4090 Melted

[Mr Technician]

Well, it finally happened. After using my RTX 4090 for almost two years, the power connector finally melted shortly after I switched to 4k 240hz monitors. I was using custom cable mod cables with a 90 degree adapter.

 

This is a Gigabyte model. Do I need to reinstall the OEM cooler before RMA? I currently have a waterblock which I will remove but I'd prefer not physically installing the old cooler.

[GuiltySpark_]

42 minutes ago, Mr Technician said:

a 90 degree adapter.

The one they recalled shortly after selling it in 2023 that was widely publicized? Hopefully not.

 

[Poinkachu]

22 minutes ago, GuiltySpark_ said:

The one they recalled shortly after selling it in 2023 that was widely publicized? Hopefully not.

IIRC cablemod didn't release any new one after that recall. So most likely it's the one recalled.

 

1 hour ago, Mr Technician said:

Well, it finally happened. After using my RTX 4090 for almost two years, the power connector finally melted shortly after I switched to 4k 240hz monitors. I was using custom cable mod cables with a 90 degree adapter.

 

This is a Gigabyte model. Do I need to reinstall the OEM cooler before RMA? I currently have a waterblock which I will remove but I'd prefer not physically installing the old cooler.

Most likely you will need to reinstall OEM Cooler.

[johnt]

Of course you need to replace the cooler. They are not going to repair your card and send it back to you. They are going to replace it with a refurbished unit. You can expect that anything you send them will not come back.

[05032-Mendicant-Bias]

F.

[QuantumSingularity]

Woud keep us posted buddy? I have a client's melted 4090 GAMING OC stuck in the RMA process. They tried to refuse warranty 2 times, but the 3rd time we sent it, they didn't send it back; it's still there and "awaiting decission". That's been going on for almost 3 months now. My suggestion before sending the GPU is to send them an e-mail to notify them you are about to send it for RMA. This way they should put forward all the hoops they will make you jump through like providing a paper copy of a purchasing document with the GPU itself when shipping it. This was the first reason they declined the RMA after holding the GPU for almost a month, despite us sending them the PDF file with the document.

[Salted Spinach]

Today we received an RMA request from a customer who seemingly got their card two years ago without a cooler and proceeded to use aftermarket power cable and known bad power adapter. The power connector is partially melted and area around it appears to have been burnt.

 

We denied the RMA request and returned the user damaged product to the customer. The product serial number has been recorded and any further RMA request for the same card will be declined.

[Mr Technician]

Oops, forgot I posted this here... Yes this was the recalled adapter.

 

I'm debating fixing it myself since the card itself worked until I cut the power. I'd most likely just need to resolder a new power connector.

 

14 hours ago, QuantumSingularity said:

Woud keep us posted buddy? I have a client's melted 4090 GAMING OC stuck in the RMA process. They tried to refuse warranty 2 times, but the 3rd time we sent it, they didn't send it back; it's still there and "awaiting decission". That's been going on for almost 3 months now. My suggestion before sending the GPU is to send them an e-mail to notify them you are about to send it for RMA. This way they should put forward all the hoops they will make you jump through like providing a paper copy of a purchasing document with the GPU itself when shipping it. This was the first reason they declined the RMA after holding the GPU for almost a month, despite us sending them the PDF file with the document.

3 months?? good thing I don't need this machine for work anymore.