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Failing HDD?

Misaa
By Misaa
in Storage Devices
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Posted

Hello!

I have an 
WD103KFBX-68CCLN0
WDVELAX1 7200 512M SATA3 6GB/S 10TB 10HD NAS
or WD Red Pro 10TB 

And after checking crystaldiskmark i get some weird problem

image.png.300435ebf81ebbdf3bc255d0a4f4ddae.png

'

And event viewer shows this image.png.8b9bc1abc15bf2e4622d67b583c47fbd.png


Is this a drive i need to RMA, given its about 2-3 weeks, or whats my options?

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Yes you should RMA it.

Do backups of whatever is important from it and then first contact the reseller if they can help you.

Otherwise contact the manufacturer Western Digital.

 

I usually edit my posts.

Refresh the page before answering to my post.

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17 minutes ago, Misaa said:

should i wipe the drive before returning it?
 

though the drive has bitlocker on it

In theory if they don't have the key no one will be able to get at the data. If you are paranoid then you can try a full surface wipe.

 

The pending sector count raw value of 270 (hex) is really high suggesting something is really wrong. Writing to it may "fix" the pending sectors as the drive can remap them to spares, but the concern is you might find or get more in future.

 

Out of interest, if you open the errors in event viewer what do they say?

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1 hour ago, Misaa said:

Hello!

I have an 
WD103KFBX-68CCLN0
WDVELAX1 7200 512M SATA3 6GB/S 10TB 10HD NAS
or WD Red Pro 10TB 

And after checking crystaldiskmark i get some weird problem

image.png.300435ebf81ebbdf3bc255d0a4f4ddae.png

'

And event viewer shows this image.png.8b9bc1abc15bf2e4622d67b583c47fbd.png


Is this a drive i need to RMA, given its about 2-3 weeks, or whats my options?

instant RMA. i you have data you can try to take it out. if something is under warranty the RMA is always the best solution.

 

also WIPE everything, even if they don't have the bitlocker key it's always a good idea to wipe it 

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1 hour ago, porina said:

In theory if they don't have the key no one will be able to get at the data. If you are paranoid then you can try a full surface wipe.

 

The pending sector count raw value of 270 (hex) is really high suggesting something is really wrong. Writing to it may "fix" the pending sectors as the drive can remap them to spares, but the concern is you might find or get more in future.

 

Out of interest, if you open the errors in event viewer what do they say?

image.png.600e6a03ee3232d938c4e1a7f550e1b8.pngIt says this, nothing else and about 600 events

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2 hours ago, y0ur5h4d0w said:

instant RMA. i you have data you can try to take it out. if something is under warranty the RMA is always the best solution.

 

also WIPE everything, even if they don't have the bitlocker key it's always a good idea to wipe it

wont that kill the drive even more?

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4 hours ago, Misaa said:

wont that kill the drive even more?

in this specific case no, if it was an hardware problem (you will hear the HDD ticking) than it could damage it more 

                   -`                    y0ur5h4d0w@Darkness
                  .o+`                   ------------------- 
                 `ooo/                   OS: Arch Linux x86_64 
                `+oooo:                  Host: Darkness
               `+oooooo:                 Kernel: Latest  
               -+oooooo+:                Packages: Only what i need to keep it simple
             `/:-:++oooo+:               Shell: ZSH
            `/++++/+++++++:              Main Monitor: LG Ultragear LG 27GS85Q 
           `/++++++++++++++:             Secondary Monitor: Asus MG28UQ
          `/+++ooooooooooooo/`           DE: Plasma Always Bleeding Edge  
         ./ooosssso++osssssso+`          WM: kwin 
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       -osssssso.      :ssssssso.        Icons: Breeze-dark [GTK2/3] 
      :osssssss/        osssso+++.       Terminal: Kitty 
     /ossssssss/        +ssssooo/-       Terminal Font: Noto Color Emoji 17 FreeMono 13 
   `/ossssso+/:-        -:/+osssso+-     CPU: AMD Ryzen 7 9800X3D (16) @ 5.307GHz 
  `+sso+:-`                 `.-/+oso:    GPU: AMD ATI Radeon RX 7800 XT 
 `++:.                           `-/+/   GPU: AMD ATI Radeon Graphics 
 .`                                 `/   Memory: 61830MiB

 

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6 hours ago, Misaa said:

wont that kill the drive even more?

If it's going for RMA, why do you care if it dies even more?

 

Before an RMA though, one thing to test is the sata cable. Drives do fail occasionally when new, but I also wouldn't put it past being a bad cable.

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