j5 create docking station not working with hp laptop.

[ShayOh]

Hi! Help me figure this out, please...
so I had this HP laptop for about 3 years ago: HP ENVY x360 Laptop - 15m-ee0023dx,
I wanted to add an ethernet connection.. so I found on FB marketplace this dock J5 create Model: JCD543.
but no matter what I do, I just can't get it to be recognized by the computer... no USB keyboard/mouse nothing...
I see some threads over hp no supporting docking stations or something but my laptop c-port specs are:
1 USB 3.2 Gen 2 Type-C™ (10 Gb/s signaling rate, Power Delivery 3.0, HDMI 2.0, DisplayPort™ 1.4, HP Sleep and Charge);

also, I already got a USB hub with only USB A ports (I belive 3.0) and it works just fine...

at this point... I would rather take the lose and try and resell the dock and buy something else rather than being forced to buy a new laptop...

any thoughts?

 

TIA
 

[SImoHayha]

57 minutes ago, ShayOh said:

Hi! Help me figure this out, please...

 

did you find the drivers for it? I just googled the model and it gives requirements + system specs need for the doc to work.

 

https://en.j5create.com/products/jcd543

 

it looks like you also need a driver to make it work.

[BlueChinchillaEatingDorito]

3 hours ago, ShayOh said:

Hi! Help me figure this out, please...
so I had this HP laptop for about 3 years ago: HP ENVY x360 Laptop - 15m-ee0023dx,
I wanted to add an ethernet connection.. so I found on FB marketplace this dock J5 create Model: JCD543.
but no matter what I do, I just can't get it to be recognized by the computer... no USB keyboard/mouse nothing...
I see some threads over hp no supporting docking stations or something but my laptop c-port specs are:
1 USB 3.2 Gen 2 Type-C™ (10 Gb/s signaling rate, Power Delivery 3.0, HDMI 2.0, DisplayPort™ 1.4, HP Sleep and Charge);

also, I already got a USB hub with only USB A ports (I belive 3.0) and it works just fine...

at this point... I would rather take the lose and try and resell the dock and buy something else rather than being forced to buy a new laptop...

any thoughts?

 

TIA
 

As mentioned prior, it looks like it needs drivers. Is it even charging your laptop over USB-C though? 

[ShayOh]

5 hours ago, SImoHayha said:

did you find the drivers for it? I just googled the model and it gives requirements + system specs need for the doc to work.

 

https://en.j5create.com/products/jcd543

 

it looks like you also need a driver to make it work.

Yeah, I already installed the drivers, no change. tried reinstalling, and restarting a couple of times, and no it doesn't seem to charge over USB.
(my laptop is capable of charging over the USB C port but its main charging port is the old barrel sharing port, thought it worth mentioning it)