Front panel audio jack is messed up

[theloveablemoose]

So recently i have been having problems with my front panel audio whereby i have to wiggle the audio jack around and put it in a position where it is not fully in other wise only the left channel has sound (oh by the way i have an Antec 302) Antec do supply replacement parts from their website but seem to not have any for my case so what i'm asking is can i fix it and how, what might have caused this and is their any replacements that i might be able to source i've tried the front panel audio jack with multiple earphones but still the same result, i have also tried the rear io audio ports which work fine so i have isolated it to the audio port i have resaeted the front panel audio connector multiple times for it to yield the same result so please help.

[mgsstar]

I would try contacting Antec to see if they can offer you the replacement part.

[theloveablemoose]

Should i just email them telling them the problem and see if they will send me a replacement for free or how much it will cost?

[whatthe_fuzz]

I also have an antec case and I have the EXACT same problem. I just dont use the front audio connector. antec support is really good so you could give them a call. I'd like to hear what they have to say. goodluck dude! :D

[Godlygamer23]

When did you buy this case?

[mgsstar]

Should i just email them telling them the problem and see if they will send me a replacement for free or how much it will cost?

I would contact them through here: http://www.antec.com/index.php?page=support_online

Yea you should tell them the problem and maybe take a few pictures of it to see if they can offer you a replacement. If it is out of warranty, you may have to pay for the replacement.

[theloveablemoose]

last year around november 

[theloveablemoose]

erm can anyone tell me why uk is greyed out probably should of stated that earlier sorry

[theloveablemoose]

just emailed them reply will most likely come tomorrow or on monday will be sure to post updates when i can thanks for the help.

[colonel_mortis]

In our family computer we had a similar issue. I opened it up and took the PCB with the ports out then there's just a piece of metal visible from the outside which connects to the middle section on the jack. Just push it down with a paper clip or something (or your fingers but it's a bit awkward from what I remember) and you should be done. (I know I've done a really bad job of explaining this. it's midnight and I'm not thinking straight).

[theloveablemoose]

So i got a reply from Antec support this is the message that they sent me:

Thank you for contacting Antec. With regard to your support ticket, can you please follow the instructions below.

Please follow these procedures to get your part/s replaced:

1) Send an e-mail to europe.rma@antec.com
2) Make sure to include a copy of your original proof of purchase(must include in the e-mail).
3) Include your phone number, complete shipping address(including country), description of the part/s(including case model) and also a picture to determine exactly which part to send you.
4) On the Subject line, please include 'Spare Part', name and TicketID:#

(Example: Spare Part - Your Name - TicketID:XXXX)

If you have any other question please contact us again. This ticket will be closed.

Regards,
Antec Support Team

 

From what i can tell they are basically saying they will send me a replacement front panel assembly but i have a problem they want a proof of purchase but i purchased it on my sisters account using her debit/credit card details and it has her name on the invoice will this cause a problem or will it be okay if i just send the invoice as is it does have the same address as i have submitted with my support ticket but the name is different.

[mgsstar]

So i got a reply from Antec support this is the message that they sent me:

Thank you for contacting Antec. With regard to your support ticket, can you please follow the instructions below.

Please follow these procedures to get your part/s replaced:

1) Send an e-mail to europe.rma@antec.com

2) Make sure to include a copy of your original proof of purchase(must include in the e-mail).

3) Include your phone number, complete shipping address(including country), description of the part/s(including case model) and also a picture to determine exactly which part to send you.

4) On the Subject line, please include 'Spare Part', name and TicketID:#

(Example: Spare Part - Your Name - TicketID:XXXX)

If you have any other question please contact us again. This ticket will be closed.

Regards,

Antec Support Team

 

From what i can tell they are basically saying they will send me a replacement front panel assembly but i have a problem they want a proof of purchase but i purchased it on my sisters account using her debit/credit card details and it has her name on the invoice will this cause a problem or will it be okay if i just send the invoice as is it does have the same address as i have submitted with my support ticket but the name is different.

I think they just want the proof of purchase so they can see if the warranty is expired and that you just bought it. As long as you have the same address and your case in under warranty it will be fine imo.

[theloveablemoose]

ok thanks