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All USB Devices Disconnecting/Shutting Off

Lazmarr

Ok, this has been going on for a while now, but ALL of my USB devices disconnect/shut off when I have high internet usage; I am certain it's the high internet usage that is causing it as it occurs when I'm downloading or uploading large files and when I try to use Steam in home streaming. Although it might be something else.

I am using Windows 8.1 update 1 and the rest of my specs are in my sig.

I would appreciate some assistance in resolving this issue.

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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Ok, this has been going on for a while now, but ALL of my USB devices disconnect/shut off when I have high internet usage; I am certain it's the high internet usage that is causing it as it occurs when I'm downloading or uploading large files and when I try to use Steam in home streaming. Although it might be something else.

I am using Windows 8.1 update 1 and the rest of my specs are in my sig.

I would appreciate some assistance in resolving this issue.

 

Weird. Not sure what to suggest. This may be helpful -> http://www.tomshardware.co.uk/answers/id-1885037/windows-usb-devices-disconnect-reconnect-power-saving.html

"Have you tried turning it off and on again?"


 


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Going to try the method suggested in the answer, will let you know if it fixes it

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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Nope that didn't work :/

I have all my drivers updated and everything :(

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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Nope that didn't work :/

I have all my drivers updated and everything :(

 

Not sure then. Sorry. I'm sure you will get loads of replies from people that may know a solution that works. :D

"Have you tried turning it off and on again?"


 


Code of Conduct ■ Suggestions ■ Report a Bug ■ FAQ with Windspeed36 ■ Useful Links ■ Memes

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Do you still have the problem, when setting bios to default settings?

Also check your windows event log for entries caused by this problem.

~ ThxAndBye

"You should remove any cats from the vicinity, because cats will cause all kinds of problems doing CPU installation." -Linus

delid i7-3770k @ 4.2Ghz @ 1.265V | EVGA z77 FTW | GTX 680 2way-SLI | 16GB Corsair Dominator Platinum @ 1866MHz | 240GB SSD RAID 0 | Full Custom Water Loop with two 360mm radiators  -> live temps <-

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Do you still have the problem, when setting bios to default settings?

Also check your windows event log for entries caused by this problem.

How do I check windows event log?

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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Do you still have the problem, when setting bios to default settings?

Also check your windows event log for entries caused by this problem.

This is what it shows in event viewer...

 

lQlQZKD.png

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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That, is a weird one. Try using slightly older drivers for the network adapter?

Cartman - AMD Phenom II x6 1055T 3.1Ghz - 10GB Ram (Mwahahah) - 256GB Crucial MX100 Boot - 2TB WD Red - Gainward GTX 770 - Zalman Insanely Loud CNPS14X - Corsair 230T Orange

Stan - Intel Pentium G3320 - 8GB Ram - 128GB Intel 520 - Raid 1 6TB WD Reds - Bit Fenix Prodigy

Kenny - HP 14 Ultrabook (No name apperently) i3 4130 - 128GB Intel 520

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Your USB driver seems to have a problem. (5 errors in the last 24h)

Can you get a closer look on the usbehci error?

~ ThxAndBye

"You should remove any cats from the vicinity, because cats will cause all kinds of problems doing CPU installation." -Linus

delid i7-3770k @ 4.2Ghz @ 1.265V | EVGA z77 FTW | GTX 680 2way-SLI | 16GB Corsair Dominator Platinum @ 1866MHz | 240GB SSD RAID 0 | Full Custom Water Loop with two 360mm radiators  -> live temps <-

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That, is a weird one. Try using slightly older drivers for the network adapter?

Trying to find out where to download new drivers for it but can't it's a: Belkin Surf Micro USB f7d2102az

 

Your USB driver seems to have a problem. (5 errors in the last 24h)

Can you get a closer look on the usbehci error?

7yQVlO7.png

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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From a quick google of that exact error, it does seem to be a known issue with some USB drivers causing it, so it's not related to the networking from what I can tell. Thnx and Bye was right.

 

http://www.asus.com/uk/Motherboards/SABERTOOTH_990FX_R20/HelpDesk_Download/

 

Try downloading the latested USB drivers?

Cartman - AMD Phenom II x6 1055T 3.1Ghz - 10GB Ram (Mwahahah) - 256GB Crucial MX100 Boot - 2TB WD Red - Gainward GTX 770 - Zalman Insanely Loud CNPS14X - Corsair 230T Orange

Stan - Intel Pentium G3320 - 8GB Ram - 128GB Intel 520 - Raid 1 6TB WD Reds - Bit Fenix Prodigy

Kenny - HP 14 Ultrabook (No name apperently) i3 4130 - 128GB Intel 520

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From a quick google of that exact error, it does seem to be a known issue with some USB drivers causing it, so it's not related to the networking from what I can tell. Thnx and Bye was right.

 

http://www.asus.com/uk/Motherboards/SABERTOOTH_990FX_R20/HelpDesk_Download/

 

Try downloading the latested USB drivers?

Already have the latest USB drivers...however it does seem to be a common problem on AMD motherboards with an unupdated Southbridge chipset that's incompatible with win 8.

I couldn't find the chipset drivers for my Sabertooth 990FX R2.0 but I did find some for the Sabertooth 990FX which uses the same southbridge.

Hopefully it will fix it :)

 

Edit: Hmm seems they listed it under win7 rather than win8 -___-

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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You also can try to install the Windows 7 Drivers in Windows 8.

In general this should just work fine.

If not and something goes horribly wrong, you can always reset the driver via safe mode or a restore point.

 

You can also directly search the chipset vendor downloadcenter for your chipset driver.

~ ThxAndBye

"You should remove any cats from the vicinity, because cats will cause all kinds of problems doing CPU installation." -Linus

delid i7-3770k @ 4.2Ghz @ 1.265V | EVGA z77 FTW | GTX 680 2way-SLI | 16GB Corsair Dominator Platinum @ 1866MHz | 240GB SSD RAID 0 | Full Custom Water Loop with two 360mm radiators  -> live temps <-

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You also can try to install the Windows 7 Drivers in Windows 8.
In general this should just work fine.
If not and something goes horribly wrong, you can always reset the driver via safe mode or a restore point.
 
You can also directly search the chipset vendor downloadcenter for your chipset driver.

 

Did not work :(

Still getting the disconnects :/

Gaming PC: Case: NZXT Phantom 820 Black | PSU: XFX 750w PRO Black Edition 80Plus Gold (Platinum) | CPU: Intel Core i5 4690K | CPU Cooler: BE QUIET! Dark Rock Pro 2 | MB: ASUS Sabertooth Z97 Mark S | RAM: 24GB Kingston HyperX and Corsair Vengeance 1866MHz | GPU: MSI R9 280X 3G | SSD: Samsung 840 Evo 250GB | HDD: 9TB Total | Keyboard: K70 RGB Brown | Mouse: R.A.T MMO7

Laptop: HP Envy 15-j151sa | 1920x1080 60HZ LED | APU: AMD A10-5750M 2.5GHZ - 3.5GHZ | 8GB DDR3 1600mhz | GPU: AMD  HD 8650G + 8750M Dual Graphics | 1TB SSHD

 

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Open cmd as administrator and type.

Maybe repeat it 3 times.

sfc /scannow

~ ThxAndBye

"You should remove any cats from the vicinity, because cats will cause all kinds of problems doing CPU installation." -Linus

delid i7-3770k @ 4.2Ghz @ 1.265V | EVGA z77 FTW | GTX 680 2way-SLI | 16GB Corsair Dominator Platinum @ 1866MHz | 240GB SSD RAID 0 | Full Custom Water Loop with two 360mm radiators  -> live temps <-

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