Onboard sound card not getting detected

lrac_0312 · September 28, 2023

I have a problem with my motherboard onboard sound card. Windows out of blue is unable to detect it. It was working fine initially, but I have not been using it for a while as I connected my speakers through the monitor then through an audio interface via USB. However, one day just tried to connect my headphones through the front jack I was surprised pup out did not come out. Checked the Reaktek audio console it was saying it does not support this machine. Checked device manager and onboard sound card was not there. Checked hidden driver was still there but looked like it was disconnected. Reinstalled driver still nothing. Removed other audio drivers for the audio interface and my headphone usb dongle except for the nvidia audio driver, it still did not show up. Also tried to disable and enable onboard sound card in bios still nothing. I also tried to reset bios nothing. I updated Bios as asus released a new bios this month still not showing up. My motherboard is an ASUS TUF B550m Plus WIFI II. Bought it new from amazon about 3-4 months ago. Tried to contact asus but replied, my board was a grey market item and did not have manufacturers warranty. I dont really know what is wrong and if i should just return it to amazon. Also thinking trying to reinstall windows as the number or audio devices I have might be conflicting with it.

Dedayog · September 28, 2023

GO into Task Manager and Services, do you have the Audiosrv service no working? Mine is doing that too, and my service randomly won't fully start. Can't figure it out yet, but some places say it's a driver issue, but can't confirm.