Shoutout to the customer support

[noob0saur]

Hey guys,

 

I've heard Linus complaining about the fact that quiet often people only report about their bad experiences & not enough about the good ones, i totally agree with this "sad reality" & that's why i'm here today.

 

During the black friday sales i've ordered some merch as there was things i've wanted for a long time & their prices were a steal for this occasion, unfortunately, two months after ordering nothing showed up in the mail & the tracking was stuck at one point of the process, i contacted the support & after checking Ryan from the team came to the conclusion that the package may be lost or returned to the sender & issued me a full refund.

 

That's a worldclass customer support, i can count on one hand the instances in my life (i'm 40 btw) where i've been taken care of this way by a company.

 

Today, out of nowhere, guess who showed up in the mail? here's the deskpad in his new home

 

Ryan if you're reading, thanks for your reactivity & professionalism

 

I've tried a lot of times to post this on reddit to let the world know but the filters remove it & i don't know why? maybe i don't have enough karma to post 

 

P.S: Ive immediatly sent an email to support asking for a payment request on paypal

 

 

[noob0saur]

UPDATE: Customer support answered to my email saying that the order is on them, i'm stunned by the offer but because of their amazing work (proved once again by this mail) i really would like to support the company by paying for my merch

[jaslion]

Aha you got the package lost in the system suprise delivery

 

Had this happen with a phone once. So thats why I have 2 lg g5's just one was lost for 8 months

[noob0saur]

3 minutes ago, jaslion said:

Aha you got the package lost in the system suprise delivery

 

Had this happen with a phone once. So thats why I have 2 lg g5's just one was lost for 8 months

OMG, hope they didn't charged you the second one

 

& yeah the package arrived a la Samuel L Jackson, SURPRISE .......

[jaslion]

2 minutes ago, noob0saur said:

OMG, hope they didn't charged you the second one

 

& yeah the package arrived a la Samuel L Jackson, SURPRISE .......

Nope was refunded after 14 workdays and got a second battery for the g5 as a apology.

 

Was funny when the old one showed up outta nowhere.

[noob0saur]

29 minutes ago, jaslion said:

Nope was refunded after 14 workdays and got a second battery for the g5 as a apology.

 

Was funny when the old one showed up outta nowhere.

You got taken care of, nice move from LG or the resseller