Help Please !

[LiamApex]

so i opened this mp4 file and turns out it was a virus it closes my programs and causes havok how do i remove i cannot get into appdata task manager or install programs 

[Prikk]

Go into Safe mode.

[jayctech]

Safe mode and then do whatever you need for cleanup.

[Lolzious]

Boot in safe mode, un-install, delete it from program files, run CCleaner, get Avast.

[Sauron]

so i opened this mp4 file and turns out it was a virus it closes my programs and causes havok how do i remove i cannot get into appdata task manager or install programs 

 

calm down. mp4 files cannot be opened as executables unless you specify they should. Therefore they cannot contain a virus. What file was it, and what happened exactly when you opened it (I assume you simply double clicked am I right?)?

 

Whatever the case may be, there's a universal solution: http://www.linuxmint.com/download.php

[LiamApex]

calm down. mp4 files cannot be opened as executables unless you specify they should. Therefore they cannot contain a virus. What file was it, and what happened exactly when you opened it (I assume you simply double clicked am I right?)?

 

Whatever the case may be, there's a universal solution: http://www.linuxmint.com/download.php

i opened it and it came like a mini comand prompt in the top corner 

[LiamApex]

how do i boot to safe mode

[SuperPug]

Dat torrented porn doe

[LiamApex]

Dat torrented porn doe

it wasnt 

[Sauron]

i opened it and it came like a mini comand prompt in the top corner 

 

What is your default media player? Was the extension of the file .mp4 or were you just TOLD it was an mp4?

[LiamApex]

What is your default media player? Was the extension of the file .mp4 or were you just TOLD it was an mp4?

i dont know i deleted it 

[Sauron]

i dont know i deleted it 

 

what do you mean you don't know? where did that file come from? did it just appear on your hard drive? why did you open an unknown file?

 

either way try installing malwarebytes and running a full scan.

[LiamApex]

what do you mean you don't know? where did that file come from? did it just appear on your hard drive? why did you open an unknown file?

 

either way try installing malwarebytes and running a full scan.

i was downloading a file that my friend sent me a video clip of sort and thats what it was

[Sauron]

i was downloading a file that my friend sent me a video clip of sort and thats what it was

 

Ask your friend where he got that file, and if it had any weird effect on his pc. Was this by mail?

 

(dumb question, but did you try a reboot?)

[LiamApex]

Ask your friend where he got that file, and if it had any weird effect on his pc. Was this by mail?

 

(dumb question, but did you try a reboot?)

tried all of that he has the same thing what do i do ??

[Sauron]

tried all of that he has the same thing what do i do ??

 

Do you have any important file that you don't want to loose?

[SImoHayha]

tried all of that he has the same thing what do i do ??

download malware bytes and go into safe mode

[LiamApex]

it is still active in safe mode still cannot do anything