Comcast lost 81,000 video customers in Q3, “the best result in 7 years”

[Samfisher]

Source : http://arstechnica.com/business/2014/10/comcast-lost-81000-video-customers-in-q3-the-best-result-in-7-years/

 

Were they actually actively trying to lose customers?

 

 

I guess they made more money losing Video customers and gaining them as "broadband" users.

[Flight1sim]

Video? 

They have a video service?!

(or am I just Stooopid?)

[KirbyTech]

Source : http://arstechnica.com/business/2014/10/comcast-lost-81000-video-customers-in-q3-the-best-result-in-7-years/

 

Were they actually actively trying to lose customers?

 

 

I guess they made more money losing Video customers and gaining them as "broadband" users.

It is not losing it is converting them to a service in which they profit more per month/customer. 

[NoobsWeStand]

Love the title!

Or is that what Comcast said?

[cesrai]

So they are making more money?

[RazrLeaf]

They "lost" single product customers from the video (cable) side, and gained them back as multi-product users...?  They must have lost A LOT of cable customers for those numbers to make sense.

[Fred Castellum]

Scumbag company makes move to make more.

[Trik'Stari]

I'd get AOL before I ever get comcast, gaming be damned.

 

 

 

Does AOL even still exist? Hard to know when I haven't gotten a free CD from them in YEARS

[sof006]

I'd get AOL before I ever get comcast, gaming be damned.

 

 

 

Does AOL even still exist? Hard to know when I haven't gotten a free CD from them in YEARS

They exist in the UK as an ADSL provider. But they have a spin off company here in the UK as well called TalkTalk which provides ADSL and Fibre services for dirt cheap. Of course this means lack luster customer service.

[Misanthrope]

I'd get AOL before I ever get comcast, gaming be damned.

 

 

 

Does AOL even still exist? Hard to know when I haven't gotten a free CD from them in YEARS

 

I think they're just a mail and value "added" company now but yeah, people actively use it for their emails, particularly the kind of very refined high end clientele I deal with at Hughes...

[Trik'Stari]

I think they're just a mail and value "added" company now but yeah, people actively use it for their emails, particularly the kind of very refined high end clientele I deal with at Hughes...

Lol you work for Hughes net? Your not much better than comcast

[Misanthrope]

Lol you work for Hughes net? Your not much better than comcast

 

Actually it might be better in some cases: How would you like 150kbps after you run out of your whopping 5gb of data per month? 

[Trik'Stari]

Actually it might be better in some cases: How would you like 150kbps after you run out of your whopping 5gb of data per month? 

I had hughes net, for what we paid ($70+ a month). You guys throttled us to 56k after 2 gb a day, not to mention demanding either $300+ if we didn't dismantle and ship the dish back to you, despite the likelihood of the next tennant of that house probably getting hughes net as well lol.

[Misanthrope]

I had hughes net, for what we paid ($70+ a month). You guys throttled us to 56k after 2 gb a day, not to mention demanding either $300+ if we didn't dismantle and ship the dish back to you, despite the likelihood of the next tennant of that house probably getting hughes net as well lol.

 

Consider yourself lucky we actually got the equipment, you'd be surprised of how many people mail in their stuff and don't get credited 200 back for the radio because the warehouse worker couldn't be bothered to type in the serial number and oh surprise, you lost your tracking number? Too bad that'd be 200. I get 1 or 2 calls per week like that

 

I also love the "Can't get on your roof? Don't worry sir, we'll send a repair man to take the equipment off.....for 99 bucks"

[Trik'Stari]

Consider yourself lucky we actually got the equipment, you'd be surprised of how many people mail in their stuff and don't get credited 200 back for the radio because the warehouse worker couldn't be bothered to type in the serial number and oh surprise, you lost your tracking number? Too bad that'd be 200. I get 1 or 2 calls per week like that

 

I also love the "Can't get on your roof? Don't worry sir, we'll send a repair man to take the equipment off.....for 99 bucks"

Why not just leave the equipment installed? If someone is moving, and has hughesnet, theres a good chance that the next person in that house will have to get hughesnet as well. Sure you don't get to bilk the next sucker for installation fee, but then you end up with what I like to call "good customer service". Something that seems to be viewed as worthless by companies these days. All of this is why I view hughesnet as the comcast of satellite internet.

[Misanthrope]

Why not just leave the equipment installed? If someone is moving, and has hughesnet, theres a good chance that the next person in that house will have to get hughesnet as well. Sure you don't get to bilk the next sucker for installation fee, but then you end up with what I like to call "good customer service". Something that seems to be viewed as worthless by companies these days. All of this is why I view hughesnet as the comcast of satellite internet.

Your guess is as best as mine here as to why. They might just be cheap enough that they don't want periods of equipment left without being used though I'm sure the cost analysis of paying 200 bucks to reinstall equipment on the same house would pan out in favor of just leaving it there.