random shut downs

[asly213]

When playing games, my pc randomly ramps up all fans (including gpu fans) and displays a black screen, but still has audio and doesn't shuts down the system. What do you think is the problem and how can I fix it?

[191x7]

1 hour ago, asly213 said:

When playing games, my pc randomly ramps up all fans (including gpu fans) and displays a black screen, but still has audio and doesn't shuts down the system. What do you think is the problem and how can I fix it?

Please answer as many of these questions as you can:

• What is your full PC configuration (CPU, MBO, RAM, Cooler, PSU, GPU, Case, ...)?
• What windows version are you using and are they updated?
• How are your CPU, MBO and GPU temperatures in idle and under load?
• Using the latest Motherboard Bios?
• Latest chipset drivers downloaded from AMD / Intel?
• Disk drive health OK?
• Latest SSD firmwares on the SSD-s?
• Latest GPU drivers?
• Latest GPU vBIOS / firmware?
• RAM running XMP (DOCP)? Tried XMP off?
• Tested the RAM with Memtest86?
• Does the same happen with a benchmark tool like 3DMark?
• How about Cinebench R23, Unigine heaven?
• Stress test applications work OK (OCCT, Prime95, ...)?
• Have you done any tweaks like disabling MultiPlane Overlay MPO?
• Does the Windows Reliability Monitor tool show issues?
• Do you know the steps to reproduce the issue or what you changed before the issue appeared?
• Do your 3DMark Firestrike and Timespy scores differ a lot from other comparable systems?
• Have you tried replacing any hardware?
• Tried some of the hardware in another system?
• Tried running sfc /scannow in command prompt / powershell / Termional?
• Any other troubleshooting steps you've tried?

 

**CPU - processor, MBO - motherboard, RAM - memory, HDD/SSD - storage or disk drives, PSU - power supply

 

Tools you can find info about your system with or answers to some of the questions:

• CPU-Z (info on the CPU, MBO, Bios, RAM)
• GPU-Z (info on the GPU, GPU drivers, vBios)
• Hard Disk Sentinel (info on the drives and drive health)
• CrystalDiskInfo (info on the Smart status of the hard drives and ssd-s)
• Speccy (general PC info)
•  OpenHardwarwMonitor (temperatures)
• HWMonitor (temperatures)
• PassMark RamMon (info about the RAM, advanced)
• HWInfo64 (system info)
• Aida64 (system info, advanced)
• SSD-Z (SSD info, outdated)
• HDtune (HDD and SSD health and performance testing)
• BlueScreenView (BSOD diagnosis)
• WhoCrashed (BSOD diagnosis)
• Windows Reliability Monitor (to check if there are app crashes or such)
• Event Viewer (to check for issues other than Event 41 Kernel Power or the Event 6008)
• 3Dmark (Firestike, Timespy - general performance benchmarks).

[asly213]

Full system is a320m, ryzen 3 3200g, gtx 1060, 16gb 3200, 1x 256gb nvme ssd, 1x 500gb hdd

 

 

I believe the problem is the psu. It is just a generic 700w but im not sure if it is really 700w

[Paddo]

The first things I'd do are:

1. Update all drivers and software including your BIOS
2. Check temps with HWMonitor
3. Check your RAM with Memtest86+
4. Do a fresh install of your GPU driver. Use DDU for a clean uninstall.
5. Disable XMP/DOCP in your BIOS
6. Swap your PSU with a known good one. 500W should be enough for your system.

 

[Bjoolz]

The screen going black and audio continuing is the GPU crashing. This makes the GPU the main suspect, but it can also be the PSU. You can also try DDU.

[asly213]

I have already tried uninstalling the drivers of my gpu and reinstalled it, still the same results.

[asly213]

When I'm running 3mark to test things out, it also crashes. 

 

I believe that my psu isn't providing enough power to my gpu. Does this make sense?