Razer screwing up their own customers in support?

[Ralms]

I might be missing something, but why the FUCK would they require you having to cut your headphone wire?! And why the hell did you do it?

They want you to cut it so you cant use it again. Because the idea is for you to get your product replaced and not keep 2.

The reason I did cut the cable was for convenience but anyway its just a cable, so its not the end of the world.

[Leonard]

And because I really liked that mouse I bought a new one

Well that was really stupid. Nerve go into a deal with someone that does not live up to their end of the deal. You were burnt once shame on them if you get burnt twice shame on you.

[MikeTz]

Well that was really stupid. Nerve go into a deal with someone that does not live up to their end of the deal. You were burnt once shame on them if you get burnt twice shame on you.

I get your point but if you have ever changed your mouse which is great to something else,it sucks and I didnt want to do that so I did what I did.

[Leonard]

I get your point but if you have ever changed your mouse which is great to something else,it sucks and I didnt want to do that so I did what I did.

It is my philosophy in life to never get attached to worldly objects. I love my M90 and i can't see me using another mouse but if Corsair give me the shaft, in that very instant i would look for a new one yelling F*** YOU CORSAIR WIT YUH STINKING NASTY RANCID SAPPY....well you get the idea. 

[nuclear465]

All these companies that once made really awesome products are starting to neglect their main phylosophy "make quality products" - They all fell on the capitalist mindset "make money fast" at the cost of quality... That's a SHAME...

[flibberdipper]

I tried contacting BitFenix on my LED strips back in march, haven't heard from them since the 27th? of that much. They basically said "Fuck you" and walked away. So BitFenix can kiss my ass and go into bankruptcy, and I wouldn't give two shits.

[Le Lion de Barreras]

Wow, I'm sorry OP. It seems like you were basically duped and by someone from Razer no less. This is enough to actually get me to steer away from their products. 

[moose_338]

I wouldn't worry to much, I have a freind that burns through the razor headsets (about 1 a year) the cord usually develops a short. And they tell him to cut the cord and give picture proof. They send him a new one everytime.

 

This is actually a commen thing for Razor.

Heres vid proof from a streamer.

 

As for any Razor products their not the best interms of build quality.

 

I suggest you save some money and get some real headphones. Beyerdynamic MM300's or Sennheiser Game zeros. I have the MMX300's and they're better then anything else I've used and the warrenty is outstanding, just had mine recabled for free with no problem.

And please refrain from calling yourself a audiophile whilst using a razor headset.

[Ralms]

I wouldn't worry to much, I have a freind that burns through the razor headsets (about 1 a year) the cord usually develops a short. And they tell him to cut the cord and give picture proof. They send him a new one everytime.

 

This is actually a commen thing for Razor.

Heres vid proof from a streamer.

 

As for any Razor products their not the best interms of build quality.

 

I suggest you save some money and get some real headphones. Beyerdynamic MM300's or Sennheiser Game zeros. I have the MMX300's and they're better then anything else I've used and the warrenty is outstanding, just had mine recabled for free with no problem.

And please refrain from calling yourself a audiophile whilst using a razor headset.

 

Well, that is what they wanted to do, but the issue is that they stopped replying to my emails since I sent them the picture with the cut cord.

 

So yeah, I worry.

 

And I would love to buy some sennheisers but they ware way more expensive. 

[Ralms]

11 days since the RMA team sent the email and 12 days since normal support stopped replying.

Multiple emails sent and no answer. 

 

Today I sent another request in their website to see if someone new talks to me. 

 

Lets see what will happen.

[Ralms]

Good morning everyone

 

I bring good news about Razer.

 

After I send the new support ticket in their website last night they ALL answer in a matter of hours lol.

Aaron S. (normal support, the first guy I talked to) replied in 7 hours after I send the new ticket in the webiste saying this:

 

-----

"Hello Ricardo,

 

I truly apologize for the late reply and for any inconvenience caused. We were having some issues in our systems for the past few days and all is good now. I have submitted an RMA request for your case. The team will get back to you shortly with more information regarding your exchange as soon as possible. Thank you for your patience.

Best Regards,

Aaron S.

Razer - Tier 1"

-----

 

So the RMA team did, they answer in a matter of 4 hours latter. 

 

Although their emails where kinda weird talking about USA shipping or International shipping, when they have all my data, or that it might be out of stock. 

 

------

"Hi there Ricardo 

Thanks for sending in the pictures. Your replacement product should leave our warehouse within 1-3 business days. For items sent within the United States you will receive an email with the tracking number as soon as the unit is shipped. International items may not feature a tracking number and therefore you will not receive a tracking number once the unit ships. International orders usually arrive within 1-2 weeks of shipping but can take longer. Demand and inventory may occasionally delay the shipment of your product, please pardon our delay should this happen. Please feel free to contact us with any questions. 

Thanks for your time and your support of Razer. We apologize for the troubles and trust you will be enjoying your replacement product very soon. 

Best Regards, 
Sam 
Razer Support Team"

-----

 

 

In a matter of minutes Sam replied again saying that they have no stock in the warehouse of Carcharias and he proposed the option of giving the money back, not what I paid for but what is worth in their store now. 

 

I said ok and waiting a reply now, lets see. 

 

[Ralms]

Hi there,

to end all this movie lol, I reach out to you so anyone that reads this post in the future knows how it ended. Since I don't like to only talk bad of brands but just the truth. 

 

At June 20 I started talking to the normal support and today, 25 days later, after claims by Razer of system malfunction between other stuff, Razer finally came forth with their word. 

 

They claimed their warehouse of out of stock of Carcharias so they, as an exception, offered a promo code to use in their webstore which I accepted.

Today I finally received it.

 

Thank you guys for you all support in this extremely annoying situation.

Turns out Razer isnt that bad after all. 

[Poohy14]

Always had logitech products and never failed on me yet. I'm really glad I didn't buy any Razer products yet... oh wait I have a Razer mouse pad and it kinda sucks because If I hit a certain sport the optical laser jumps to a different sport on the screen, been using a different mouse pad and hasn't done it since. I wont ever buy Razer products. I hope your problem gets resolved soon.

[Ralms]

Always had logitech products and never failed on me yet. I'm really glad I didn't buy any Razer products yet... oh wait I have a Razer mouse pad and it kinda sucks because If I hit a certain sport the optical laser jumps to a different sport on the screen, been using a different mouse pad and hasn't done it since. I wont ever buy Razer products. I hope your problem gets resolved soon.

 

It was solved today  

They sent me a promotion code and I ordered a Razer Saberthooth loool, because I want to try Final Fantasy XIV and dont have a controler

About Razer Products I just feel they are too expensive for their quality. They feel really good when they are new but than you start to find out issues over and over again. Oh well.

 

For example my Mamba, the right mouse click, of such torture from playing League, is getting to the point were it wont react. I know how to fix it, but its annoying to have to.