up and send it back. Once they got it, they will send you the replacment. I did a chat with them saying the item I got was defective, so they send in a prepaid label. Not sure if, they will also send in a prepaid label, if you do the automated process. Took about a week or 2, for me to send back the defective item, them to process rma, and send replacement item back.