Laptop Randomly Freezing?

[AGuyWhoNeedsHelp]

I have an HP Omen Transcend 14, and the laptop underwent warranty repair a couple months ago with an entire replacment of motherboard and heatsink. Randomly my laptop started freezing up randomly for a second. What is going on? I have tried restarting the computer. Recently I have been leaving my laptop in games for like 6-9 hours afk on minecraft straight on performance mode and there is dust build up on fans. Update, after shutting down my laptop and using it only on balanced mode it stopped freezing, but everytime I use it on performance mode I get a heat warning and it constantly freezes(even after my laptop has cooled down) until I restart my computer. Any ideas?

[OddOod]

Welcome to the forums!
What are your temps like? Use HWInfo to check
If, as I suspect, you've got heat problems, you could use a cooling pad. 

[Mumintroll]

Sounds like bad cooling.

When it was repaired perhaps it was assembled poorly, perhaps the heatsinks have poor contact with the components.

Overheating like that is something you can claim your warranty on.

[AGuyWhoNeedsHelp]

1 hour ago, OddOod said:

Welcome to the forums!
What are your temps like? Use HWInfo to check
If, as I suspect, you've got heat problems, you could use a cooling pad. 

90-100 for the cpu, and like 70s-80s for the gpu. I mean it does get to those temps on balanced mode but for some reason the freezing only happens once i put it into performance

 

[AGuyWhoNeedsHelp]

1 hour ago, Mumintroll said:

Sounds like bad cooling.

When it was repaired perhaps it was assembled poorly, perhaps the heatsinks have poor contact with the components.

Overheating like that is something you can claim your warranty on.

Sadly the warranty has expired, but before I sent it in twice for warranty the first time they replaced the heat sink the second time the entire motherboard was replaced cause I was getting requent black screens, blue screens, and screen freezes with loud buzzing. 

[BiotechBen]

25 minutes ago, AGuyWhoNeedsHelp said:

90-100 for the cpu, and like 70s-80s for the gpu. I mean it does get to those temps on balanced mode but for some reason the freezing only happens once i put it into performance

 

On my HP Victus, those temps sound about right for full load, I averaged about 93C on CPU and 84C on GPU until I replaced the TIM with PTM7950, and after that it was about a 5-7C cooler experience. 

 

Power off on boot from sleep has been an issue on HP machines for years now without a fix, ultimately being a very low priority issue, but that sounds like it may be an issue of a BIOS update if available. 

 

When you get freezing, is it more like poor frame pacing in games where you get nauseating stutters, or is it more like hanging frames?

[Mark Kaine]

3 hours ago, AGuyWhoNeedsHelp said:

there is dust build up on fans

[AGuyWhoNeedsHelp]

1 hour ago, BiotechBen said:

On my HP Victus, those temps sound about right for full load, I averaged about 93C on CPU and 84C on GPU until I replaced the TIM with PTM7950, and after that it was about a 5-7C cooler experience. 

 

Power off on boot from sleep has been an issue on HP machines for years now without a fix, ultimately being a very low priority issue, but that sounds like it may be an issue of a BIOS update if available. 

 

When you get freezing, is it more like poor frame pacing in games where you get nauseating stutters, or is it more like hanging frames?

Its more like a hanging frame so like every 5-10 minutes everything on me computer would freeze, say if i was listening to music and playing minecraft, both would freeze out for like a split second. Right now im just afraid to put my computer into performance mode. How do I update the BIOS by any chance or check?

 

[AGuyWhoNeedsHelp]

29 minutes ago, Mark Kaine said:

I havent got the chance to clean it up yet, one of the screws refuses to come out 

[BiotechBen]

27 minutes ago, AGuyWhoNeedsHelp said:

Its more like a hanging frame so like every 5-10 minutes everything on me computer would freeze, say if i was listening to music and playing minecraft, both would freeze out for like a split second. Right now im just afraid to put my computer into performance mode. How do I update the BIOS by any chance or check?

 

On the HP support site, in your HP account, you'll see "available updates" and BIOS updates should be there if available. Then you download and launch, following the steps provided. DO NOT REMOVE THE POWER SUPPLY PLUG WHILE UPDATING, DO NOT TURN IT OFF.

 

29 minutes ago, AGuyWhoNeedsHelp said:

I havent got the chance to clean it up yet, one of the screws refuses to come out 

It's a P0 screw, and they use Blue Threadlocker, so they can be stubborn, a bit of downward force while turning usually aids with dislodging the threadlocker. You MAY find that there are hidden screws under the feet, HOPEFULLY yours doesn't. 

[AGuyWhoNeedsHelp]

21 minutes ago, BiotechBen said:

On the HP support site, in your HP account, you'll see "available updates" and BIOS updates should be there if available. Then you download and launch, following the steps provided. DO NOT REMOVE THE POWER SUPPLY PLUG WHILE UPDATING, DO NOT TURN IT OFF.

 

It's a P0 screw, and they use Blue Threadlocker, so they can be stubborn, a bit of downward force while turning usually aids with dislodging the threadlocker. You MAY find that there are hidden screws under the feet, HOPEFULLY yours doesn't. 

ive tried pushing down but for some reason it just refuses to come out

[AGuyWhoNeedsHelp]

there are like a million that says optional? Do you think any of these could fix my problem besides the BIOS. UPDATE, Right after i downloaded the pc BIOS update PC immediately had a video managment internal failure and then upon reboot it then had a video tdlr failure, what is going on. Freezing is still persistent and my temps are fine, but my laptop fans are now acting up

[BiotechBen]

25 minutes ago, AGuyWhoNeedsHelp said:

there are like a million that says optional? Do you think any of these could fix my problem besides the BIOS. UPDATE, Right after i downloaded the pc BIOS update PC immediately had a video managment internal failure and then upon reboot it then had a video tdlr failure, what is going on

I'd probably do a chipset driver update if you are going to go through the update process, is a good thing to have updated, and with the chipset managing communication between components. 

Most of the things there are things that windows automatically updates, so no need to go out of your way to update them. 

30 minutes ago, AGuyWhoNeedsHelp said:

ive tried pushing down but for some reason it just refuses to come out

I've also had success attempting to rotate it out going back and forth between tightening and loosening, so perhaps that might be something to try.

I will say that I've had screws on laptops that required a concerning amount of force to loosen, so it might just be that they went ham on the loctite. 

[AGuyWhoNeedsHelp]

1 hour ago, BiotechBen said:

I'd probably do a chipset driver update if you are going to go through the update process, is a good thing to have updated, and with the chipset managing communication between components. 

Most of the things there are things that windows automatically updates, so no need to go out of your way to update them. 

I've also had success attempting to rotate it out going back and forth between tightening and loosening, so perhaps that might be something to try.

I will say that I've had screws on laptops that required a concerning amount of force to loosen, so it might just be that they went ham on the loctite. 

If those don't work do you think the problem could be bigger?

[BiotechBen]

1 minute ago, AGuyWhoNeedsHelp said:

If those don't work do you think the problem could be bigger?

Before jumping to anything serious: 

Definitely keep an eye on processes, see if any are drawing more than they should, and then also watch something like task manager performance tracking to see if you see spikes in CPU/GPU usage.

[Mark Kaine]

4 hours ago, AGuyWhoNeedsHelp said:

havent got the chance to clean it up yet, one of the screws refuses to come out 

Ok so I got an old Lenovo laptop (I think it even has a "glory hole") that's extremely sensitive to temps (anything above 68c it will throttle) and I always use a vacuum cleaner for the vents - from the outside... There's nothing that can happen *as long turn the laptop off beforehand*... Still going strong after 10 years! 

 

As for your actual "issue" that's not uncommon  that after BIOS updates power profiles work differently... Do you *actually* see performance improvements with "performance mode" or is this just like a spleen that you think you "need" it and does it really matter for running a game "afk"?  

8 hours ago, AGuyWhoNeedsHelp said:

games for like 6-9 hours afk

 

[AGuyWhoNeedsHelp]

16 hours ago, Mark Kaine said:

Ok so I got an old Lenovo laptop (I think it even has a "glory hole") that's extremely sensitive to temps (anything above 68c it will throttle) and I always use a vacuum cleaner for the vents - from the outside... There's nothing that can happen *as long turn the laptop off beforehand*... Still going strong after 10 years! 

 

As for your actual "issue" that's not uncommon  that after BIOS updates power profiles work differently... Do you *actually* see performance improvements with "performance mode" or is this just like a spleen that you think you "need" it and does it really matter for running a game "afk"?  

 

Performance modes allows me to unlock an extra 15 watts to my GPU. But a recent discovery I made was when I hopped on my laptop today I had no problems, but then I went to valorant and i had to reboot to activate vanguard and then the problems came back so could it possibly be vanguard?

[Mark Kaine]

7 hours ago, AGuyWhoNeedsHelp said:

Performance modes allows me to unlock an extra 15 watts to my GPU

Yeah but what does that do other than make the PC crash? 

I would use the recommended normal power mode instead tbh.

 

 

7 hours ago, AGuyWhoNeedsHelp said:

but then I went to valorant and i had to reboot to activate vanguard and then the problems came back so could it possibly be vanguard?

Entirely possible, there's a reason people hate invasive kernel anti cheats and it's not just because it's basically Chinese sponsored spyware... Possible performance issues are another reason...

[AGuyWhoNeedsHelp]

12 hours ago, Mark Kaine said:

Yeah but what does that do other than make the PC crash? 

I would use the recommended normal power mode instead tbh.

 

 

Entirely possible, there's a reason people hate invasive kernel anti cheats and it's not just because it's basically Chinese sponsored spyware... Possible performance issues are another reason...

nvm its not that, my laptop froze again, and then black screened to video managment internal.