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At a loss for how to fix games that are crashing to desktop (Microsoft was no help)

Beaniejudy
By Beaniejudy
in Troubleshooting
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I recently upgraded my PC from intel to AMD and DDR5 Motherboard and ram. Running games is no problem until around 10-5minutes of playtime where it crashes and boots me to desktop often with no error.

I have retrieved these crash reports from my system:

12/28/2023 8:31 AM    Application Error    Faulting application name: wallpaper32.exe, version: 2.3.0.26, time stamp: 0x651c8df7
Faulting module name: d3d11.dll, version: 10.0.19041.3636, time stamp: 0xfe2e2f13
Exception code: 0xc0000005
Fault offset: 0x0011d1e6
Faulting process id: 0x4340
Faulting application start time: 0x01da3963e0695939
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\wallpaper_engine\wallpaper32.exe
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: ebb51227-c90f-410e-82a8-521df5504917
Faulting package full name: 
Faulting package-relative application ID:


12/29/2023 12:24 AM    Application Error    Faulting application name: eldenring.exe, version: 2.0.0.0, time stamp: 0x648ff746
Faulting module name: eldenring.exe, version: 2.0.0.0, time stamp: 0x648ff746
Exception code: 0xc0000005
Fault offset: 0x0000000001e753d5
Faulting process id: 0x830
Faulting application start time: 0x01da39ece7aabeb9
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: eb8cb108-f75b-4a98-a860-ec2844ab50a6
Faulting package full name: 
Faulting package-relative application ID:


12/29/2023 5:29 AM    Application Error    Faulting application name: eldenring.exe, version: 2.0.0.0, time stamp: 0x648ff746
Faulting module name: nvwgf2umx.dll, version: 31.0.15.4633, time stamp: 0x6570b433
Exception code: 0xc0000005
Fault offset: 0x000000000040a830
Faulting process id: 0x45c4
Faulting application start time: 0x01da3a17e129e40e
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_866484083fc526af\nvwgf2umx.dll
Report Id: 824ca9a4-7a8a-4eac-a7da-605b8baf51b6
Faulting package full name: 
Faulting package-relative application ID:


12/29/2023 5:48 AM    Application Error    Faulting application name: eldenring.exe, version: 2.0.0.0, time stamp: 0x648ff746
Faulting module name: eldenring.exe, version: 2.0.0.0, time stamp: 0x648ff746
Exception code: 0xc0000005
Fault offset: 0x00000000004bca40
Faulting process id: 0x1f1c
Faulting application start time: 0x01da3a199f7a476c
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\ELDEN RING\Game\eldenring.exe
Report Id: bd2e521a-b33c-48d9-b31f-2bef12d79015
Faulting package full name: 
Faulting package-relative application ID:

 

And my specs:

image.png.acd46ef1971a152b75597ccc9ab5239d.png

Any help would be amazing and I will forever be in your debt. 

PS: All drivers are up to date and windows was freshly installed on this system. GPU is a 2060 6gb NVIDIA card

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19 minutes ago, whispous said:

You say you upgraded - did you wipe your drive and reinstall Windows? If not, that's the first thing to do.

Yes I formatted and erased all my drives after moving my personal files into OneDrive. The Pc is great just except for gaming, just crashes as I said.

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4 minutes ago, Beaniejudy said:

Yes I formatted and erased all my drives after moving my personal files into OneDrive. The Pc is great just except for gaming, just crashes as I said.

  1. Update all the things.
  2. You can start with the UEFI
  3. Then do all the drivers, including chipset drivers (sorry, I don't trust your OP 😆)

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1 minute ago, problemsolver said:
  1. Update all the things.
  2. You can start with the UEFI
  3. Then do all the drivers, including chipset drivers (sorry, I don't trust your OP 😆)

Lol its cool, I'm just stumped because I've never had this issue before. I can send my full error list too if that's of any use.

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2 minutes ago, Beaniejudy said:

Already did that yesterday

  1. Turn off EXPO for the RAM.
  2. What kit(s) of RAM do you have installed? (exact model number please)

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7 minutes ago, problemsolver said:
  1. Turn off EXPO for the RAM.
  2. What kit(s) of RAM do you have installed? (exact model number please)

G.Skill Flare X5 Series 32 GB x2 sticks.

DDR5-6000 PC5-48000 CL36 Dual Channel

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Just now, Beaniejudy said:

G.Skill Flare X5 Series 32 GB x2 sticks.

DDR5-6000 PC5-48000 CL36 Dual Channel

Also how would I go about turning off expo?

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4 minutes ago, Beaniejudy said:

Also how would I go about turning off expo?

It may not be enabled, but you would check the UEFI (BIOS) settings.

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Just now, problemsolver said:

It may not be enabled, but you would check the UEFI (BIOS) settings.

Ok will try that thank you!

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8 minutes ago, Beaniejudy said:

Was already disabled

 

Spoiler

17038964712403946461145833663721.jpg

Makes sense! (Your OP shows your RAM @ 4800 MHz), but wanted to double-check.

 

So, to summarize let's see if I've got this right:

✅ Fresh install of Windows

✅ All drivers and UEFI up-to-date

✅ No overclocking enabled (including EXPO)

❌ System crashes when running 3D applications

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1 minute ago, problemsolver said:

Makes sense! (Your OP shows your RAM @ 4800 MHz, but wanted to double check.

 

So, to summarize let's see if I've got this right:

✅ Fresh install of Windows

✅ All drivers and UEFI up-to-date

✅ No overclocking enabled (including EXPO)

❌ System crashes when running 3D applications

Yep that would be correct 👍 so take off the auto setting and set it to 32000 MHz?!

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5 minutes ago, Beaniejudy said:

Yep that would be correct 👍 so take off the auto setting and set it to 32000 MHz?!

  • You could definitely try that just to see what happens might point us to which component is causing the crashing
  • Do you have anything in this folder? 
    %SystemRoot%\Minidump\
  • What make/model of system disk are you using?

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4 minutes ago, problemsolver said:
  • You could definitely try that just to see what happens might point us to which component is causing the crashing
  • Do you have anything in this folder? 
    %SystemRoot%\Minidump\
  • What make/model of system disk are you using?

image.thumb.png.b6ed71a5aa8bacdf5fa830f434cf14d4.pngUsing a WDblue 500gb ssd and a 1TB I believe also WD HDD. Here's the only file with minidump id.

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1 hour ago, Beaniejudy said:

image.thumb.png.b6ed71a5aa8bacdf5fa830f434cf14d4.pngUsing a WDblue 500gb ssd and a 1TB I believe also WD HDD. Here's the only file with minidump id.

  • Where are the games installed that are having issues? Are they on the 1TB HDD? If so, did you re-install them all after the system updgrade?
  • You would need to copy and paste %SystemRoot%\Minidump\ into the File Explorer address bar to check and see if it exists

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5 minutes ago, problemsolver said:
  • Where are the games that are having issues installed? Are they on the 1TB HDD? If so, did you re-install them all after the system updgrade?
  • You would need to copy and paste %SystemRoot%\Minidump\ into the File Explorer address bar to check and see if it exists

Um new issue, I set my DRAM from auto to 10k really quick but now I'm just seeing a black screen with no splash of anything on the display.

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2 minutes ago, Beaniejudy said:

Um new issue, I set my DRAM from auto to 10k really quick but now I'm just seeing a black screen with no splash of anything on the display.

You mean 1K Mhz? You can clear the CMOS on your motherboard and it should boot right back up

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10 minutes ago, Beaniejudy said:

image.thumb.png.e2ac95667f85f41d30e41eafcb20ff17.png

Heres my dump files

YEAAAAAASSSSSS. Plz edit your OP and upload it to the post. Also, while you're at it, add a spoiler (the Eye icon) around your image of your system info so it makes your post more readable.

 

(You may need to copy the file to somewhere else before uploading, since it is stored in a protected part of the drive.)

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10 minutes ago, problemsolver said:

YEAAAAAASSSSSS. Plz edit your OP and upload it to the post. Also, while you're at it, add a spoiler (the Eye icon) around your image of your system info so it makes your post more readable.

 

(You may need to copy the file to somewhere else before uploading, since it is stored in a protected part of the drive.)

122823-11406-01.dmp

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1 hour ago, problemsolver said:
  • Where are the games that are having issues installed? Are they on the 1TB HDD? If so, did you re-install them all after the system upgrade?
  1. Waiting on the answer to this ^^
  2. In addition, is your UEFI set to RAID or AHCI for the SATA controller?
  3. If you disconnect the 1TB HDD, do you still have crashes?
  4. What are your CPU temps?

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3 minutes ago, problemsolver said:
  1. Waiting on the answer to this ^^
  2. In addition, is your UEFI set to RAID or AHCI for the SATA controller?
  3. What are your CPU temps?

No but it was initially on raid but I turned it to UEFI and CPU temps are nice n cool at (~30-40C or lower if not doing anything). Using a Galahad closed loop liquid cooler

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