Weird USB Sound Issue

[Bory Brason]

I recently got a new system.
9800X3D
RTX 5080
Motherboard: B850M GAMING X FIFI6E

I use the Logitech Z407 Speakers. I have used them a few years with my previous PC. However, on the new PC approximately every 20 minutes it's like the USB driver crashes and recovers.
I say USB as my Mouse disconnects for a brief second when it occurs.

The speakers connect to the motherboard through a third party (for quality reasons) Micro USB cable.
After about 20 minutes of use I get a fuzzy clicking. Almost like distorted clicking sound through the speakers. All audio cuts out, it lasts aproximately 10 seconds and audio is restored.

The first split second this happens my mouse pointer does "jump" briefly. I have changed the USB socket, I have used a shorter cable. I have connected a shorter cable to a powered hub and the issue persists.
Are there any other options I may not have thought of?

Notably when I reconnect these speakers to my old machine (Corsair One i300) they do not have the same issue.

[y0ur5h4d0w]

9 minutes ago, Bory Brason said:

I recently got a new system.
9800X3D
RTX 5080
Motherboard: B850M GAMING X FIFI6E

I use the Logitech Z407 Speakers. I have used them a few years with my previous PC. However, on the new PC approximately every 20 minutes it's like the USB driver crashes and recovers.
I say USB as my Mouse disconnects for a brief second when it occurs.

The speakers connect to the motherboard through a third party (for quality reasons) Micro USB cable.
After about 20 minutes of use I get a fuzzy clicking. Almost like distorted clicking sound through the speakers. All audio cuts out, it lasts aproximately 10 seconds and audio is restored.

The first split second this happens my mouse pointer does "jump" briefly. I have changed the USB socket, I have used a shorter cable. I have connected a shorter cable to a powered hub and the issue persists.
Are there any other options I may not have thought of?

Notably when I reconnect these speakers to my old machine (Corsair One i300) they do not have the same issue.

is your BIOS already updated?

do you have your sound drivers updated? 

chipset driver updated?

did you try any other cable?

 

if you're running the stock windows generic crap driver you should go to your motherboard manufacturer page and update every drivers oyu have in there just to be sure it's all up to date, i doubt it's a different issue other than software

 

it's either windows issue or driver issue, or a mix of the both

[Mark Kaine]

9 minutes ago, y0ur5h4d0w said:

is your BIOS already updated?

do you have your sound drivers updated? 

chipset driver updated?

did you try any other cable

All of this but sound issues almost always come from that...!

[y0ur5h4d0w]

27 minutes ago, Bory Brason said:

The speakers connect to the motherboard through a third party (for quality reasons) Micro USB cable.

it could be the cable too which can bring "dirty signal" (interferences) to the audio card inside the speakers, but it's most unlikely, usually audio cards has a shielding method to prevent this 

[Bory Brason]

26 minutes ago, y0ur5h4d0w said:

is your BIOS already updated?

do you have your sound drivers updated? 

chipset driver updated?

did you try any other cable?

 

if you're running the stock windows generic crap driver you should go to your motherboard manufacturer page and update every drivers oyu have in there just to be sure it's all up to date, i doubt it's a different issue other than software

 

it's either windows issue or driver issue, or a mix of the both

Interesting however I am not sure it applies. The Logitech Z407 speakers effectively is a USB powered speaker, which I assume works like a USB external soundcard?

There for why would the audio drivers of the motherboard onboard audio effect it? However, I have now updated all the Motherboard drivers.

[Bory Brason]

Hoping its USB chipset drivers. Thanks all I will keep trying. They are on the latest though annoyingly.

[Bory Brason]

Though shame on you Gigabyte for trying to sneak in third party sofware on their driver update tool...

[y0ur5h4d0w]

2 minutes ago, Bory Brason said:

Hoping its USB chipset drivers. Thanks all I will keep trying. They are on the latest though annoyingly.

it's either usb drivers OR the micro usb cable which brings interference to the speakers and there's no shielding in the speaker audio card or a mix of both as usual, but the usb drivers update might fix the issue 

[FilipposTechGR]

2 hours ago, Bory Brason said:

I recently got a new system.
9800X3D
RTX 5080
Motherboard: B850M GAMING X FIFI6E

I use the Logitech Z407 Speakers. I have used them a few years with my previous PC. However, on the new PC approximately every 20 minutes it's like the USB driver crashes and recovers.
I say USB as my Mouse disconnects for a brief second when it occurs.

The speakers connect to the motherboard through a third party (for quality reasons) Micro USB cable.
After about 20 minutes of use I get a fuzzy clicking. Almost like distorted clicking sound through the speakers. All audio cuts out, it lasts aproximately 10 seconds and audio is restored.

The first split second this happens my mouse pointer does "jump" briefly. I have changed the USB socket, I have used a shorter cable. I have connected a shorter cable to a powered hub and the issue persists.
Are there any other options I may not have thought of?

Notably when I reconnect these speakers to my old machine (Corsair One i300) they do not have the same issue.

A couple of things to try:
In Device Manager, disable USB selective suspend and check Windows power plan → set USB to always on.
Update the B650/B850 chipset drivers directly from AMD, not just the board vendor. USB instability on new AM5 boards has been a thing.
If possible, move the speakers onto a rear I/O USB 2.0 port separate controller path instead of 3.x. Sometimes older peripherals behave better there.
Last resort: BIOS update, many board vendors have patched AGESA for exactly random USB cutouts.
That combo usually stabilizes flaky USB on new boards.
 

[Bory Brason]

On 9/12/2025 at 5:05 PM, FilipposTechGR said:

A couple of things to try:
In Device Manager, disable USB selective suspend and check Windows power plan → set USB to always on.
Update the B650/B850 chipset drivers directly from AMD, not just the board vendor. USB instability on new AM5 boards has been a thing.
If possible, move the speakers onto a rear I/O USB 2.0 port separate controller path instead of 3.x. Sometimes older peripherals behave better there.
Last resort: BIOS update, many board vendors have patched AGESA for exactly random USB cutouts.
That combo usually stabilizes flaky USB on new boards.
 

Thank you. I will try this. Oddly I did it through the Gigabyte software and the issue temporarily disappeared until it reared its ugly head again today.

[FilipposTechGR]

6 minutes ago, Bory Brason said:

Thank you. I will try this. Oddly I did it through the Gigabyte software and the issue temporarily disappeared until it reared its ugly head again today.

Yeah, doing it via Gigabyte’s software sometimes doesn’t stick. Better to force the setting directly in Windows power plan/Device Manager. Also, make sure the latest AMD chipset driver is installed, that often helps with these recurring USB dropouts.

[Bory Brason]

Sorry for late replies the issue appeared to disappear and reappear. You are 100% correct with it being a USB issue. Another symptom occurred:

Whenever I create a bootable USB in the latest case we use Microsoft Surface Laptops at work and they have a Surface Utility for creating recovery USB's. When writing to the USB every other usb device on the computer comes close to a grinding hault apart from the mouse. Even the keyboard gets a sticky key issue to the point of being unusable.