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Has Amazon Scammed me? 64GB Ram showing as 16GB Ram

Blakezoid
By Blakezoid
in Troubleshooting
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Go to solution Solved by AbydosOne,
6 minutes ago, Blakezoid said:

everything point to a scam (jut checked my Amazon order and they were down as used from amazon warehouse so suspect someone bought them and swapped out the labels to return for a refund but returned these instead?)

Yep, agreed.

Posted

Hi guys think I know the answer but just want to ask those that know to confirm what I suspect.
Current System I have Corsair 16GB (2x8GB) 4000Mhz Ram,

I want to get into some video editing (as well as generally wanting to max out my B550 System) so thought I'd get some more ram.  motherboard is a MSO B550 Unify-X so only has 2 Dimm slots.

Found a good price for a 64GB (2x32GB) 3600Mhz set on Amazon.
However when I installed it, it was only showing 16GB being used, thought it might be a legacy issue from the old Ram so cleared BIOS/CMOS and nothing changed,
 

after further inspection BIOS is showing it as 2x8GB 3000Mhz (see screenshots below)

The physical label on the RAM specifies CMK64GX4M2D3600C18 so 'claims' to be the correct RAM

So as I suspect is this just a blatant scam or is there a BIOS quirk that I need to set to get it showing up (think I know when Bezos is pulling a fast one thought 😞 )

Below should be 2 pictures of the BIOS with the ahem 64GB 3600 set (showing as 16GB 3000) and 2 pictures of my current 16GB 4000 set.
As well as a picture of the physical Sticks 1 of each

 

CorsairDimm132GB3600.bmpXMP32GBdimm1.bmpCorsair400016GBdimm1.bmpCorsair400016GBdimm1XMP.bmp20230911_190331.thumb.jpg.23063a22312a4659a360b1eb80bc8d70.jpg
 

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Sorry didn't realised the BIOS snapshots would be download and not show in the post.
They are just BIOS screen captures so are safe.

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With the new sticks in, run CPU-Z and screenshot the SPD tab.

Gaming system: R7 7800X3D, Asus ROG Strix B650E-F Gaming Wifi, Thermalright Phantom Spirit 120 SE ARGB, Corsair Vengeance 2x 32GB 6000C30, RTX 4070, MSI MPG A850G, Fractal Design North, Samsung 990 Pro 2TB, Acer Predator XB241YU 24" 1440p 144Hz G-Sync + HP LP2475w 24" 1200p 60Hz wide gamut
Productivity system: i9-7980XE, Asus X299 TUF mark 2, Noctua D15, 64GB ram (mixed), RTX 3070, NZXT E850, GameMax Abyss, Samsung 980 Pro 2TB, random 1080p + 720p displays.
Gaming laptop: Lenovo Legion 5, 5800H, RTX 3070, Kingston DDR4 3200C22 2x16GB 2Rx8, Kingston Fury Renegade 1TB + Crucial P1 1TB SSD, 165 Hz IPS 1080p G-Sync Compatible

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If the sticker on the stick says 64GB, just return it to amazon, say you changed your mind, no questions asked refund.

I wouldn't be surprised if someone had swapped their old sticks and did just that by carefully peeling the stickers and putting them back on.

But if you say product is faulty or whatever... YOU are the one getting the short hand of the stick with Amazon, because go prove you're not the one who swapped them.

CPU: AMD Ryzen 3700x / GPU: Asus Radeon RX 6750XT OC 12GB / RAM: Corsair Vengeance LPX 2x8GB DDR4-3200
MOBO: MSI B450m Gaming Plus / NVME: Corsair MP510 240GB / Case: TT Core v21 / PSU: Seasonic 750W / OS: Win 10 Pro

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Erm forgive the screenshot technique, haven't been able to open Snipping tool for a while now (think it's microsoft annoyed I'm over my one drive limit but ? )
Both slots are the same details, everything point to a scam (jut checked my Amazon order and they were down as used from amazon warehouse so suspect someone bought them and swapped out the labels to return for a refund but returned these instead?)

 

 

 

image.thumb.jpeg.66b38dedac5d1867092f3bcc79b135a7.jpeg

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6 minutes ago, Blakezoid said:

everything point to a scam (jut checked my Amazon order and they were down as used from amazon warehouse so suspect someone bought them and swapped out the labels to return for a refund but returned these instead?)

Yep, agreed.

Main System (Byarlant): Ryzen 7 5800X | Asus B550-Creator ProArt | EK 240mm Basic AIO | 16GB G.Skill DDR4 3200MT/s CAS-14 | XFX Speedster SWFT 210 RX 6600 | Samsung 990 PRO 2TB / Samsung 960 PRO 512GB / 4× Crucial MX500 2TB (RAID-0) | Corsair RM750X | Mellanox ConnectX-3 10G NIC | Inateck USB 3.0 Card | Hyte Y60 Case | Dell U3415W Monitor | Keychron K4 Brown (white backlight)

 

Laptop (Narrative): Lenovo Flex 5 81X20005US | Ryzen 5 4500U | 16GB RAM (soldered) | Vega 6 Graphics | SKHynix P31 1TB NVMe SSD | Intel AX200 Wifi (all-around awesome machine)

 

Proxmox Server (Veda): Ryzen 7 3800XT | AsRock Rack X470D4U | Corsair H80i v2 | 64GB Micron DDR4 ECC 3200MT/s | 4x 10TB WD Whites / 4x 14TB Seagate Exos / 2× Samsung PM963a 960GB SSD | Seasonic Prime Fanless 500W | Intel X540-T2 10G NIC | LSI 9207-8i HBA | Fractal Design Node 804 Case (side panels swapped to show off drives) | VMs: TrueNAS Scale; Ubuntu Server (PiHole/PiVPN/NGINX?); Windows 10 Pro; Ubuntu Server (Apache/MySQL)


Media Center/Video Capture (Jesta Cannon): Ryzen 5 1600X | ASRock B450M Pro4 R2.0 | Noctua NH-L12S | 16GB Crucial DDR4 3200MT/s CAS-22 | EVGA GTX750Ti SC | UMIS NVMe SSD 256GB /

TEAMGROUP MS30 1TB | Corsair CX450M | Viewcast Osprey 260e Video Capture | Mellanox ConnectX-2 10G NIC | LG UH12NS30 BD-ROM | Silverstone Sugo SG-11 Case | Sony XR65A80K

 

Camera: Sony ɑ7II w/ Meike Grip | Sony SEL24240 | Samyang 35mm ƒ/2.8 | Sony SEL50F18F | Sony SEL2870 (kit lens) | PNY Elite Perfomance 512GB SDXC card

 

Network:

Spoiler 
                           ┌─────────────── Office/Rack ────────────────────────────────────────────────────────────────────────────┐
Google Fiber Webpass ────── UniFi Security Gateway ─── UniFi Switch 8-60W ─┬─ UniFi Switch Flex XG ═╦═ Veda (Proxmox Virtual Switch)
(500Mbps↑/500Mbps↓)                             UniFi CloudKey Gen2 (PoE) ─┴─ Veda (IPMI)           ╠═ Veda-NAS (HW Passthrough NIC)
╔═══════════════════════════════════════════════════════════════════════════════════════════════════╩═ Narrative (Asus USB 2.5G NIC)
║ ┌────── Closet ──────┐   ┌─────────────── Bedroom ──────────────────────────────────────────────────────┐
╚═ UniFi Switch Flex XG ═╤═ UniFi Switch Flex XG ═╦═ Byarlant
   (PoE)                 │                        ╠═ Narrative (Cable Matters USB-PD 2.5G Ethernet Dongle)
                         │                        ╚═ Jesta Cannon*
                         │ ┌─────────────── Media Center ──────────────────────────────────┐
Notes:                   └─ UniFi Switch 8 ─────────┬─ UniFi Access Point nanoHD (PoE)
═══ is Multi-Gigabit                                ├─ Sony Playstation 4 
─── is Gigabit                                      ├─ Pioneer VSX-S520
* = cable passed to Bedroom from Media Center       ├─ Sony XR65A80K (Google TV)
** = cable passed from Media Center to Bedroom      └─ Work Laptop** (Startech USB-PD Dock)

Retired/Other:

Spoiler

Laptop (Rozen-Zulu): Sony VAIO VPCF13WFX | Core i7-740QM | 8GB Patriot DDR3 | GT 425M | Samsung 850EVO 250GB SSD | Blu-ray Drive | Intel 7260 Wifi (lived a good life, retired with honor)

Testbed/Old Desktop (Kshatriya): Xeon X5470 @ 4.0GHz | ZALMAN CNPS9500 | Gigabyte EP45-UD3L | 8GB Nanya DDR2 400MHz | XFX HD6870 DD | OCZ Vertex 3 Max-IOPS 120GB | Corsair CX430M | HooToo USB 3.0 PCIe Card | Osprey 230 Video Capture | NZXT H230 Case

TrueNAS Server (La Vie en Rose): Xeon E3-1241v3 | Supermicro X10SLL-F | Corsair H60 | 32GB Micron DDR3L ECC 1600MHz | 1x Kingston 16GB SSD / Crucial MX500 500GB

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15 minutes ago, TetraSky said:

If the sticker on the stick says 64GB, just return it to amazon, say you changed your mind, no questions asked refund.

I wouldn't be surprised if someone had swapped their old sticks and did just that by carefully peeling the stickers and putting them back on.

But if you say product is faulty or whatever... YOU are the one getting the short hand of the stick with Amazon, because go prove you're not the one who swapped them.

Paid for it on CC so I'm insured either way.
Don't want it going back and someone buying it and not realising until they are stuck with it. I'll let them know and if they kick up a fuss claim on CC insurance.
Need taking out of the loop.

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6 minutes ago, Blakezoid said:

Erm forgive the screenshot technique, haven't been able to open Snipping tool for a while now (think it's microsoft annoyed I'm over my one drive limit but ? )
Both slots are the same details, everything point to a scam (jut checked my Amazon order and they were down as used from amazon warehouse so suspect someone bought them and swapped out the labels to return for a refund but returned these instead?)

From your screenshot it's not the ram you ordered as it's showing as a 2x8GB kit. So yup you got taken (and probably Amazon as well).

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45 minutes ago, Blakezoid said:

Paid for it on CC so I'm insured either way.
Don't want it going back and someone buying it and not realising until they are stuck with it. I'll let them know and if they kick up a fuss claim on CC insurance.
Need taking out of the loop.

If you do that on your cc they will ban your name and address from being used on amazon again. Exhaust all options with amazon first.

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